PrintAbout Reviews 

The service is acceptable & prompt. However! Charging customers for the 'privilege' of using paypal is beyond backwards and totally not acceptable. If I had seen this before I paid, I would not have ordered. I will not be using Printabout again, never been charged before to actually pay for a product.

Awful client service. Trying to return a Lexmark toner for MX611 took hours and still received no return authorization and return label. "Phone us" but you only get a recording. "Chat" with our stupid, useless bot.
Write an email, get a form response. Fill in forms, the response is talk to the bot. Wasted most of the day.
Must wait another week for an opportunity to return.

Just good, I’ll definitely order here again!

Did what they said they would. Great customer service !!!

Broken product and sending me fake ink and broken, when I bought an original.

I asked for a return in mid december but only got a feedback early january.
Because I opened the box of one of the product, they refuse to accept the return (eventough my order had another box that I didn't open).

easy to buy, quick delivery

Easy to order, pay and fastest delivery ever.
I highly recomend this webshop.

Buying counterfeit printer cartridges is a typical example of wasting money. After about 10 to 20 per cent of the cartridge's capacity , yep smudges, streaks and blurred prints that you cannot possibly send. After all, you don't want to fool your customers, right ?
And yep hear complaining is met with a jungle of questions that can no longer be answered, after all you have already thrown the cartridges in the Kliko and slammed the lid hard. Save money and avoid firms like Printabout !

I bought a printer, toner and paper from this company. Last 16 days they are always sending newsletters. I unsubscribed over 5 times even on the profile page on the company website shows that Clearly marked as Unsubscribed, They are still sending me marketing emails and I hate it

The printer was bought from PrintAbout. Therefore as the vendor you need to resolve the problem. The issue was not resolved, even after 3 returns and I now have a defective printer. The solution to receive a refurbished printer from HP is not acceptable. Had I wanted a refurbished printer then I would have bought one. However I paid for a new printer at the full cost of a new printer.

This is a fine shop. Ordering is easy, packaging is fine, everything goes as one would expect. It's also one of the few Dutch shops through which it is easy to have one's EU VAT information put in, etc.

The reason I put two stars instead of five is that somehow they decided to call me to try and convince me to get their "house brand" of toner. Don't do that. I know what I ordered, I have ordered it in the past, I don't want to be convinced by a salesperson. This is not "personal/customer" service, nor is it welcome.

Volledig in orde
Levering en communicatie

Don't get tempted by the attractive prices or you'll get scammed.

Attractive prices and fast delivery, that's it. However, if you got a faulty printer like I had, no one will listen. This is the worst service I've ever experienced not only in Belgium but in Europe. PrintAbout seems like a legit Dutch webshop but soon after you realize it's at the bottom of the industry standards when it comes to aftersales services.

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I got a new HP printer in late September 2022, but the print quality and colors were bad. I contacted HP support, they concluded the printer is defect and advised to return it to the retailer. I contacted PrintAbout customer service right away and explained the problem. It seems like this department is handled by a centralized third-party company led mainly by two "agents", who are trained to dodge all complains with empty promises and standard email responses. At first, they refused to take the printer back for a full refund. Despite the fact that the product is defective (by HP Support conclusion) and was reported to PrintAbout within the first week of purchase. Needless to say this is against EU consumer rights for distant orders made online.

They eventually agreed on taking the printer back for inspection. And of course they concluded the printer is working properly and printing accurate colors.

Their justification to not accepting the return was that "Because the printer has been used and our technical team found that the printer is working properly" they kept making other excuses (e.g use different paper, colors are accurate...).

The only solution they said they had is return for a refund of 50% of the total price. They said because many prints were used. Worth to mention that they asked for extra prints to evaluate the colors.

They attempted to send the printer back to me based on their conclusion that there's nothing wrong with it, but I didn't accept the delivery. The printer is in their warehouse since November and no updates since then.

More than 30 emails exchanged about this order since September 2022 until January 2023. They finally issued the 50% refund in mid January after two reminders.

It's highly advised to purchase elsewhere even if it's more expensive, at least you know you have your rights and you'll definitely get a better service that meets EU standards.

Bought a printer from them. Had no problem with the order, deliver was quick. Product as described. Website is easy to use.

Een combo cartridges besteld en gekozen voor de originele (Canon). Kreeg dezelfde dag een telefoontje van dit bedrijf, waarom ik voor de originele gegaan was. En als ik niet liever hun merk wou ontvangen. Het gesprek ging door, er werd wat druk uitgeoefend door dit bedrijf en op het einde stelden ze voor om 1 van hun cartridges mee te sturen om "het uit te proberen". Mea culpa natuurlijk : zei dat dit ok was maar na wat bedenktijd, had ik dit niet moeten doen (indirect wordt er druk uitgeoefend om hun cartridges te slijten). Vroeg 's avonds nog een retourlabel en de dag erna kreeg ik het retourlabel. Maar helaas : dit is geen 'gratis' retour en moet betaald worden door de klant. Bovendien rekent PostNL 9.95EUR aan (een pakje kost normaal 4.95EUR) en dit voor een inkt-cartridge van 13EUR. Afschuwelijke customer service, mij zien ze niet meer terug.

Ordered some cartridges and I went with the original (Canon) ones. Got a call from this company, asking why I went the original ones. And if I would consider changing these to their brand. The conversation went on, company insisted and in the end, they offered to add their cartridge to "test it out". My fault : I said this was ok but after some breathing time and consideration, I decided to not go with this 'pushy' scheme and asked for a return label. Got the return label today and this needs to be sent back on the customer's expense. Furthermore, PostNL charges 9.95EUR for this (to send their cartridge with a value of about 13EUR). Horrible practice(s), never again...

This is an annoying company to deal with. I ordered toner for my printer. They called me to ask me if I would consider their "house brand" toner, to which I agreed on the condition I could return it hassle-free if it didn't live up to expectations.

Unsurprisingly, their toner is bad. It gives terrible vertical distortions. Trying to return it, however, is a lot of trouble. They insist on printing various things and then sending photos of the prints - which means that I have to repeatedly change out the working original toner I also ordered for their broken version.

Oh yes, and all this communication has to go via their website because then "it's easier to keep the information orderly". I guess opinions can vary on this, but if they just kept to their promise and sent a return label there wouldn't be any need for so many messages going back and forth.