While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have been sent a defective ink that will not work and I have sent several pictures showing the issue and keep telling me to do it again and send more photos.hiwever they send defective inks then mak... See more

Company replied

Rated 5 out of 5 stars

Great company who understand what their customers want and need - responded to a query promptly as their site promised. They still carry lots of stock to keep older printers going rather than expensi... See more

Rated 5 out of 5 stars

Amazing service in this day and age. Cartridges ordered late afternoon were received early next morning. I've used Prink for some while now, having first been reluctant to use 'compatible' cartridges,... See more

Rated 5 out of 5 stars

I bought some cartidges from Prink in Jan 2023. When my Epson printer refused to print pdf files for some reason I uninstalled the printer driver and reloaded the newest version from Epson. I then g... See more

Company details

  1. Toner Cartridge Supplier

Written by the company

Free delivery and lowest prices on Ink Cartridges, Printer Ink, Inkjet Cartridges, Printer cartridges, Inks and Epson Compatible Ink Cartridges.


Contact info

4.2

Great

TrustScore 4 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have been sent a defective ink that…

I have been sent a defective ink that will not work and I have sent several pictures showing the issue and keep telling me to do it again and send more photos.hiwever they send defective inks then make it impossible to get a refund. Be warned.

April 9, 2026
Unprompted review
Prink Ltd logo

Reply from Prink Ltd

This review was posted by an individual who left a one-star rating for a company after failing to win their prize draw, despite purchasing just a single ticket with odds of 1 in 15,000 so we encourage readers to view this reviewer’s public Trustpilot profile and previous reviews to gain context on their reviewing history and the background behind this feedback

We’re disappointed to read this review, as it omits some key points.

To investigate the issue, we made a very simple request for a single photo showing the cartridges installed alongside the printer error message — a routine and necessary step in diagnosing faults.

Despite the simplicity of this request and the reviewer claiming to have a degree in computer science, it took over 20 emails before the image was eventually provided. This understandably delayed any progress. During that time, the tone of communication we received was expletive ridden and at best unhelpful.

We are always happy to assist and resolve genuine issues efficiently. However, even the simplest of processes do rely on clear communication and timely cooperation.

Advertisement
Rated 5 out of 5 stars

The best place to buy printer cartridges

I have used Prink cartridges for many years. They carry a very wide range, even for older printers like mine. The cartridges are of the highest quality and they print photos very well with realistic colours. Compatible cartridges contain more ink than the very expensive ones supplied by printer companies and they are much cheaper.

They are an excellent company to deal with, they have a very good website - ordering is easy and delivery is consistently quick. Queries are answered rapidly too.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service every time

There are many companies you can buy ink cartridges from, to stand out from the crowd, service is key and this company has it in buckets! Ask a question, get an answer in less than an hour, place an order and it is processed in no time. Excellent service!

January 29, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent problem solving!

I've used Prink compatible cartridges on my Epson printer for some years but this time when changing cartridges I got the dreaded "cartridges cannot be recognised" alert and was not able to circumvent it. I contacted Prink for help and they immediately responded with very detailed instructions on how to proceed. Their instructions worked and I can't thank them enough for their excellent service. Will continue to use their products with renewed confidence.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered wrong cartridges for my latest printer!

Having ordered cartridges for my old and defunct printer, when I received them I realised that I had ordered the wrong ones. I contacted Prink and explained I had forgotten to update my personal ink cartridge records to suit my new printer and was desperate to get printing. I was promptly instructed to return the incorrect cartridges for refund and to order the correct ones. They were despatched within 10 minutes of the order being placed and just over 48 hours later (with a weekend in between) the correct ones were delivered before 11 am on the Monday. For their cost, the service has been above and beyond, WELL DONE PRINK.

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

Not received order.contact seller no…

Not received order.contact seller no response order num 4914

PO for reply-
ordersprink.co.uk I have received confirmation of order 09/01/2026
Tried to contact you via email and online form but no response.
This is correct

January 17, 2026
Unprompted review
Prink Ltd logo

Reply from Prink Ltd

For transparency, we believe it is important for readers to be aware of relevant context: this reviewer’s Trustpilot history shows that 80% of their reviews are negative, with only one positive review ever posted. This pattern is worth noting when assessing the fairness of the comments made.
We would encourage readers to view this reviewer’s public Trustpilot profile and previous reviews to gain context on their reviewing history.

It is also important to make clear that the initial complaint was submitted before the estimated delivery timeframe had even elapsed.

Regarding the order in question, it was placed on a Friday evening, after our advertised daily dispatch cut‑off time. As per our policy, it was dispatched the next working day — Monday — using the delivery method selected at checkout (Royal Mail 48). We do offer faster services at extra cost but these were not chosen. A dispatch confirmation email was sent at the time of dispatch.

Royal Mail 48 is an economy service with an estimated delivery window of 2–3 working days. It is not a guaranteed service, and during this period there were publicly reported delays due to the recent severe weather.

