Printsome 

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See what reviewers are saying

Rated 1 out of 5 stars

Buyer beware. Supplier here who never got paid. I know of one other in our position. Shipping/logistics company - Ed Adorno, CEO / owner, dodged our calls and laughed - literally! - at our request f... See more

Rated 5 out of 5 stars

So fast and helpful. Incredibly reliable! Thank you so much for helping us get our T-shirts made up last minute. They were beautiful quality, competitively priced (cheaper than most places we looked)... See more

Rated 5 out of 5 stars

Had a batch of t-shirts printed up for a small conference, at fairly short notice - the process was very simple, with friendly and efficient support throughout, very speedy responses to all queries. S... See more

Rated 5 out of 5 stars

I reached out to Printsome for t-shirts and hoodies for my event in London and received a response incredibly quickly. They provided clear guidance on pricing and printing options. While their quote w... See more

Company details

  1. Printed Clothing Store
  2. Digital Printing Service
  3. Promotional Item Store

About Printsome

Information provided by various external sources

We're a fresh & vibrant apparel printing agency here to make things easy for you: the customer. Our team of experts in t-shirt printing make sure you get the best customer service and experience possible when it comes to custom printing. For embroidered polo shirts, personalised printed t-shirts for events and more, just get in touch!

Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Heros!!

We had a crisis and were let down by a company for yellow tshirts for an event. Andy Pitt is a hero!!! with only 2 working days (this was a Friday) to go he managed to get the tshirts to us for the day before the event. To top it all the card machines had gone down that day too. it wasn't looking good. But Andy swooped in. I cannot express how impressed we were on the communcation, speed and quality of the product. All the children and adults looked the part..... Thank you Andy so much for your support and cheerfuness that kept me sane. Mandy

July 24, 2018
Unprompted review
Rated 5 out of 5 stars

So fast and helpful!

So fast and helpful. Incredibly reliable! Thank you so much for helping us get our T-shirts made up last minute. They were beautiful quality, competitively priced (cheaper than most places we looked) and so efficient with delivery. Thanks again!

July 23, 2018
Unprompted review
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Rated 5 out of 5 stars

Would recommend them to anyone!

Great service, fantastic product and Phil is great - always gets everything done on time for us (even if we dont give much notice) and goes above and beyond at every stage. Thank you guys!!

July 16, 2018
Unprompted review
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Rated 5 out of 5 stars

Great Company

Great company, and will definitely be ordering from them again. Our T-Shirt supplier for a fun run fell through at the last minute. PrintSome saved the day - they stepped in & were able to organise & print over 330 T-Shirts with a 2 day turnaround. The printers were London based, so delivery was immediate. The sales staff were very professional & the design team matched the colours of the T-Shirts perfectly.

June 14, 2018
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Printsome, fast efficient service. Even when I messed up and gave the wring address Phil still managed to get my order to me on time.
Phil had excellent customer service and will definitely use them again!

June 13, 2018
Unprompted review
Rated 5 out of 5 stars

Not let down!

I completely forgot to order T-shirts for our Beer Festival and I randomly picked a company from the internet (scary, I know!) The Printsome team were amazing. I phoned on Monday and they delivered beautiful and professional looking shirts by Thursday. Thank you for your great service. We will need more shirts in September :-)

June 7, 2018
Unprompted review
Rated 5 out of 5 stars

Unbelievable quality and service

We first used Printsome about the 5 months ago for new company t-shirts. Since then we have put in about 4 orders, totalling about 1000 t-shirts, and have never been let down.

There have been times where we have needed the impossible, and they have delivered exceptionally.

We have a very high standard when it comes to our branded material, and Printsome's work is top notch.

Absolutely phenomenal service, wouldn't go anywhere else.

Massive shout out to Phil, who has never let me down.

June 6, 2018
Unprompted review
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Rated 5 out of 5 stars

Luke thank you for putting together…

Luke thank you for putting together this last minute order for our event. You guys were awsome to deal with from customer care to delivering on time. This truly was a no hassle shopping!

