they were thorough, some companies refused me, but this one seemed to have real Dr.s asking me extra questions to make sure I was able to have the medication. I feel I can ask anything, responses are... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Very good. I have some prescription items, and the practitioner was both thorough and knowledgeable- but, equally important, also very 'human'. I appreciated that there's a dedicated person, an... See more
Company replied
My order “disappeared “ from my elected pick up point… (a large chain of shops in shops!!) Not Privatedoc fault!! After calling and speaking to a real person (not always possible these days) Natalie... See more
Company replied
As an older patient with some health issues, it was important for me to feel safe with weight loss treatment. I am so glad I chose Privatedoc as they are always prompt to answer any medical or other... See more
Company replied
Company details
- Pharmacy
- Women's Health Clinic
- Online Pharmacy
- Online Prescription Medication Vendor
- Vitamin and Supplements Store
- Weight Loss Service
Written by the company
PrivateDoc is an Online Digital Health Clinic providing safe and secure online doctor consultations for several different conditions including weight loss injections, men's health, allergies, contraception, hair loss, skincare and more. Let us look after your health from the comfort of your own home. We are here to guide you through your treatment journey and get you the right medication to improve your health. We'd love for you to join our thousands of happy customers, with our simple online process and fast delivery. We pride ourselves on going the extra mile for our customers, with a variety of support packages designed to work for you; it's what we do best. Our doctors are UK GMC registered and all of the genuine medication prescribed is dispensed from a UK Pharmacy. PrivateDoc is regulated in the UK by the Care Quality Commission.
About PrivateDoc
Written by the company
- Leading Online Clinic
- Our branded and generic medications are sourced and dispensed by a registered UK pharmacy. PrivateDoc Limited is regulated by the Care Quality Commission (CQC), and our service meets all national CQC standards.
Contact info
Unit 7, Wharfside House, IP14 1RD, Stowmarket, United Kingdom
- 0333 358 0200
- care@privatedoc.com
- privatedoc.com
4.8
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Medication delivered within the hour…
Medication delivered within the hour timeline they give you. Always available for any help you need and importantly they ask you questions if they are not sure you are on correct dose, etc
March 26, 2026
Reply from PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review Carol
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Such a quick service
Such a quick service. Will use regularly in the future from now on.
March 25, 2026
Reply from PrivateDoc
Thank you Deborah for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Excellent customer service and suppprt…
Excellent customer service and suppprt fast response to any queries or questions
March 20, 2026
Reply from PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review June
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
The service was quick and easy to use
The service was quick and easy to use, and the company was quick and efficient at shipping out the product
March 19, 2026
Reply from PrivateDoc
Thank you for your review Ann
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
Post Bariatric Patient using GLP1
I contacted Private Doc for guidance on glp1 medication, I am not a usual patient having had gastric bypass 15 years ago and having a regain two years ago when my mobility became limited, the service I have received has been absolutely gold standard, I have received bespoke, patient centred care, they have worked with me to lose the regain and now more lately to formulate a maintenance plan to suit my health needs going forward. Whenever I have had a query I have received prompt guidance and advice, I cannot praise this company highly enough for the service they provide.
March 13, 2026
Unprompted review
Reply from PrivateDoc
Thank you so much for your lovely review!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Reply from PrivateDoc
Thank you Martina for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Thank you private doc ❤️
Love the before - during and after care this company gives you ! That , coupled along with the encouragement given is really inspiring! I’m going so well and it a combination ov effort from me , but also private doc ❤️ thank you 🙏🏻
March 10, 2026
Reply from PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review Joanne
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Get my medication in good time
Get my medication in good time.
Didn’t like that i had to take pictures of my body.
I’m okay with the scales showing.
I still don’t feel a 100^ good about my body and this cause a set back for me.
March 10, 2026
Reply from PrivateDoc
Thank you for your review
Kind regards
Min
Reply from PrivateDoc
Many thanks for the 5 Star rating review Lynne
Kind regards
Min
Reply from PrivateDoc
Many thanks for the 5 Star rating review Sharon
Kind regards
Min
Excellent experience no fuss
No fuss,Clear & understanding information.quick delivery.
February 25, 2026
Reply from PrivateDoc
Thank you for your 5* review Angela. We really appreciate the feedback.
Kind regards
Min
Privatedoc is the best they have helped…
Privatedoc is the best they have helped me in everyway
I have got to give these guys 5stars as they the best .big thanks from me
March 4, 2026
Reply from PrivateDoc
Thank you so much for your lovely review Mark!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Reply from PrivateDoc
Thank you Sandra for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Iv had help in application all through…
Iv had help in application all through thank you
March 6, 2026
Reply from PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review Irene. We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Reply from PrivateDoc
Many thanks for the 5 Star rating review Kevin
Kind regards
Min
Allways first class products and…
Allways first class products and service. Many thanks Colin from liverpool
March 3, 2026
Reply from PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review Colin
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Great service.
Great service and very responsive with communication if you have any questions or concerns. Thank you ☺️
February 27, 2026
Reply from PrivateDoc
Thank you so much for your lovely review Valerie!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
..........
February 24, 2026
Reply from PrivateDoc
Many thanks for the 5 Star rating Alison
Kind regards
Min
Subscription sorted
It took a while to sort out my medication with a subscription but now it is sorted I have peace of mind that I get it every month without having to arrange it. Well done
February 25, 2026
Reply from PrivateDoc
Thank you for your review Keith
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
A severe delay in the approval of the…
A severe delay in the approval of the treatment and the failure of the official to respond until the second day, which caused me to be late, and the shipping company did not deliver me to the address, and they said that it was an unjustified and unacceptable mistake. I do not have time for all this.
February 26, 2026
Reply from PrivateDoc
Dear Mona,
Thank you for taking the time to share your experience. I completely understand how frustrating it is when a delivery doesn't align with your schedule, especially when you are busy.
I have looked into the timeline of your consultation to understand what happened. I can see that your treatment was approved just over 24 hours after your initial request. While we always aim to process orders as quickly as possible, our first priority as a regulated healthcare provider is your safety.
In your case, our prescriber needed to review some additional information to ensure the medication was clinically safe and appropriate for you. Because we pride ourselves on safe prescribing, we will never rush a medical review at the expense of patient care.
Regarding the shipping, I can confirm from the courier's tracking that a delivery attempt was made to the address provided during your checkout. I am sorry for the inconvenience this has caused to your day.
We truly value your feedback and if we can be of any further assistance then please do not hesitate to contact us.
Kind regards,
The PrivateDoc Team
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