Prisna Reviews 

8
TrustScore 3.5 out of 5

3.5

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Company details

  1. Construction & Manufacturing

Information provided by various external sources

Prisna Ltd is a Hong Kong tech company dedicated to provide topnotch translation solutions.


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3.5

Average

TrustScore 3.5 out of 5

8 reviews

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3.5

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(8)

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Rated 5 out of 5 stars

Great plugin and support

Translation plugin is easy to use and lots of settings to customize. It integrates perfectly into my website. Customer service is great; they quickly resolved my issue and followed up to ensure everything worked. Highly recommend for reliable translations and top support!

July 20, 2025
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Rated 1 out of 5 stars

This plugin turned out to be a massive waste of money and time

This plugin turned out to be a massive waste of time, money, and energy.

Here are just a few of the many issues I experienced:

- You constantly need to buy translation credits - You constantly need to buy translation credits - the plugin connects to DeepL or Google Translate via API, but the translations are not stored if not manually saved. Once the quota runs out, the plugin stops translating.

- The Replace feature is extremely limited - if you try to add too many terms to be automatically replaced across the site, your website slows down dramatically or crashes.

- On-site editing is painfully slow - you have to translate sentence by sentence directly from the frontend, and there’s no global string replacement unless the exact same HTML tag is used. For example, if a product name is wrapped in "p" and you translate it, it won’t apply if the same name appears later in "h1". You’ll have to translate it again manually.

- No support for AJAX-based filters - if users filter products on a shop or category page, the language switches back to English until the page is manually refreshed. Completely breaks the multilingual experience.

- Pages must be visited before being translated - the plugin needs to cache every single page before you can start translating it. This is incredibly time-consuming and inefficient for large shops.

- Translated URLs are not reusable or modular - you have to manually translate each URL segment every time. Woocommerce product categories has to be translated in full for every subcategory. You can’t save the base and reuse it for similar pages. Same story for breadcrumbs.

- Sometimes refreshing the page breaks the layout - we experienced several cases where translated pages failed to render properly after refreshing.

- Support is arrogant and dismissive - they blamed my site setup (a standard WooCommerce with AJAX filtering), and when I reported continued problems, they refused a refund despite their own policy stating refunds would be issued if problems couldn't be resolved.

In short: this plugin might look flexible on paper, but it’s full of limitations and does not scale well for real-world ecommerce use. If you run a WooCommerce store or care about performance and translation accuracy, stay away.

May 26, 2025
Unprompted review
Rated 1 out of 5 stars

They don't respect their refund policy

I paid 45 USD to get the plugin. The translations are of very poor quality and now their customer service advises me to update each block by updating the html but it is impossible to do that with Blue Host Web Builder for Wordpress.

As a result I have asked for a refund but they refuse to give me a refund, I had to issue a dispute with my bank to get my money back.

Dishonest company that has a bad product and does not comply with their 30 days refund policy. Also they don't speak good English I think they are not US based and it is challenging to talk to them. This is the worst when you have to talk with the customer of a translating company that does not have a good command of the English Language.

Finally, my bank accepted the charge back and got me my money back.

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product. Its sleek and easy to deploy. The live on page customisable editing of translations is without doubt an awsome feature. I highly recommend this product it is exceptional value.

March 24, 2022
Unprompted review
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Rated 5 out of 5 stars

Amazing support and functionality

I marvel at the devotion of the support and all the features of Prisna Translate. Team has thought out every needy function and integrated it into the plugin.

In addition, they care about their customers by providing outstanding support, quickly and accurately without oddities.

Should you have a complete translation is accurate and at a low price with all the features needed to have your page translated quickly and into several languages so you need not look further. This is absolutely the plugin is most feature rich and innovative sharply.

Best regards, Peter Larsson

January 11, 2017
Unprompted review

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