Private Medical Clinic Reviews 

222
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent, efficient, and easy service provided. Many commend the professional, understanding, and caring approach of the staff, including doctors and administrative teams, making interactions pleasant and reassuring. Reviewers frequently appreciate the exceptional customer service, noting prompt responses and the ability to secure appointments quickly, often within hours. However, some customers noted issues with booking clarity. Several mentioned hidden or unclear charges for prescriptions or services not transparent during booking. Others felt the service did not always meet expectations, citing perceived mis-selling of tests or appointments not providing expected medical solutions.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the quick, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers express satisfaction with customer service, highlighting helpful, understanding, and professional... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with many praising the ease and... See more

Response time

Users describe positive interactions with response times, with many securing telephone appointments quickly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more

Company replied

Rated 5 out of 5 stars

Oh was able to get an appointment in less than an hour with a qualified GP who gave instant, authoritative advice. In the preceding 2.5 hours I tried various private options but because it was 12.30 o... See more

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understand... See more

Company replied


Company details

  1. Medical Center
  2. Doctor
  3. General Practitioner
  4. Local Medical Service
  5. Surgical Center
  6. Walk-In Clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(222)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were absolutely fantastic

They were absolutely fantastic! The fact that they open on a Saturday is a huge help, the price was good. We went with 2 children who were nervous about having an injection, the dr really put them at ease, he was so relaxed, professional, personable and totally under stood what would calm the kids, it was a relaxed, calm and comfortable experience and we would not go anywhere else in the future

June 13, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Helen,

Thank you for such a wonderful review. We are delighted that the doctor helped your children feel calm and comfortable, and that our Saturday availability and service made a difference.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

I had a really good appointment with…

I had a really good appointment with Ellanor Finlayson. She was kind, professional, and very easy to talk to.

She listened properly, explained things clearly, and made me feel comfortable during the appointment. I really appreciated her help and support, and I would definitely recommend her.

June 9, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your thoughtful review. We are delighted to hear that Ella made you feel listened to, comfortable and well supported throughout your appointment.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

They were responsive

They were responsive, courteous and ultimately very helpful. There was a bit of a wait initially on the phone to reach someone, but nothing compared to the hold times in the US. The doctor was punctual, helpful and very professional. The cost was reasonable. I was experiencing considerable stress around the need to obtain a specific prescription and they made the process smooth. I would recommend them to travelers from abroad who find themselves in need of non emergent, yet necessary medical care.

June 12, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Lynne,

Thank you for your detailed review. We are pleased that our team could make a stressful situation easier and provide prompt, professional care. We also appreciate your feedback regarding the initial phone wait.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Efficient service

The doctor I spoke to was lovely, caring and was thorough. Ensuring he understood what my illness was and provided the correct treatment. The doctor understood the urgency of the illness and my worries. Was a swift efficient process and was seen before my appointment time. Thank you.

June 10, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Lauren,

Thank you for your kind review. We are pleased that the doctor made you feel listened to, supported and well cared for, and that we could see you promptly.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Really quick respond

Really quick respond, right treatment and advice has been given.

June 1, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Dennis,

Thank you for your kind review. We are pleased that you received a prompt response, appropriate treatment and helpful advice.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

same day vaccination

I had a same day vaccination
appointment in Birmingham clinic and the whole process was quick and efficient. The staff were friendly, professional, and made me feel comfortable throughout the visit. I was seen promptly, received clear information about the vaccine, and the appointment was completed without any issues. Overall, a very positive experience and I would recommend this service to others.

June 5, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your excellent review. We are pleased that your same-day vaccination appointment at our Birmingham clinic was efficient, informative and comfortable throughout.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I honestly couldn't be happier with the service I received. After weeks of going back and forth with my GP and getting nowhere, I decided to try a private consultation.

The whole process was quick, easy, and stress-free. The doctor was professional, helpful, and understood exactly what I needed. It saved me so much time and frustration.

For me, it was absolutely worth it. I wouldn't hesitate to recommend this service to anyone who needs prompt medical advice and treatment. An excellent experience from start to finish.

June 2, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Dalida,

Thank you for your wonderful review. We are delighted that the consultation was quick, straightforward and helpful, and that the doctor could provide the prompt support and treatment you needed.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

So efficient

So efficient, easy to book, lovely doctor!