A follow‑up message was then sent to us less than 24 hours after the estimated delivery date, but the order number and return email address provided were different and did not match the details used at checkout, which prevented us from locating the order immediately. Before we had the opportunity to respond, a negative review was posted under a different name to the one given on the order, and a chargeback was raised with the payment provider citing non‑delivery — despite the fact that Royal Mail does not class this service as delayed or lost until 10 clear working days after dispatch.

We are always willing to resolve any delivery issues promptly and professionally, and we would have been happy to assist further had we been given the opportunity. We remain available should the reviewer wish to continue this matter directly so it can be resolved properly.

Rated 1 out of 5 stars

Awful experience with failed delivery…

Awful experience with failed delivery (they use Evri and were fully transparent that they choose a budget delivery company intentionally), no apology offered, a promise to refund when the goods were returned to them then no further communication for a week.

Despite the sellers reply no incorrect information was provided on our part, our communicative tone was in reply to the seller’s lack of effort to find a resolution, in fact being told to order them again!

November 27, 2025
Unprompted review
Prink Ltd logo

Reply from Prink Ltd

Thank you for sharing your experience. It’s remarkable how a story changes when certain key facts are left out. The delivery option you selected was our free economy, non‑guaranteed service. Unfortunately, THE POSTCODE YOU PROVIDED WAS INCORRECT, WHICH WAS THE DIRECT CAUSE OF THE DELAY. As soon as we identified the error, we reported it to Evri, but by then the parcel was already being returned to us. Under normal circumstances we would have offered to send a replacement, but given the abrupt manner of your communications and your refusal to acknowledge responsibility for the incorrect address, we decided against this courtesy.

It is important for readers to note that the crucial detail regarding the fact that you gave the wrong delivery address was omitted from your initial review, which significantly misrepresents the situation. Leaving out such information creates a misleading impression and unfairly damages our reputation. In fact, your review history shows a consistent pattern: 11 Trustpilot reviews left for other businesses, 9 of which are negative and only 1 positive. This context makes it clear that your feedback should be viewed with caution. By contrast, every other review we have received over the past three years has been 5‑star rated, making this the first exception for some time. Our long‑standing record of positive feedback speaks for itself.

From the outset we were met with an abrupt tone, and despite your address error being the root cause, no acknowledgement or apology was offered. Once the parcel is back with us, your refund will be processed as promised. We remain transparent about the services we offer, and while economy delivery is budget‑friendly, it does depend on correct information being supplied. We appreciate the opportunity to clarify the full picture here.

Advertisement
Rated 5 out of 5 stars

Nothing to fault

Once again another order from Prink Ink arrived today. Same high quality ink, full cartridges, low price and even fast delivery from the Post Office. Keep up the good work

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and so helpful!

This is an excellent company. Fast service, very good prices. And customer service is amazing! So very helpful, and even gave advice on how to deal with some printer issues. Top marks all round.

July 30, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great company!

Great company who understand what their customers want and need - responded to a query promptly as their site promised. They still carry lots of stock to keep older printers going rather than expensive scrapping! Plus the great money and aggro saving addition of being able to pick/mix cartridges as well as offering complete bundles of colour, colour & black, and bulk black cartridges for your printer, they offer the abiltiy to pick 4 carts of any mix of colours. Fantastic when you already have lots of one colour or black sitting there unused. Delivery quick and as advertised. Will use again!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

My review is not from 'blind loyalty', it is loyalty earned and maintained by Prink.

I have used Prink's ink for many, many years, to the exclusion of other suppliers, and in all of my numerous printers of various manufacturers.
(At the present time, I operate three different printers in my Office.)
I recently bought an additional printer an Epson WF-4820DWF. Prink did not have the cartridges on view. I contacted Prink and Graham resolved the problem immediately.
NB. Other Suppliers wanted up to FOUR times the price!
My review is not from 'blind loyalty', it is loyalty earned and maintained by Prink.
Thanks a lot.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Have bought from Prink for years. Compatible cartridges always works well with our Epson printer. Flexible ordering as well where you can choose which colours you want in a pack of 4. Great price & value for money, free delivery and cartridges last months for us.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and great consistent quality inks

After having used several printing suppliers for the past few decades, I've been using Prink for the last several years.
I started using them because my old supplier started to be hit and miss, but I've stayed with them because of their consistent excellent service, the quality of the inks they supply, and excellent communication whenever I need something extra or different. They have always been friendly and helpful, and I'll continue to use them in the future.
I rarely recommend suppliers, but for ink/printer supplies I'd happily recommend Prink.

March 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Combination of excellent product…

Combination of excellent product knowledge and a very pleasant attitude to helping with my requirement for ink for an "older" printer.
All sorted at very reasonable cost and full effort to get the ink out of the door to me.
Saved the day!

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience at Prink…

I had a wonderful experience at Prink Tiburtina in Rome. As a foreigner who doesn’t speak the local language. However, the shop manager, Simone, and his wife went beyond to assist me. They were incredibly helpful and patient to explain every step to me. Their professionalism and kindness made the whole process seamless. I couldn’t have asked for better service. Highly recommended!”

November 27, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look