Prink Ltd Reviews 

Had problem with printer recognising the carts Graham responed fast and we tried to get it to see the carts He said i could send them back I was going to pull them out to post out with a pre paid postage they sent me But the bloody printer then for whatever reason decided they where ok Good service and quality print Will order again

I've been a Prink customer for many years. Their website is very clear and comprehensive, their delivery is swift, their cartridges are fine and their prices are excellent in comparison with other suppliers. Even better - their technical advice is free and accurate: I recently changed from one Epson printer to another and Prink assured me that my current cartridges would be suitable. An amusing aside: when I load my Prink cartridges, I get anxious messages generated by Epson - 'You're using non-standard cartridges - Are you sure about this? - Your printer may explode.' If you're the worrying kind, ignore them: Prink works fine. (And I made up the last message. . .)

Initially my printer would not accept the cartridges. I sent an email about it not believing for one minute they would reply within 4 hours as stated. But they did, and my second email was answered within 2 hours on a Sunday evening. How's that for service?
Quick fix and the ink is flowing.
If all companies responded as well, I probably wouldn't have high blood pressure!

Used Prink on recommendation by my Son !
Excellent service and price will definately use again.

I paid extra for express delivery (1-2 days) for printer cartridges, only to receive a notification that my order wouldn't arrive for 5 days.

I contacted Prink asking for a £0.95 delivery refund as a goodwill gesture for a first-time customer. Instead of a simple resolution, the Managing Director, Graham, sent me a rant filled with corporate jargon, denying false advertising, accepting zero responsibility, and refusing a refund.

To quote Graham, "the low-value products we sell" were completely matched by his low-value customer service. If delivery dates are merely rough estimates, that should be stated clearly at checkout rather than promising unrealistically fast shipping.

When I expressed my disappointment, Graham sent over 25 follow-up emails, belittling my concerns and showing total disregard for customer satisfaction. When I mentioned I would leave a negative review, he replied: "leaving a negative review will just make you look like the tw*t you are". Similar insults continued in our follow up emails, let it be known it was Graham who hurled the first insult. Doubtful he will post that in his "facts" below. Graham initially owned up to name calling but has since rescinded his reply. A true Coward

To make matters worse, Graham posted my private tracking information on a public forum. When I asked him to remove it due to privacy concerns under the UK Data Protection Act, he refused twice, claiming, "the real reason you want it removed is that it shows I'm right!" When reminded of Data protection laws and what he was doing was indeed, illegal, he added, "I will take my chances." A business owner should not breach customer privacy to settle a personal vendetta.

Although the package ultimately arrived on time, Graham’s hostility and blatant disregard for customer privacy ruined any goodwill to increase the review rating, he is a very unpleasant person. This experience led to a permanent 1-star review, a lost customer, and a formal complaint filed with the Information Commissioner's Office (ICO). In the end, I guess he got what he wanted? I strongly advise prospective buyers to shop elsewhere.

Ask yourself this, would I go through all this hassle for £0.95? Or have I been genuinely mistreated? I think we all know. I wonder if there is a minimum monetary value that is considered "extortion"? Graham cared more about his ego and £0.95 than a customer!

Let the record show that even though Prinks reply is in the third person, it's written by Graham, revised on the 5th or 6th revision. (Something he makes note as derogatory in his reply, but does it himself. Should speak to his unpleasant and hypocritic character!)

Potential Customer, we both know we all ignore the 5 stars and go straight to the 1 stars! Thanks for taking the time to read mine. Hopefully I have saved you time, money, hassle, and the misfortune of dealing with someone like Graham.

Update: The cartridges ended up not being compatible with my printer. The instructions said to install all the colours even though all I needed was Cyan. The black cartridge was noticed to be a little wet on the "pull" tab. Against my better judgement, I installed all of them and it leaked into my printer. What a nightmare experience this has been. I could contact Graham for a refund or support, but I would rather take the £7.95 loss than waste my time talking to an incompetent person in a lacking company.

ZERO/10 Experience

High quality products and technical expertise.
These printer inks are very good. They outperform manafacturers ink at a considerable cost saving.
I would highly recommend this Company.

I had an issue with using Prink ink in my Epson printer which was my own fault. I contacted Prink who quickly advised me how to solve the problem. I will continue to use Prink for another decade rather than pay high Epson prices.