Regards,
Kirtsen from USA

June 6, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service and products – no reservations, I would recommend this company to anyone.

June 6, 2018
Unprompted review
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Rated 5 out of 5 stars

When it comes to deliver a great…

When it comes to deliver a great service with an extremely short deadline schedule you must have a company such Printsome that can handle your demand. Their service was precise and fast on get what I was needing. I wont think twice to request their services on a next time. Extremely recommended indeed!

June 4, 2018
Unprompted review
Rated 1 out of 5 stars

Instructed 6 times where to place a logo and they still mess it up.

Why trust a company that can't even position a logo correctly on the chest of a teeshirt?

We are a small business and we decided to have garments produced for merchandise and to give away to our guests/customers. After looking at a few options we decided to go with Printsome. We had looked at their reviews and they seemed good.

Initially, we sent them our design for a very simple teeshirt and sweatshirt. Along with the design we sent very clear specific instructions about the placement of the logos. We did not just do this once, over the course of design process, about 30 times, we instructed their designer 6 times where to place the logo. 6 times! We informed them at the very beginning of the process in writing and in the design layout that we produced. We even wrote it twice in large bold writing.

Basically, we instructed them to place the logo at 115mm from the neckline to the central axis of our logo. 6 times! Instead, they have placed the logo at 155mm from the neckline or 115mm to the top of the logo. Whats the big deal? Well, how Printsome placed the logo results in a logo that is closer to to the stomach than the chest. It means we have over a €1000 worth of garments that we can't sell or give away as they look so bad. The image of our brand/company is very important to us and this is something that we can't compromise on.

After we pointed out the issue to Printsome they weren't very helpful and their response was that it was our fault. (after instructiing them 6 times, it was our fault!) As we had approved their draft layout with the measurement of 115mm we assumed that this was to the centre of the logo but no, according to Printsome it was to the top of the logo. Which to be fair was far from clear and if we had thought for a second that it was to the top of the logo we would have never approved it. Why would we?! Given that we had spent a lot of effort instructing them where to place the logo... over 6 times! We never assumed that they could actually be so incompetent.

Eventually, Printsome offered to cover the cost of reprinting the teeshirts but we would have to foot the bill for the "expensive" sweatshirts. An offer we refused on principle and as we're a small company we simply can't afford to pay twice for sweatshirts that should have been printed correctly the first time around.

We feel that we have been treated incredibly poorly by a company that really should admit to their incompetence. If you've been instructed 6 times where to place a logo and you still mess it up would you not feel responsible? Given that this is something that they do for a business would it not be reasonable to assume that this could be done correctly? Sadly for us this was beyond them and we'd urge anyone reading this review to select another company for their printing needs.

Cormac @ Cycle Sierra Nevada

May 31, 2018
Unprompted review
Printsome logo

Reply from Printsome

Hello Cormac, we apologise your order didn't come out as well as you expected. We've received your complain and it's been reviewed by our managers. Please have in mind it usually takes 48-72h for a resolution. Thank you, Paula :)

----------edit on June 1st -----------
Hi Cormac,

My name is Ed Adorno and I am the CEO and Founder of Printsome.com. As you can see by the many excellent reviews on this platform we have a super high focus on the customer service and overall finished product. Because of this we have very few complaints throughout the year, and when one comes up I personally look into it to make sure that we can do everything possible to rectify the situation.

One part of our process is creating a full visual sample with all of the details and characteristics of the order such as garment type, print colour, printing technique and print position. This visual sample is sent to the customer and no production commences until it is approved by the customer. The main reason is to make sure that we have the same understanding as our customer of what the end result will be. This is important because with custom printing there are many moving parts and we want to make sure everything is done according to the customers specifications. With that said, in your particular case everything was produced exactly as per the visual sample approved by yourself. This after four visual sample revisions requested by yourself as well.

However, even though this is the case, we offered a fair resolution which incurred costs on our end because our goal is for our customers to be happy. It is unfortunate that the fair resolution provided is not to your expectations. If you wish to discuss further you can always contact me directly.

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