Banner for PRISTINE FITS

PRISTINE FITS Reviews 282

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the fast and efficient delivery of products. Many consumers are impressed with the quality and authenticity of the items received, often noting that they found desired products here when unavailable elsewhere. The overall shopping experience is frequently described as hassle-free and positive. However, some customers also noted issues with delivery, reporting that their orders were either significantly delayed or never received, despite tracking indicating delivery. A few other people also felt that communication was poor when issues arose, with some experiencing unhelpful responses or a lack of follow-up from customer service.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight that items are... See more

Order

Customers generally express satisfaction with their ordering experience. Many reviewers highlight the ease of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They had the correct design, style and size in stock and they were delivered fast what more could you want when ordering trainers, particularly for my teenage son were other online service never have... See more

Company replied

Rated 5 out of 5 stars

Was worried about buying as you get alot of fake websites, couldn't find my partners trainers anywhere due to being out of stock, ordered around 10am yesterday and they was delivered today 2pm! really... See more

Company replied

Rated 5 out of 5 stars

I just wanted to say a massive thanks to this company for their excellent service. I had bought some trainers for my son from another retailer but they hadn't arrived in time for his holiday after bei... See more

Rated 5 out of 5 stars

Would 100% recommend ordering from Pristine Fits. Shoes arrived quickly and look great. Fit is good and really comfortable. Customer service was excellent too — they kept checking in with updates whic... See more

Company replied


Company details

  1. Sportswear Store
  2. Activewear Store
  3. Clothing Store
  4. Men's Clothing Store
  5. Shoe Store

Written by the company

Founded in 2023, Pristine Fits is a leading supplier of Luxury Sportswear based in the United Kingdom. With over 15,000 happy customers, we’re dedicated to delivering exceptional customer service every step of the way, while offering the highest quality products at unbeatable prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered on a Friday night and delivered…

Ordered on a Friday night and delivered on the Monday, shoes are first class too 😎

September 27, 2025
PRISTINE FITS logo

Reply from PRISTINE FITS

Thank you for your kind words! We’re thrilled to hear your order arrived so quickly and that you’re enjoying the shoes. We truly appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

5* service

5* service!
Wow thank you very much.
From ordering to having the product delivered was literally 24 hours.
Shoes are absolutely incredible. Highly recommend!
First time shopping with these & I’ll 100% be ordering again.

September 23, 2025
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Thanks a lot for your amazing review. We’re so glad the delivery was super quick and that you’re loving the shoes. Can’t wait to have you shop with us again.

Rated 5 out of 5 stars

Great sellers

Great sellers! Received my order within the stated time frame given & also answered questions I had via Instagram same day.
Would recommend buying from these guys!

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Took double the amount of time to…

Took double the amount of time to arrive and then was told that one of items was out of stock first and last time buying here

September 9, 2025
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Hassan,

Thank you for your honest feedback and for giving us the opportunity to resolve this issue. We sincerely apologize for the delay in your order and for the inconvenience caused by the out-of-stock item. At Pristinefits, we strive to deliver the best possible service, and unfortunately, we fell short this time.

We’re glad we could promptly process your refund, and we appreciate your understanding and communication throughout the process. Your feedback helps us improve, and we are taking steps to ensure this doesn’t happen again.

Thank you for giving us a chance to make things right. If you need any further assistance, please don’t hesitate to reach out.

Best regards,
Team Pristinefits

Rated 1 out of 5 stars

Pending Refund (2 Months) AVOID!

⭐ 1 Star – Avoid PristineFits UK at all costs

I ordered what was advertised as men’s shoes from PristineFits UK, only to receive a pair of women’s shoes. Nowhere in the listing did it state they were women’s, and when I contacted the company, their response was that “men usually order women’s shoes in bigger sizes to fit.” I’ve never heard anything so ridiculous.
I reached out over two months ago to arrange a return and refund. I sent the shoes back via tracked and signed next-day delivery (£14+ out of my own pocket) and have proof they were received. Despite numerous follow-up messages, I’m still waiting for my money back.
The company is a complete shambles — customer service is non-existent, communication is appalling, and they’ve essentially taken my money without delivering the product I ordered. In my opinion, this is nothing short of a scam.
Save yourself the headache and shop elsewhere.

July 24, 2025
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

We're sorry for the confusion. The product description clearly states that the trainers are for women, and we provide a size chart to assist with sizing. A full refund was issued on September 8th. However, the delay was due to you opening a dispute through PayPal instead of contacting us directly. We couldn't release the funds until the PayPal dispute was resolved. As soon as you informed us about the PayPal dispute, we processed the refund immediately.

Rated 5 out of 5 stars

I recently ordered from Pristine Fits…

I recently ordered from Pristine Fits and was really impressed. The item arrived quickly, well-packaged, and exactly as described. It’s clear the products are 100% authentic, and the quality is spot on.

Customer service was also great – very responsive and helpful with my questions. The whole process, from checkout to delivery, was smooth and reliable.

I’ll definitely be ordering again and would highly recommend Pristine Fits to anyone looking for premium sportswear at fair prices.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars!

Used Pristine Fits for the first time which always make me nervous… I ordered my son a size 9 which were too big for him, but I emailed them and they got back to me the same day. I then ordered him a size 8.5 that came just a few days later and fit him perfect. I got refunded for what I sent back in just a few days later. Excellent customer service and his trainers are perfect! Will definitely use again… thank you!

August 10, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look