PrimeXBT Reviews 398

Reply from PrimeXBT

Feb 2, 2026

Hi there,

Thank you for sharing your feedback.

We understand how important platform responsiveness is, especially during periods of high market volatility. PrimeXBT operates on a robust trading infrastructure designed to handle fast-moving markets. However, temporary delays may occur due to factors such as network connectivity, device performance, browser or app version, or extreme market conditions.

We encourage any user experiencing this behavior to contact our support team with relevant details, including the asset traded, time of occurrence, and platform version used. This allows our team to review the situation more closely and provide appropriate assistance.

We remain committed to maintaining a stable and reliable trading environment for all users.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 3, 2026

Hello there,

Thank you for sharing your feedback!

We’re surprised to see this report, as continuous application crashes are not representative of the experience most PrimeXBT clients have. Our platform is built on a stable infrastructure and is used daily by traders worldwide without disruption.

In cases like this, issues are often related to external factors such as internet connectivity, device specifications, operating system version, or an outdated app build. We recommend ensuring the app is updated to the latest version and checking your network and device performance.

To better assist, our support team is available to review the situation in detail if you contact them with information about your device, operating system, and the time the issue occurred. Once technical requirements are met, the platform operates normally for trading, deposits, and withdrawals.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 4, 2026

Hello Customer,

Thank you for reaching out regarding your trading bonus.

If you haven’t received a bonus, it may be related to specific promotion terms not yet being met, such as eligibility requirements, activation steps, trading volume thresholds, or the promotion period. Bonuses are often tied to particular campaigns and may require registration or a qualifying deposit or trade before they are credited. We recommend checking the promotion details in your account area and ensuring all conditions have been completed. If everything appears correct, our support team can review your account individually to clarify the status.

At PrimeXBT, traders can take part in various bonus and reward opportunities, depending on current promotions. These may include bonuses for making an initial deposit, placing your first trade, and special reward programs that let users earn over $2,200 in rewards based on activity. We also run trading contests, where participants can win up to $1,000 in free weekly competitions.

If you believe you qualify for a bonus or promotion that hasn’t been applied, please contact our support team with the details, and we’ll be happy to assist.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 20, 2026

Hello, Surendra Kumar Sharma

Thank you so much for your review.

You pointed out an essential quality of any trading experience: speed. In such a dynamic environment, as in trading, million-dollar decisions are made within seconds. Understanding this, we tried our best to deliver the necessary speed across major trading services, including order execution, payments, and customer support. For instance, we created a fast-processing system for withdrawals, with an average approval time of 7 seconds.

Your feedback is a great illustration that we’ve done everything right. Feel free to reach out if you ever need any help.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 20, 2026

Hello there, Customer

Thank you for your feedback.

We’re glad to hear that you are enjoying the PrimeXBT app and that your overall experience has been positive.

We appreciate your note regarding the web trading interface on desktop. Your input is valuable, and we are continuously working to improve the platform’s performance and user experience.

Should you require any guidance with our Web Trader, we're available 24/7 to assist you.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 9, 2026

مرحبًا بك عزيزي العميل،

نحن فعلاً نقدر تقييمك الإيجابي.

إن توفير تجربة تداول سلسة وخالية من المشاكل هو بالضبط ما نسعى لتحقيقه و ندرك أن العديد من الصفقات قد تُنفَّذ بأحجام كبيرة، مما قد يجعل أي خطأ مكلفًا. ولهذا السبب يعمل فريقنا دائما على تقديم خدمات عالية الجودة، سواء من حيث حماية أموال العملاء أو سرعة ودقة تنفيذ الأوامر أو موثوقية عمليات الدفع و العديد من المزايا الأساسية الأخرى في مجال التداول.

نتمنى لك تجربة تداول سلسة ومريحة دائمًا وخالية من أي صعوبات، لا تتردد في التواصل معنا في أي وقت إذا واجهتك أي مشكلة.

