Horrible customer service
Horrible customer service. Not letting me return a product I just bought and barely used. Don’t waste your time and energy buying their products.
April 22, 2026
Unprompted review
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Company details
Written by the company
Prime Oral Care is a UK-based oral wellness brand committed to delivering high-quality, innovative dental care solutions. From advanced electric toothbrushes to UV sterilising holders and whitening formulas, we make professional-grade oral care accessible from the comfort of your home. Our products are designed with both effectiveness and convenience in mind,backed by fast shipping, outstanding customer service, and a satisfaction guarantee. We're here to help you achieve a cleaner, brighter, and healthier smile every day.
Contact info
United Kingdom
- help@primeoralcare.co.uk
- primeoralcare.co.uk
3.6
Average
12 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Awful company
Awful company. Bought item, it's arrived broken. Have contacted them 4 times to start a refund and had nothing back. DO NOT BUY FROM!
Edit: And they lie as well- the response to this review was that they replied to my emails....which they have never done. The 'threat' email was my fourth attempt at trying to get some response, any response, to my wanting a return
April 10, 2026
Unprompted review
Reply from Prime Oral Care
Hi Karen,
Thank you for taking the time to leave a review.
We’re sorry to hear about your experience, however we would like to clarify the situation for transparency. The initial email we received simply stated: “The item is defective, I want to return,” without any explanation of what the issue was or any supporting details.
Shortly after, we also received an email with a kind of threat stating: “I will start reviewing this (non existent customer service) on every platform I can find.”
In response, we politely asked for more information about the issue with the product so we could properly investigate and resolve it for you. Unfortunately, we did not receive any further explanation or details from your side, which made it impossible for us to assess the situation or proceed with a resolution.
We are always happy to help and resolve any genuine product concerns, but we do require basic information or evidence in order to do so fairly and accurately.
If you are still experiencing an issue with the item, please feel free to contact us again with details and we will be more than happy to assist you.
Kind regards,
Prime Oral Care Support Team
Bought for 4th times and never got…
Bought for 4th times and never got disapointed, good quality products at a good price!
February 26, 2026
Unprompted review
I have a great experience with this…
I have a great experience with this produce, i really recomand this!!!
SENSATIONAL!
December 15, 2025
Unprompted review
Great product and excellent customer…
Great product and excellent customer service! I bought the ultrasonic dental cleaner and at first wasn’t sure if it was working, but I have to say I’m really satisfied. The delivery was smooth, and it’s definitely money well spent!
October 1, 2025
Unprompted review
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Great service good peope
Amazing service and really good customer care.
July 29, 2025
Unprompted review
Bought the ultrasonic dental cleaner
Bought the ultrasonic dental cleaner, amazing results , very satisfied. Recommend to everyone!
June 22, 2025
Unprompted review
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Absolutely brilliant
Absolutely brilliant, low key the best purchase of the month
May 30, 2025
Unprompted review
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