Everything went wrong
Everything went wrong after hiring the broker. They did not explain that they were the broker and hired out to other companies (the actual moving company and insurance company name were not shared). I was misled as to who I would be communicating with, my scheduled move was delayed without communication or when I would reach someone I was give consistently conflicting information from the last person. My items arrived over 30 days late and were held and threatened to be left at a warehouse if I did not give them $400 in cash on the spot. The broker just said I should try to get the money from a family member or friend. I had broken items and the insurance company they used does not communicate. This was a terrible experience. They used Loadrans LLC and CSI moving claims/CSI pros. Do not use any of those companies. I could go on but do not wish to relive this experience in full. Just go with someone else.