مع خالص التحيات،
فريق PrimeXBT

Reply from PrimeXBT

Jan 30, 2026

Hello there Israel,

We totally get how crucial quick withdrawals are for traders like you. Just to clarify, the situation you described is well within our usual processing timeframe. The withdrawal you mentioned was wrapped up in about 11 hours, which is pretty standard depending on the payment method you chose!

Also, we want to point out that our customer service team didn’t receive any direct requests or inquiries about this withdrawal from you, so we did not have a chance to look into it or help out at that moment. Remember, our support team is always here to help clarify timelines or tackle any issues if you reach out!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 8, 2026

Hello jhones zqsz,

Thank you for bringing this matter to our attention.

We take such feedback very seriously. Account restrictions or closures are never applied without reason and are typically the result of compliance, security, or regulatory requirements, including internal risk and verification procedures. That said, we understand how concerning this situation can be, especially when it involves access to funds.

Please note that PrimeXBT does not withhold client funds without cause. Delays may occur if additional verification is required or if there are unresolved compliance matters.

We strongly encourage you to contact our support team directly with your account details so this case can be reviewed individually. You may reach us via the official support channels listed on our website. Our team will investigate the situation and provide clear information regarding the status of your account and funds.

We appreciate your patience and remain committed to resolving legitimate issues transparently and in line with our obligations.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Dec 31, 2025

Hi there, dear Customer

We highly appreciate your positive feedback about our customer service.

Indeed, promptness and professionalism are essential for a smooth trading experience. We’re happy to offer this helping hand, 24/7, from a human-friendly support team via live chat and email. It’s very important to us in our journey of empowering traders to reach their goals.

Again, thank you for your review. We wish you continued success in all your endeavors.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 9, 2026

Hello there Najim khan,

We truly apologize for any confusion and frustration this situation may have caused you. Sometimes, deposits, especially those involving cryptocurrency or third-party payment processors, might need a bit more verification due to regulatory and compliance requirements, like confirming the source of funds. This is just a standard procedure to ensure the safety of both our clients and the platform! However, we would like to clarify that, at this stage, the required information has not yet been fully provided by you. To proceed with reviewing the deposit and, if requested, initiating a refund, we need the necessary user details.

If you have chosen not to continue using our services, rest assured that our support team is here to help you through the refund process according to our policies. We encourage you to keep in touch with customer support so we can resolve this matter as quickly as possible.

Wishing you all the best!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 8, 2026

Hi Dhesigan Naicker,

Thank you for sharing your concerns. We’d like to clarify this situation for transparency, as withdrawals at PrimeXBT are processed according to clear security and compliance procedures.

In this specific case, the initial withdrawal was temporarily paused due to an additional verification request sent by our automated system. Unfortunately, this request was not noticed at first, which caused a delay. Once the client contacted our support team, the case was immediately escalated to our back office, which requested the required additional information to complete the verification.

After the requested details were provided, withdrawals were fully re-enabled on 30.12, and the funds were successfully withdrawn the same day. On 01.01, the client contacted us again regarding another withdrawal, and we confirmed it was already being processed as expected.

We understand that waiting can be frustrating, but these checks are in place to protect client funds and prevent unauthorised transactions. Deposits and withdrawals are processed daily, and the vast majority are completed without issues once all verification requirements are met.

If any user experiences a delay, our support team and back office remain available to guide them through the process and resolve it as quickly as possible.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 2, 2026

Hey there,

Thank you for your feedback.

We appreciate you sharing your positive experience with PrimeXBT. It is good to hear that you find the application convenient and that your overall experience has been satisfactory. Our team continuously works on maintaining platform stability, usability, and performance to ensure a smooth trading environment for our clients.

If you have any suggestions or require assistance at any point, our support team is always available to help. Thank you for choosing PrimeXBT and for taking the time to leave a review.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Dec 25, 2025

Hello there, Aman

Thank you very much for your positive feedback.

We’re delighted to know that you found trading with us convenient. This is what we strive for: to provide traders with a simple yet powerful trading experience. Our main mission is to take care of the trading infrastructure and effective trading conditions, so you can fully focus on executing your trades.