Throughout the years that I have dealt with Prink I have had no reason to be anything but pleased with their service. I am not a frequent customer and my orders are not large but their service has always been first rate.
They consistently pay attention to detail.
In their correspondence they have always been prompt, courteous, balanced and, having actually read the whole e-mail, given a full and unbiased reply.

I’ve been using this supplier for 15+ years without any problems whatsoever, they sell excellent cartridges that have always worked well for me. Last week I had a problem with my printer rejecting the cartridges. I emailed Prink and within 2 hours they responded and advised me how to get my printer up and running and in no time at all my printer was back working as normal with Prink Cartridges. Prink are a top ink cartridge supplier and willing to help when necessary.

Helpful service explaining how to alter settings on my Epson printer to accept Prink inks. Now saving pounds by not using Epson inks. Happy customer.

I bought for the first time (and this will be the last), from the Prink.co.uk site, a pack of ink cartridges for my Epson XP-215 model printer. The price was reasonable, but the behavior of the company representative was a little less so. The printer uses four types of color: black, yellow, cyan, and magenta. When changing all the cartridges, the black and yellow entered the cartridge holder easily but the cyan and magenta did not. Not understanding the reason and inspecting the two cartridges I noticed that there was a protrusion on the back side, which is absent in the black and yellow. This makes it impossible for them to enter the cartridge holder. When contacting the company, the representative categorically ruled out that it was their product's fault, so the fault is solely mine for not being able to let it in. So, he advised me to get help from someone else. Do you understand? Thanks for the advice...I have been changing ink cartridges for at least 30 years and in all these years all the ink cartridges, from various other companies, have easily entered the cartridge holder and only now with their product...You draw your own conclusions.

An update:
After reading and rereading the company's instructions and finally receiving an unexpected phone call from the company in question, I wanted to try one last time, inserting the two cartridges into the ink holder. I had to change my mind because, even with unprecedented force, the two ink cartridges went in. At this point, all I can say is, sorry, and give it five stars. The printer recognized all four cartridges and this one works perfectly. Buy from them with confidence.

When I put ink cartridges into printer, printer instantly came up with fault code, and ruined my printer, no compensation and was told I could get an independent engineer report which would cost more than the printer to replace, avoid cheap replacement cartridges from this company. Was told to send back at own cost, and told my printer was not worth anything anyway, even though it was old it worked perfectly. So explanation, The cartridges shorted your printhead due to catastrophic electrical and thermal overloading caused by a major engineering failure in the third-party chips.
BEWARE
Why would I waste my time and postage costs , dealing with a company that clearly don’t want to help, and have the audacity to say a paying customer has the brass neck to complain.
Spend your money else where on a company that cares.

First time using this company i ordered a set of cartridges for my printer delivery was slower than i anticipated and they sent two of same ink missed out the yellow i sent them pictures and the response i got was that these were not supplied by them.I really cant be bothered to push this further but i would never use them again.

Who wouldn’t buy from Prink Ltd !!! have been a customer for years … good ink, fast service, the best ink company out there .. 100%

First time using Prink, i would definitely use again, they were fast and their advise was easy to understand, many thanks Graham.

I have been dealing with Prink for more than a decade and at least 3 printers.
I find their web site simple to follow and easy to use.
More importantly I find their choice of packages more than adequate, their service prompt, pacelling secure, and prices very reasonable.
Their back-up communications and offers are equally welcome.
I happily tell my friends about the firm and am happy to share these thoughts with the media.

Great cartridges and superb service, Next day delivery, definitly the BEST ink supplyers in the country.Harvey.

I have been sent a defective ink that will not work and I have sent several pictures showing the issue and keep telling me to do it again and send more photos.hiwever they send defective inks then make it impossible to get a refund. Be warned.

I have used Prink cartridges for many years. They carry a very wide range, even for older printers like mine. The cartridges are of the highest quality and they print photos very well with realistic colours. Compatible cartridges contain more ink than the very expensive ones supplied by printer companies and they are much cheaper.

They are an excellent company to deal with, they have a very good website - ordering is easy and delivery is consistently quick. Queries are answered rapidly too.

Wanted to buy a print that could use compatible cartridges Prink helped and suggested several printers. Many thanks great service