Stay away from Global Connect
Suddenly one day, road workers show up and start digging up our sidewalk. They are a contractor hired by Global Connect. Global Connect already has an underground fiber connection in the street that they want to expand. No resident on the street was informed about this excavation work. These road workers accidentally cut through my fiber connection, leaving me without internet. They apologize, but defend themselves by saying they did not have accurate drawings of the cables’ locations underground (the same explanation I received last autumn when they pushed a new fiber cable into the house because they couldn’t repair the old one). Now more than four days have passed and the cable still hasn’t been fixed. Global Connect says the case has been escalated and that an emergency team is supposedly working on it. However, Global Connect says the responsibility lies with their subcontractor, Transtema, since they are in charge of repairing the fiber connection. I cannot recommend that Global Connect expand your fiber network. Find another provider to install your fiber underground - one that does not work with Transtema.