Prime Prometics Reviews 3,186

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 2,002 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their high quality and effectiveness. Many people appreciate the user experience, finding the products easy to use and noting how well they perform, especially for mature skin, with some even stating they have regained confidence. However, some people were dissatisfied with their orders, mentioning issues like late deliveries or receiving incorrect items. Additionally, some reviewers were not happy with customer service, citing unhelpful responses or difficulties with returns and exchanges.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items like the color-changing... See more

Quality

People report positive experiences with quality, highlighting that products like the color-changing... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, noting that... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the exceptional, prompt,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The air brushed skin primer is excellent! The color changing foundation is fantastic! The concealer pencil was awful--will never waste money on it again.

Rated 4 out of 5 stars

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again. Received several emails w... See more

Rated 5 out of 5 stars

Purchased 2 items one of which wasnt as expected.. customer service were brilliant, all sorted and refund made. I would definitely purchase from them again. There was also an issue with delivery th... See more

Rated 5 out of 5 stars

My favourite Prime products are the eyelash serum, mascara, eyeliner and eyebrow pencil. I had been thinking of getting my eyebrows microbladed but was concerned they could look fake. No need to now!... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Replied to 8% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I was skeptical about trying another…

I was skeptical about trying another online mascara asi have tried so many, but I am so thrilled I did ! I am usually a die hard Thrive mascara fan . I saw the side by side comparisons and I decided to give it a try . I also really wanted to try the mulberry shade . After trying the comparison at home I was hooked ! It’s the real deal ! The mulberry shade is perfect for my blue green eyes . It goes on so light you don’t even notice you have anything on your lashes . Easy to take off . Definitely my new favorite mascara !

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

I found my ‘MakeUp Home’

I found my ‘MakeUp Home’. I am 68 and more of a natural look gal and came across the line when I found the grey line powder for my hair! Then the magical color changing foundation had me hooked! I still can’t believe it or explain it but all my besties and my daughters in their 40’s are wearing it now too! I almost quit wearing mascara with my aging eyelashes and tried the mascara and I can not say enough about it, does not clump, lengthens, looks natural and I’m getting compliments from them all! I even tried the lips for a wedding lol I had almost given up and Prime came along. Best thing I can say - what do you to lose? They stand by their product .. so give it a try .. I love it!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I think this is a keeper!

I have tried many products for my foundation make-up. I have rosacea, brown spots and uneven tones on my face. I finally tried Prime Prometics Color Changing Foundation. I only have used it twice but already I think this is a keeper! Evens my tone out and pretty much stays on longer than any other face makeup I have used. I am feeling very optimistic about this product!

April 30, 2026
Unprompted review
Rated 4 out of 5 stars

Goo customer service

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from their point of view!

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

During and after menopause I noticed…

During and after menopause I noticed that my "tried and true" products weren't working for my skin anymore. They just didn't feel or look right. I spent a lot of time (and money) trying to find something that would work for my "mature" skin and I finally did! Prime Prometics is the only foundation I'll use now.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I am 76 and have a hard time finding…

I am 76 and have a hard time finding makeup. I ordered the color changing foundation. It did not give me the color I needed. I contacted the company and they refunded my money, no questions asked. I appreciate their kindness and following through with their guarantee as promised.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

I’m glowing & hydrated!

I started out using the goes on white foundation, mascara & eyeliner. After years of trying to match foundation to my skin color & spending a fortune, I was astounded by the foundation color change on my face & the glow it gives. My skin is thin & very dry. Prime was like using an expensive moisturizer that was hydrating my skin. I have never liked thick makeup trying to cover all my imperfections on my face. Yes I have dark spots, deep wrinkles, etc. I am 83, & have earned every wrinkle. Prime foundation absolutely changed to my natural skin color & definitely does not settle into wrinkles. No it doesn’t cover every flaw, but softens them. I have already ordered another bottle because so impressed with it. Very impressed with eyeliner & mascara. Lashes don’t look dried out & no smudge. Liner goes on very easily & smoothly. Quick delivery! I will be ordering more products from this company! Very pleased!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Forever Lip Stain

I'm very happy with the Forever Lip Stain (Rosewood). I've never tried lip stain before, but this product does what it promises. I like it so much that I ordered it again in the same color. Repeat customer 👍
Prime Prometics does a great job with communication and emailing about their other products and promotions.

