While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We recently used Prime Steam to clean our bedroom carpets and an armchair. Albert was extremely professional and pleasant to deal with, from the initial call to the job itself. He was totally transpar... See more

Company replied

Rated 5 out of 5 stars

I was unsure whether I would need to replace my bedroom and hallway carpets due to a couple of really stubborn stains (dark on a cream wool carpet) acquired over the years. I was really impressed wit... See more

Company replied

Rated 4 out of 5 stars

Arrived perfectly on time. Super professional and experienced. Carpets and sofa look great.

Company replied

Rated 5 out of 5 stars

Great service from Albert, arrived on time with all the required equipment to steam clean a dirty and tired looking sofa as well as rug. The results more than exceeded my expectations so would highly... See more

Company details

  1. Carpet Cleaning Service
  2. Cleaning Service
  3. Commercial Cleaning Service
  4. Curtain and Upholstery Cleaning Service
  5. Upholstery Cleaning Service

Written by the company

Bringing New Life to Your Floors & Fabrics – Smarter Cleaning, Naturally. At Prime Steam, we provide expert carpet, upholstery, and hard floor cleaning across South West London – covering areas like Wimbledon, Balham, Kingston, and Wandsworth. We combine professional expertise with a forward-thinking, holistic approach to cleaning. Our process uses eco-conscious products, natural odour-neutralisers, home-safe probiotics, and advanced stain treatments to deliver a deeper, healthier clean — without compromising on sustainability. Our team is highly trained in advanced stain removal, including tough cases like pet accidents, tea, coffee, wine, ink, makeup, and more. We also restore a variety of hard floors, including Victorian tile, porcelain, ceramic, vinyl, and cement, using modern techniques and specialist systems. We don’t just remove dirt — we revive your living space. Our modern equipment and in-depth surface knowledge allow us to lift, cleanse, and protect your floors and fabrics for long-lasting results you can see and feel. Whether you’re a busy parent, pet owner, or just love a fresh, healthy home — we’re here to help you maintain a space that’s beautifully clean and truly cared for. Experience the Prime Steam difference: powerful results, a personal touch, and care that goes beyond the surface.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent and friendly service

Excellent and friendly service. Efficient booking with detailed quote provided. The actual cleaning was carried out very professionally, removing stubborn stains. Would not hesitate to use this company again.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Albert

Great service from Albert, arrived on time with all the required equipment to steam clean a dirty and tired looking sofa as well as rug. The results more than exceeded my expectations so would highly recommend. Friendly, professional and extremely tidy! A+++

August 1, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly Recommended!

I recently collected the keys to my new flat which had carpets which looked (and smelled) as if they had been rarely vacuumed – let alone cleaned! I called Prime Steam on the Wednesday – explained the situation being urgent and they were kindly able to fit me in on the Friday after their last booking.

Although pretty shocked at the level of dirt, Albert worked extremely hard, taking his time to do a great job. The carpets were cleaned exceptionally well – and were all left looking (and smelling) very clean and fresh – much more so than I could have hoped for!

A prompt, professional and excellent value service from Prime Steam – run by polite, intelligent, and helpful people. I would highly recommend and will be using their services again when needed.

August 9, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi Caroline, thank you so much for your kind words. We are glad to hear that you are happy with our carpet cleaning service. Prime Steam Team

Rated 5 out of 5 stars

Really good and efficient service.

June 22, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi Cristine, thank you so much for the amazing review, we kindly appreciate. We're glad to hear you are happy our carpet cleaning services. Prime Steam Team - Carpet and Upholstery Cleaning Services

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company, they were super efficient and made my carpets look almost brand new! Will definitely be using them again for my upholstery. Very professional and polite. Have already told everyone I know to book them as the service is immaculate.

June 9, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi Nosheen, thank you so much for the amazing review, we kindly appreciate. We're glad to hear you are happy our sofa cleaning services. Prime Steam Team - Carpet and Upholstery Cleaning Services

Rated 5 out of 5 stars

Excellent sofa-bed cleaning

My first time using Prime Steam to have my sofa-bed cleaned. It was a thoroughly positive experience from the moment I picked up the phone to call them for a quote. The team was very friendly and informative, the clean was very professional. Very happy with the result.

June 6, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi Evan, thank you so much for taking the time to write your feedback, we kindly appreciate. We're glad to hear you are happy our sofa cleaning services. Prime Steam Team - Carpet and Upholstery Cleaning Services

Advertisement
Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service. Managed to get a booking for the next day and they turned up on time. They did an excellent job and were good value for money.

