Primrose Hill Jewellery Reviews 

55
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Not only was the whole process super quick……received the bracelet the next day! I was even refunded for a promotion that hadn’t been added on the site when ordering….I wasn’t aware it was included so... See more

Company replied

Rated 4 out of 5 stars

Beautiful personalised silver plated brush and comb set. The engraving is excellent. The only thing that could be improved is presentation, would’ve been lovely if it had come in a presentation box... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery and easy ordering. Item was packaged beautifully . Many thanks

Company replied

Rated 5 out of 5 stars

I ordered some earrings and they arrived quickly considered it was the bank holiday weekend. Unfortunately one of the earrings had some gem stones missing. I reported this to customer services and g... See more

Company replied

Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewelry Designer
  5. Jewelry Engraver

Written by the company

Primrose Hill Jewellery is a new brand based in the UK that aims to cover a multitude of jewellery styles and categories. With feminine, masculine, children's and personalised options, we hope to cover all of your jewellery needs! We also have a wide variety of high quality products ranging in pricing and materials to cater to your preferences.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

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4.8

All reviews

(55)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery and easy ordering

Very quick delivery and easy ordering. Item was packaged beautifully . Many thanks

January 5, 2026
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Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us a 5 star review!
We're very pleased that you are happy with the engraving and delivery services provided.
We hope to assist you again soon :)
Many thanks,
Amber
PRH Team

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Rated 5 out of 5 stars

A gift for my new granddaughter

A gift for my new granddaughter. Absolutely beautiful diamond baby bracelet with engraving. Amazing thankyou. Happy customer 😊😊

November 29, 2025
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Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us a 5 star rating, Michelle!
We're so happy to hear that you are pleased with your purchase and the engraving service provided.
We hope to assist you again soon :)
Many thanks,
Laura
PRH Team

Rated 5 out of 5 stars

Excellent

The service was excellent, item is of good quality and arrived quickly.

November 12, 2025
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Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us a 5 star review, Debbie!
I'm so glad that you found our service excellent and that you are pleased with your purchase.
We hope to assist you again soon :)
Many thanks,
Yasmin
PRH Team

Rated 5 out of 5 stars

Efficient

Efficient, helpful staff

September 8, 2025
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Reply from Primrose Hill Jewellery

Thank you so much for leaving us a 5 star review, Joyce!
I'm so happy that you found our staff to be efficient and helpful.
We hope to assist you again soon :)
Many thanks,
Yasmin
PRH Team

Rated 5 out of 5 stars

Great product

Great product, Delivery was very quick.

August 27, 2025
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Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us a 5 star review, Dave!
I'm really glad that you are pleased with your purchase and the delivery service received.
We hope to assist you again soon :)
Many thanks,
Amber
PRH Team

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Rated 5 out of 5 stars
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Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us a positive review, Colin!
I'm so pleased to hear that you received excellent service from our team member, Yasmin.
We hope to assist you again soon :)
Many thanks,
Laura
PRH Team

Rated 5 out of 5 stars

First purchase from this company

Lovely earrings quick easy delivery.

August 14, 2025
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Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us a 5 star review!
I'm really happy to hear that you had a positive first experience shopping with us.
We hope to assist you again soon :)
Many thanks,
Laura
PRH Team

Rated 5 out of 5 stars

First time customer.

Abit unsure about ordering earrings without seeing them first but they were exactly as stated. Beautiful earrings and very quick delivery oh plus 10% off first purchase amazing will definitely use again.

August 16, 2025
Unprompted review
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Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us such a lovely review!
I'm so glad to hear that you are pleased with your purchase and the service received.
We look forward to assisting you again soon :)
Many thanks,
Laura
PRH Team

Rated 5 out of 5 stars

Fantastic

Fantastic communication, quick delivery and a perfect personalised bangle for my baby niece to keep forever. Thank you so much

August 7, 2025
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Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us a positive review, Amie!
I'm glad to hear that you are really happy with your purchase and the level of service received.
We hope to assist you again soon :)
Thanks,
Amber
PRH Team

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Rated 5 out of 5 stars

Lovely piece of jewelry

Lovely piece of jewelry, fast delivery

June 20, 2025
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Reply from Primrose Hill Jewellery

Thank you for taking the time to leave us a positive review, Jen!
I'm really pleased to hear that you are happy with your purchase and the service received.
We hope to assist you again in the future :)
Thanks,
Amber
PRH Team

Rated 5 out of 5 stars

Excellent

Ordering was very easy online. Great communication during the whole process. The earrings I ordered came very quickly.
Couldn't be happier. Thank you.

