Prime Medic Reviews 

427
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the service's convenience and efficiency, appreciating the ability to consult a doctor and receive prescriptions quickly from home. Many praise the professional, kind, and understanding staff and doctors for their helpfulness, often noting quick response times and a smooth overall process. However, some customers reported significant delays in doctor calls and receiving scripts, sometimes waiting much longer than expected without communication. A few other people also felt that some consultations were unhelpful, or found the service process confusing and occasionally encountered rude or disrespectful interactions.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and convenience, particularly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, promptness, and... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the promptness of staff and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

User experience

Customers generally report positive experiences with the user experience, often highlighting its quickness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was convenient. Though it could have been better if I could have gotten clarity earlier on when I called the support team about whether non-medicare eligible patients were also allowed to book... See more

Company replied

Rated 4 out of 5 stars

The fact that you can talk to a doctor sameday is a great thing as many local doctors are booked out days ahead. The not so great thing is I booked 2 appointments for 2 different days and went to can... See more

Company replied

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

Wow! First time using telehealth, so I called Prime Medic, who said a doctor would call within 20 minutes. They weren't wrong! To say the service was exceptional would be an understatement. Highl... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(427)

299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Service and So Convenient

Amazing! We love using PrimeMedic for our appts. The Dr's and staff provide such a great service and care to their patients and take the time to understand your needs. I find I'd rather use PrimeMedic than attending my local GP. The service is fabulous, Thank you!

October 14, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Online GPs are available...

Its nice ti have an outside hours professional GP available especially when you need them most. My online GP was supportive, caring and understanding of my needs.

October 11, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Today my daughter spoke to a caring and…

Today my daughter spoke to a caring and understanding doctor. The Doctor helped my daughter as she challenges with speaking to people. My daughter listened to the words of advice. My daughter and myself have never been given these words of wisdom and medical advice .
The doctor understood how my daughter’s diagnosis restricts her ability to understand direct words .
The Doctor gave my daughter strategies to help with new medication and struggles with eating food.
My apologies as I can’t remember the doctor’s name . Hopefully this message will put a name to the Chat
Thank-you for helping my daughter with obtaining a script and strategies to improve her health and wellbeing.

On other comment I had issues with login and the company was so helpful and supportive
Thank you
Change comes from people that care and this company does that

October 11, 2025
Unprompted review
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Reply from Prime Medic

Thank you so much for your kind words. It's wonderful that the doctor’s advice and care made a meaningful difference. We’ll do our best to pass on your thanks to the doctor. Also, we're happy to hear our support team could assist you with the login issue. Your feedback means a lot to us!

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Rated 5 out of 5 stars

This is a great service

This is a great service. So convenient and doctors very helpful. Wouldn’t go anywhere else

October 9, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Haven't had a problem

Haven't had a problem, we stay in alice springs nt, it is impossible getting an appointment to see the Dr, could wait 2 weeks if we are lucky, Primemedic are convenient and a blessing,just tell them your symptoms, answer a few questions and done, your escript and medical cert is sent within minutes.

October 8, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

efficiency

efficiency , they call straight away and assist with your health concern and gave me. Certificate for work

October 8, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very friendly

Very friendly. Helpful and supportive

October 3, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

I have been using PRIME MEDIC...

I have been using PRIME MEDIC. For some time now...
The respond promptly .... it's so much better than having to go & sit in a surgery waiting to be seen...especially when your not feeling the best and probably catch something from other people there..
I am very grateful that I can stay home when I'm not feeling well and still able to talk to a Dr & still get a script, knowing that, IF the Dr feels I should be SEEN BY A DR , I shall be given the best advice to do this... PRIME MEDIC is a blessing & im grateful for this service... Thank you.........Mrs Diane Smith

October 6, 2025
Unprompted review
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Reply from Prime Medic

Thank you so much for your kind review!

Rated 5 out of 5 stars

Great service

Unable to get into a Dr on a long weekend, I contacted Prime Medic for a Telehealth consult. The Dr called back promptly & I received an E-script & medical certificate straight away. Very happy with the service, thank you

October 5, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Quick and easy

Quick and easy, appointments are available for everyday. Drs are professional and listen to the issues carefully.

October 4, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Great customer service and attitude

Great customer service and attitude, very knowledgeable and willing to help, very good people first (1st) that’s what makes them very good at what they do, great team members and need to be acknowledged for what they do. by all who have customer contact from first member I speak with to the Doctor or Team Leader
Thank You And Thank GOD For You

September 30, 2025
Unprompted review
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Reply from Prime Medic

Thank you so much for your kind words! We're grateful you recognized the whole team—from the first point of contact to our doctors and leaders. Putting people first is what we strive for, and your feedback means a lot to us!

Rated 5 out of 5 stars

Great service

Great service, doctors are always helpful and take appropriate action and give good advice

October 2, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very quick and simple

Very quick and simple. I got a consultation over the phone and a script in less than an hour. Competitive fees too. Totally recommend.

October 3, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Great after hours service

This is a great service for when you need medication but are too sick to get to a surgery. The Dr's are nice. They'll email you a certificate or script where needed.

October 2, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Easy and quick process

Help from the doctors online is straightforward and extremely quick. I like that I don’t have to go anywhere and wait, I can stay home.

October 1, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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