Printerink Reviews 

69
•
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Taken my money, and I have never received the ink cartridge ordered in September, despite several emails and phone messages left. They dont answer the fone. Do not order from them.

Rated 1 out of 5 stars

Printer inks We had the worst experience with this company. NOT trustworthy 1. they send an incorrect toner that does Not work with our printer despite saying its compatible 2. When we emai... See more

Rated 1 out of 5 stars

I'm having problems with the wrong item being sent. I can't get a response with live chat, I can't reach them by phone. I've sent several emails but always get the same reply 'Sorry we have to look... See more

Rated 1 out of 5 stars

Send me two cartridges that did not work with my printer. I noticed each had 'Use before 09/2025' printed on the side even though I ordered them on 5th September 2025. Despite this I had to... See more

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1.2

Bad

TrustScore 1 out of 5

69 reviews

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1.2

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(69)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Not trustworth

Taken my money, and I have never received the ink cartridge ordered in September, despite several emails and phone messages left. They dont answer the fone.
Do not order from them.

November 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Printer inks

Printer inks

We had the worst experience with this company. NOT trustworthy
1. they send an incorrect toner that does Not work with our printer despite saying its compatible
2. When we email. They keep asking us to send photos then numbers then follow tutorials... so they gave us massive work instead of support
3. NOTHING works, they IGNORE our email to collect the product &Refund us
4. They vanish for a month then respond to us by repeating the initial requests to send photos etc etc .... NOT bothering to check the trail... wasting our time further

We Are NOW stuck with a wrong product Wasted almost £200 and lots of time with NO fruitful outcome!!

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered printer ink cartridges in July…

Ordered printer ink cartridges in July this year and despite numerous unanswered e-mails+a letter to their registered address in Scotland didn’t receive any response.Appauling customer service and totally unresponsive.Having taken my payment I would not recommend to anyone to think again when ordering from this outfit.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful customer service

Send me two cartridges that did not work with my printer. I noticed each had 'Use before 09/2025' printed on the side even though I ordered them on 5th September 2025.

Despite this I had to go through sending lots of picture and doing printer tests. When I raised the issued of the Use By date the agent said "cartridges don't have an expiry date. And I can assure you that this is not the expiration date. these are manufactured by third part and they usually print unnecessary stuff on it"

You couldn't make it up.

Waiting to hear back on how this is going to be progressed

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

I'm having problems with the wrong item…

I'm having problems with the wrong item being sent. I can't get a response with live chat, I can't reach them by phone.
I've sent several emails but always get the same reply 'Sorry we have to look into this our procurement department again we will update you on the matter as we chase this up.'
dpd did come yesterday while I was out to say that they had come to collect a parcel, I do not know anything about this so maybe sent by printer inks, who knows!!

October 2, 2025
Unprompted review
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Rated 1 out of 5 stars

I placed my order on the 6th Feb

I placed my order on the 6th Feb. I had an email confirming my order then another saying my order had been delivered. My order was never received and have sent 1 email via the website and 4 to their email address asking for this to be sorted. I would like to know where others have managed to find a phone number to call this company as I haven't been able to find one. Almost 3 weeks later I have not received my order or had a reply

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

Replacement toner cartridge…

Bought a replacement toner cartridge for a laser printer. It stopped working after a couple of months. I sent an email to Printerinks. Stefan wrote back with some trouble shooting advice but as this did not help, I received a replacement within 5 days. Thanks Stefan for a very prompt and efficient service.I shall definitely buy from you again.

January 25, 2022
Unprompted review
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Rated 4 out of 5 stars

Placing order was easy and prices very …

Placing order was easy and prices very competitive. The only difficulty I experienced was with order confirmation was not received. A call to Printerink was met with courtesy and efficiency, and order was confirmed . Order was received as expected.

January 21, 2018
Unprompted review
Rated 5 out of 5 stars

I love the printer ink refill

I love the printer ink refill. I purchased the colored pack and couldnt be happier. Purchasing printer ink is expensive and the refil pack is very economical.

Thanks Printerink you're awesome!!

January 19, 2018
Unprompted review
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Rated 5 out of 5 stars

opened shipping package with my color …

opened shipping package with my color and black cartridges and found them professionially sealed in plastic and in holders protecting from damage, instructions and eraser to properly prepare cartrides before putting in printer. I toook out my present cartridges and inserted printerink.com replacement cartridges and my HP printer recognized the remanufactured ones and worked excellent. I was told by sales person that if I had isssues, they stand behind their product. I am pleased to say at least initially the cartridges worked flawlessly being remanufactured Hp cartridges. I will be ordering more cartridges. Great job to printerink .com

November 15, 2017
Unprompted review
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Rated 2 out of 5 stars

The product shipped was not what I ordered.

The response to my order was prompt and a package arrived quickly. However, what I received was not what I ordered. It took several calls to reach someone who said he would remedy the situation. Then he insisted that I send him a picture of what was delivered. This was an imposition for me as I do not own an iphone or know how to send a picture on an email. My daughter made a special trip to help me. (another imposition.) All I needed was a return authorization. I have purchased from Printer ink several times and all was well. I hope this was an aberation.

September 9, 2017
Unprompted review
Rated 1 out of 5 stars

It was understanding that 2-5 days for …

It was understanding that 2-5 days for my very important project) The weekend should not have been part of the of the 2-5 days days because I called it in early MONDAY. So at the latest it should have been here was FRIDAY I would have ordered the overnight (2 days) If I thought it would not have been here by Friday

August 17, 2017
Unprompted review
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Reply from Printerink

Dear Michael,

Apologies for the inconvenience caused. I did look up your order, and see that you ordered on Monday Aug 7th via economy shipping ($2.95 S&H), which is a 2-5 business day delivery service. All shipping carriers count delivery starting the following day, for example "1 day service" means 1 day after the order is placed. "2 day service" means 2 days after order is placed, etc. Your order was delivered before the 5th business day (and on the 5th consecutive day) as it was delivered Saturday Aug 12:
https://wwwapps.ups.com/WebTracking/processInputRequest?tracknum=92748926997907583001030088

I am sorry that the shipping transit time was not clear and that it resulted in the inconvenience to your business or home. We will look into whether we can further clarify the shipping transit times. Please reach out to us via email or phone so we can offer you free shipping on your next order as a courtesy.

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