May 12, 2025
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Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us a positive review, Elizabeth!
I'm very happy to hear that you found shopping online with us easy and that you are happy with your purchase.
We hope to assist you again soon :)
Many thanks,
Laura
PRH Team

Rated 5 out of 5 stars

Incredible customer servicr

I ordered some earrings and they arrived quickly considered it was the bank holiday weekend. Unfortunately one of the earrings had some gem stones missing. I reported this to customer services and got a prompt response that they would immediately send out a replacement pair to arrive the next day… and the did, this time they are fault free. Incredible customer service, thank you 🤩

May 4, 2025
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Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us such a lovely review, Michelle!
I'm so pleased to hear that you had a positive experience with our customer service team and that we were able to resolve the issue quickly for you!
We hope to assist you again soon :)
Many thanks,
Amber
PRH Team

Rated 5 out of 5 stars

Easy ordering

Easy ordering, parcel well packaged delivered as promised. Earrings lovely

January 23, 2025
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Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us a 5 star review, Gill!
I'm very glad to hear that you had a positive experience shopping with us and that you are pleased with your PRH purchase.
We hope to assist you again soon!
Many thanks,
Laura :)
PRH Team

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Rated 5 out of 5 stars

Lovely hoop earrings

Lovely hoop earrings, good quality

November 29, 2024
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Reply from Primrose Hill Jewellery

Thank you very much for taking the time to leave us a 5 star review, Michelle!
I'm so pleased that you are happy with your PRH purchase.
We hope to assist you again soon!
Many thanks,
Amber :)
PRH Team

Rated 5 out of 5 stars

Fantastic speedy service

Fantastic speedy service. Daughter was thrilled with the earrings.

December 4, 2024
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Reply from Primrose Hill Jewellery

Hi Karen,
Thank you very much for taking the time to leave us a lovely 5 star review!
I'm so happy to hear that you were pleased with the service provided and that your daughter loves her earrings.
We hope to assist you again soon!
Many thanks,
Laura :)
PRH Team

Rated 5 out of 5 stars

Delivery was surprisingly quick the…

Delivery was surprisingly quick the item that I ordered was amazing and very beautiful but just slightly too delicate for my daughter so I had to return and the process was simple and uncomplicated will definitely choose Primrose Hill Jewellery again

September 27, 2024
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Reply from Primrose Hill Jewellery

Hi Claire,
Thank you so much for taking the time to leave us a 5 star review!
I'm so pleased that you had a positive experience shopping with us and you were happy with the customer service provided :)
We hope to assist you again soon!
Many thanks,
Amber
PRH Team

Rated 5 out of 5 stars

Excellent item and service

Excellent item and service

July 8, 2024
Primrose Hill Jewellery logo

Reply from Primrose Hill Jewellery

Thank you so much for taking the time to leave us a 5 star review!
We are very happy to hear that you had a positive experience shopping with us :)
We hope to assist you again soon!
Many thanks,
Laura
PRH Team

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Rated 5 out of 5 stars

Great thanks

Great thanks

June 17, 2024
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Reply from Primrose Hill Jewellery

Hi Dennis,
Thank you so much for taking the time to leave us a 5 star review!
I'm pleased to hear that you had a positive experience shopping with us :)
We hope to assist you again soon!
Many thanks,
Amber
PRH Team

Rated 5 out of 5 stars

Excellent service

Excellent service - excellent customer service and quality product!!

June 12, 2024
Primrose Hill Jewellery logo

Reply from Primrose Hill Jewellery

Hi Heidi,
Thank you so much for taking the time to leave us such a lovely review, we are very grateful!
I am so glad to hear you had a positive experience shopping with us and were happy with the product and service provided :)
We hope to assist you again soon!
Many thanks,
Amber
PRH Team

Rated 5 out of 5 stars

Excellent service

Excellent service - free postage and still arrived the day after placing the order - beautiful earings too!

March 12, 2024
Primrose Hill Jewellery logo

Reply from Primrose Hill Jewellery

Hi there,
Thank you very much for taking the time to leave us such lovely feedback, we really appreciate it!
I am so pleased you had a positive experience shopping with us and that you are happy with the service provided :)
We hope to assist you again soon!
Many thanks,
Amber
PRH Team

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