June 1, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Maddie,

Thank you for your kind review. We are pleased that booking was easy and that you had such a positive experience with the doctor.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Dr Dattani provided an excellent…

Dr Dattani provided an excellent service. A thorough practitioner giving first-rate care. Would strongly recommend!

June 1, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Joel,

Thank you for your excellent review. We are delighted that Dr Dattani provided such thorough, first-rate care.

Kind regards,
Melissa - Clinic Coordinator

Rated 3 out of 5 stars

Booking was easy and friendly

Booking was easy and friendly. The clinician was helpful and informative.
However in the middle of my appointment there was a knock on the door and the male receptionist opened it just as I was being injected!

May 30, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Mimi,

We are very sorry to hear this happened during your appointment. Your privacy, dignity and comfort are extremely important to us, and we understand why this would have been upsetting.

Please contact me directly at so I can review this with you and arrange a call.

Kind regards,
Practice Manager

Rated 1 out of 5 stars

Doctor is a no show

Had to drive 35 mins yo make this appointment. I received a text while I was driving at 9:35 (appointment was 10am) yo say my appointment was cancelled due to no doctors. I can’t believe how unprofessional this is. I paid to park my car also 😡

May 30, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Siobhan,

We are very sorry for the short-notice cancellation and the inconvenience caused, particularly after you had already travelled and paid for parking. On rare occasions, unforeseen clinical emergencies can arise which affect doctor availability; however, we understand this does not lessen the frustration caused.

Please contact our Practice Manager directly so she can review this with you and arrange a call.

Kind regards,
Melissa - Clinic Co-ordinator

Rated 5 out of 5 stars

Great staff, very welcoming

Great staff, very kind and welcoming, overall great experience, would definitely recommend, and would come back again

May 30, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Faith,

Thank you for your lovely review. We are pleased to hear that you found our team kind and welcoming, and that you had such a positive experience.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Amazing staff

Amazing staff, so welcoming and friendly, would 100% recommend!!

May 30, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Grace,

Thank you for your lovely review. We are delighted that you found our team so welcoming and friendly.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Prompt response

My experience was great as I got my appointment booked for less than 24hours and they were smart in action. I rate them 100%

May 22, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Funmi,

Thank you for your excellent review. We are pleased that we could arrange your appointment quickly and provide an efficient service.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Really quality care & fast service .

Really quality care & fast service .

May 17, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Shawn,

Thank you for your kind review. We are pleased that you received quality care and prompt service.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

What a fantastic experience

What a fantastic experience ! Dr Jorge was so helpful, professional and really listened to me. I picked up my medication for my chest infection this morning and have already started to feel better than I did yesterday. I will use this service rather than seeing my local doctor. Absolutely fantastic, fast and the best service thank you !

May 27, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Caroline,

Thank you for your wonderful review. We are delighted that our doctor made you feel listened to and well supported, and that you received prompt, effective care.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Professional

Knowledgeable, professional clinician.

May 26, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Carol,

Thank you for your lovely review. We’re delighted to know that your experience was a positive one and that everything met your expectations. Feedback like this is always encouraging for our team.

Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Great experience… easy to use cannot…

Great experience… easy to use cannot fault it

May 25, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Ben,

We really appreciate you taking the time to share your experience. It’s great to hear that you felt well supported during your visit, and we’re pleased we could provide the level of care we aim for.

Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Prompt call back

Prompt call back
Doctor very knowledgable
Diagnosis correct
Medicine e-mailed through in a couple of hours

May 19, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Kevin,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a good experience and felt well looked after throughout your visit.

Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Super grateful, perfect service

Super grateful, literally what you want when you’re paying money for this.
Very quick telephone appointment availability (less than half an hour from booking), Dr Khela was very kind, respectful and reassuring. I received a detailed and written follow up, and a free follow up call. The doctor was understanding and not dismissive of my questions and concerns as my NHS GP would be. It costs money, but you get a great run for your money here and totally recommend this place, because when you’re unwell you need to be taken care of.

May 22, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear patient,

Thank you so much for your kind feedback. We’re really pleased to hear that you had a positive experience with us. It’s always important to us that patients feel comfortable and well looked after, so your comments are genuinely appreciated.

Naima Khan – Clinical Coordinator

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