May 31, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi James, thank you so much for taking the time to give your feedback. We're glad to hear that with you are happy with our sofa cleaning service. Prime Steam Carpet and Upholstery Cleaning Services in South West London

Rated 5 out of 5 stars

I have an old bedroom carpet and a…

I have an old bedroom carpet and a large oriental rug that hadn't been cleaned in a long time. Prime Steam was booked, arrived on time, explained what was going to happen and got on with the job. My carpet and rug look amazing (especially the rug). I absolutely recommend Prime Steam.

May 28, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi Jaquie, thank you so much for the amazing review. We're glad to hear you had a great experience using our carpet cleaning services. Prime Steam Team - Carpet and Upholstery Cleaning South West London

Rated 5 out of 5 stars

Received an excellent service from…

Received an excellent service from Prime Steam. Having recently moved into a property, Albert went above and beyond to ensure the carpets were cleaned and sanitised to an excellent condition. Albert was professional, polite and provided a high standard of service to us. I would not hesitate In recommending this service and will be using this them again for any future needs.

May 11, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

H Rachel, thank you so much for the great review. We're glad to hear you are happy with our carpet cleaning services. Prime Steam Carpet and Upholstery Cleaning Services in South West London

Rated 5 out of 5 stars

Excellent high quality work

Excellent high quality work, furniture is beautiful again. The standard of cleaning is exceptional and they are extremely knowledgeable and careful about applying the right treatment to different fabrics. Highly recommended.

May 9, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi Sophie, thank you so much for the great review. We’re glad to hear that you are happy with our upholstery cleaning services. Prime Steam Carpet and Upholstery Cleaning in South West London

Advertisement
Rated 5 out of 5 stars

Great customer service

Good, clear, responsive communication before the event. Professional, courteous, polite and on time on the day.

I felt like they really wanted to deliver a good service and good outcome for me.

Have recommended to friends and would use again.

April 23, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi James, thank you so much for the amazing review. We're glad to hear you had a great experience using our carpet and upholstery cleaning services. Prime Steam Team - Carpet and Upholstery Cleaning Wimbledon

Rated 5 out of 5 stars

Very professional company

Very professional company. From the 1st enquiry to the job done. Albert worked very hard and left my carpet looking as new.

April 3, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi Sandra, thank you so much for taking the time to leave a review. We're happy to hear that we were able to help. Prime Steam - Professional Carpet and Upholstery Cleaning Services

Rated 5 out of 5 stars

Very thorough job and professional company

We recently used Prime Steam to clean our bedroom carpets and an armchair. Albert was extremely professional and pleasant to deal with, from the initial call to the job itself. He was totally transparent about the pricing structure (which I found very reasonable) and whether certain marks and stains would come out. Our carpets now look almost brand new again, even though they are eight years old. Would definitely recommend Prime Steam to anyone looking to get their carpets or upholstery deep cleaned.

March 30, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi Daniela, thank you for taking the time to write us a review. We’re glad to hear you had a great experience using our carpet and upholstery cleaning services. Prime Steam - Professional Carpet and Upholstery Cleaning Services

Rated 5 out of 5 stars

very efficient

A very efficient , courteous service . Thx you .

March 21, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi Phil, thank you for your feedback and for taking the time to write about your experience in choosing our services. We are happy to hear that you are satisfied with the results. Prime Steam Carpet and Upholstery Cleaning Services in South West London

Advertisement
Rated 4 out of 5 stars

Professional and reliable

Arrived perfectly on time. Super professional and experienced. Carpets and sofa look great.

March 19, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi, thank you so much for taking the time to give your feedback. We're glad to hear that with you are happy with the results. Prime Steam Carpet and Upholstery Cleaning Services in South West London

Rated 5 out of 5 stars

Sofa cleaning

Delighted with our very clean sofa. Albert did a very thorough job and took great care of the sofa and the surrounding furniture. He was highly professional and efficient. We plan to use Prime Steam again - would highly recommend to others.

March 11, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi, thank you so much for the great review. We’re glad to hear that you are happy with the results. Prime Steam Carpet and Upholstery Cleaning Team

Rated 5 out of 5 stars

Stubborn stains are gone and carpets look great!

I was unsure whether I would need to replace my bedroom and hallway carpets due to a couple of really stubborn stains (dark on a cream wool carpet) acquired over the years. I was really impressed with Prime Steam - not only have the stains completely gone but the carpets have a new lease of life. Also, he was so polite, considerate of my house and pets, and also very knowledgeable. He was very upfront about the machines used and how they worked, completed the job on time and for a really competitive price. I would happily use Prime Steam again and am happy to recommend.

March 6, 2022
Unprompted review
Prime Steam  logo

Reply from Prime Steam

Hi Charlotte, thank you so much for taking the time to write about your experience in choosing our services. We are happy to hear that you are satisfied with the results.

Prime Steam Carpet and Upholstery Cleaning Services in London

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look