April 30, 2026
Unprompted review
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Rated 5 out of 5 stars

No gimmicks! Does exactly what the adverts say.

I’m 50+ and over the last couple of years I noticed that my eye liner of choice for many years had started to smudge under my eyes. Summer, winter, hot or cold. It didn’t matter what the temperature was, it would smudge and I’d regularly cringe when I saw my reflection and be embarrassed that I’d been face to face with people while looking like that.
I came across Prime Prometics on social media and scrolled past the “gimmick” a few times but eventually I read what it said and decided to try the eye liner and the mascara.
I couldn’t believe that it actually does what it says it does. It glides on, stays in place all day then comes off easily when you want to remove it! I’ve always worn black mascara but recently felt it looked a bit harsh as my skin is changing. I opted for the emerald and I love it. I have green eyes and it really does make your eyes pop. At last! I can feel confident that my eye make up is staying exactly where I put it! Fast shipping too.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 2 eyeliners but received 2…

I ordered 2 eyeliners but received 2 mascara. I sent a note to Customer Service to ask how I could return the mascara and get 2 eyeliners. They apologized for the error and told me to keep the mascara and they would send me 2 eyeliner at no charge. I got the eyeliners within 7 business days. To me that is great Customer Service

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Best Foundation Ever

I have tried many foundations and just can't get one that checks all the boxes..... Correct color, stays on all day, doesn't look greasy or makes you look old! This foundation is amazing! Color matches perfectly, not greasy, stays on all day and gives you a healthy glow! I absolutely LOVE it! And it was delivered quickly.

April 30, 2026
Unprompted review
Rated 2 out of 5 stars

I was really hopeful when I bought…

I was really hopeful when I bought their mascara but then found there was barely any coverage on my lashes. I don't know if it was a faulty unit or if that's how it normally is. But seeing other reviews where they say the wand was wet with product, mine was the opposite. Quite upsetting as it advertises towards older people and I was really looking forward to using it but it's currently sitting unused in my make up bag

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Love Love Prime Prometics

I love Prime Prometics because as a senior, I have trouble with dry products. Prime Prometics go on smooth and don’t cake on my skin. They have a luscious feeling on my skin. The mascara works beautifully on aging lashes and makes them look long and youthful. Customer service is great and it’s easy to order. Love Love!!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Magic!

After many weeks of hesitation I decided to purchase the gray hair cover powder, my expectations were not that high but wow! This stuff works like magic. It stays on, no staining and the method of application is Super Easy! Love it…

April 22, 2026
Unprompted review
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Rated 5 out of 5 stars

I really like this mascara !!!

I really like this mascara. I see people complain about not being able to easliy remove it, but if you get it a little wet, it comes right off. Best mascara I have used. Have liked all the products I have purchased, but this one is my fav. Will continue to use it.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous products

I already used the Primelash mascara and PrimeEyes Glide Eyeliner, with my son's wedding approaching having also read some other reviews decided to order the Color Changing Foundation and Eye Brightener, and was absolutely delighted, used the Estrella and Stardust on the day! So easy to apply and very prompt delivery. Will definitely be ordering some other items and already recommended to friends, thankyou Prime Prometics!!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Doesn’t transfer to my eyelids yay!

As I have got older my eye lids have become more like hoods, all the mascaras I have tried have always left a transfer of black on my eyelids. I tried having my lashes professionally curled in the hope that I wouldn’t need mascara at all, but you couldn’t see them for my eyelids I was so disappointed. Then I found Prime Prometics at first I thought it a little expensive, especially if it turned out to be the same as the others, but I have to say I was very surprised. My lashes look long and with no clumping and no transfer to my eyelids I am extremely happy and this is the only mascara I will use from now on. It is so easy to use, removes easily and if I forget and rub my eye I don’t end up with panda eyes. Seriously try it you won’t be disappointed.

April 27, 2026
Unprompted review

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