We welcome you on board! Don’t hesitate to reach out if you need any assistance.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Dec 25, 2025

Hello Karolis!

We're thrilled to hear that your first month on the platform has been smooth and that you're enjoying both our mobile app and web interface.

Our team works hard to provide a reliable, user-friendly experience across all devices, so feedback like yours is greatly appreciated. We're committed to maintaining this standard and continually improving.

If you ever have questions or suggestions as you continue exploring the platform, our support team is always ready to assist.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Dec 23, 2025

Hello, Customer

Thank you very much for your 5-star review.

We’re delighted to know that you’re satisfied with your experience. At PrimeXBT, we strive to provide a trading environment where our traders can grow and trade conveniently.

If you have any questions or concerns, please don’t hesitate to reach out to us. We always appreciate your feedback.

Kind regards, 
The PrimeXBT Team

Reply from PrimeXBT

Dec 23, 2025

Hello dear Customer,

We are thrilled to hear that your experience with PrimeXBT makes us the best broker you've ever traded with.
Our team works tirelessly to provide a robust, secure, and user-friendly trading platform, and feedback like yours makes it all worthwhile. We are committed to continuously improving our services and offering the tools and support our traders need to succeed.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 12, 2026

Hello Saif,

Thank you for taking the time to share your experience. Please accept our sincere apologies for the frustration and confusion caused during the withdrawal process.

At PrimeXBT, our goal is to maintain a transparent and user-friendly platform. Minimum withdrawal limits are in place to ensure network efficiency and cost-effectiveness for transactions, especially on blockchain networks where fees can be substantial. These limits can vary by asset (e.g., USDT across different blockchains) and destination wallet type (crypto network vs. internal fiat wallet), and they are subject to change due to dynamic network conditions.

If you would like this matter investigated, please get in touch with our support center.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Dec 25, 2025

Hi there,

Thank you for the great feedback!

We’re really happy to hear you’re enjoying the app and that deposits and withdrawals were so fast for you. Our goal is to make the platform simple and reliable for traders of all levels, so comments like this mean a lot. Wishing you smooth trading ahead!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Dec 9, 2025

Hey Hamzath Anees,

Thank you for your kind feedback and for sharing your experience.

We are glad to hear that you find our wallet services fast, reliable, and cost-efficient. Providing users with a secure and convenient environment for managing their funds is one of our top priorities, and it is encouraging to know that this has met your expectations so far.

When you decide to explore our trading services, you will find the same focus on performance, transparency, and reliability. PrimeXBT is designed to support both new and experienced traders with robust infrastructure, competitive trading conditions, and continuous platform improvements.

We appreciate your trust and look forward to supporting you throughout your trading journey with PrimeXBT.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Dec 12, 2025

Hello nour,

Thank you for bringing this matter to our attention, and we sincerely appreciate the detailed explanation of your experience!

After reviewing the incident internally, we confirm that the information you initially received from our support operator regarding the gold trading schedule was incorrect. This was an error on our side, and we fully acknowledge it.

Gold is ordinarily available for trading nearly 24/5, aside from the standard daily break, and you were absolutely right to expect consistency between our demo environment, other brokers, and your real MT5 account. In this case, an unexpected internal configuration issue temporarily affected the instrument's availability on certain live MT5 accounts. Your demo account remained unaffected, which understandably caused confusion and impacted your ability to manage your position effectively.

Our supervisor has already clarified the situation in a follow-up communication, and we extend our apologies once again for both the platform interruption and the inaccurate explanation initially provided by our support team.

We understand how critical real-time access is, especially when managing positions on volatile instruments like gold, and we regret any inconvenience this situation caused you. Your feedback is invaluable in helping us improve both our platform and our communication standards.

If you have any further concerns or need assistance reviewing the affected trades, please feel free to reach out. Our team is ready to support you.

Kind regards,
The PrimeXBT Team