Private Medical Clinic Reviews 

232
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and thoroughness, making interactions reassuring and supportive. Many people highlight the exceptional service and quick response times, often securing appointments rapidly and receiving prompt advice or prescriptions. The administrative team is also frequently commended for their efficiency and helpfulness, contributing to a smooth overall process. However, some customers also noted concerns regarding the booking process, mentioning unexpected additional charges that were not clearly communicated. A few other people also felt that the service did not always meet their specific needs, sometimes involving consultations with clinicians instead of GPs, or being offered tests they considered unnecessary.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed, professionalism, and ease of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and caring... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found the booking process... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more

Company replied

Rated 5 out of 5 stars

Started by booking a video consultation, which I managed to get within half an hour at 7:30pm on a Sunday ! They then booked me in for an in-person appointment the next day where the doctor was amazin... See more

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understand... See more

Company replied


Company details

  1. Medical Center
  2. Doctor
  3. General Practitioner
  4. Local Medical Service
  5. Surgical Center
  6. Walk-In Clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

232 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(232)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Dr Khela sorted…

Excellent service from Dr Khela sorted out a prescription
for my upper respiratory problem quickly and efficiently.

April 14, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

We appreciate your kind review and are pleased we could help.

Rated 5 out of 5 stars

Responsive and good follow up

Responsive and good follow up

April 4, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your feedback — we really appreciate it and are glad you had a positive experience with us.

Rated 5 out of 5 stars

Amazing service

Amazing service. Dr Dattani listened and understood my needs. He was very kind and easy to talk to. Thank You!

April 10, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your lovely feedback. We’re delighted to hear you felt well cared for during your visit with Dr. Dattani. Our clinical team always strives to provide safe, professional, and compassionate care, and it’s great to know this was reflected in your experience

Rated 5 out of 5 stars

Excellent experience

Got seen within 2 hours, professional health service

March 31, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your feedback — we truly appreciate your support and are glad you had a positive experience with us.

Rated 5 out of 5 stars

Compared to the nhs behaviour iv…

Compared to the nhs behaviour iv experienced.. the difference is night and day.
Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years by your local gp's,/nhs regimes, computer programs, etc that are clearly designed for grabing tax payers money as the priority.. over prioritising citizens health, (who pay for it.. talk about irony..)

March 9, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Tom,
Thank you for your feedback. We’re pleased to hear that you had a positive experience with our service. Our focus is always on providing accessible, professional, and patient-centred private GP care with clear advice and support tailored to individual needs.

We appreciate you taking the time to share your experience.

Kind regards,
Merima - Practice Manager

Rated 1 out of 5 stars

Were busy so ring back and thankyou for…

Were busy so ring back and thankyou for your understanding!!

This is definitely NOT what I want to heat when I ring a private health provider in a time of stress. Why can't you upgrade your systems to a customer focused business rather than a non customer focused business ! Useless

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I recently visited the private medical…

I recently visited the private medical clinic and had a positive experience. The doctor was attentive, listened carefully to my concerns, and explained the treatment options clearly. I felt reassured and well cared for during the consultation.

Booking the appointment was fairly straightforward, although I did not have an issue with availability. On the day, the reception staff were polite and helpful, and the practice itself was clean and well maintained.

Overall would recommend - thank you for the service!

March 31, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Aaron,
Thank you for your kind feedback. We’re pleased to hear that you felt listened to, well informed, and reassured during your consultation. Providing attentive, patient-centred care, clear treatment guidance, and a clean, welcoming environment is central to our private GP clinic. We truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this clinic from start to finish. The staff were professional, welcoming, and made me feel completely at ease throughout the process. Everything was explained clearly, and the level of care and attention to detail was excellent.

The environment was clean, well-organised, and very reassuring, which made a big difference. I really appreciated how efficient and smooth everything was, without feeling rushed at any point.

April 3, 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Evelina,
Thank you for your thoughtful feedback. We’re delighted to hear that you had a great experience and felt at ease throughout your visit. Providing professional, welcoming care with clear communication and attention to detail in a clean, well-organised environment is central to our private GP clinic. We truly appreciate your kind words.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Private GP consultation

Great service from start to finish. The team was professional, efficient, and made me feel completely at ease throughout the process. Everything was explained clearly, appointments were well organised, and the overall experience was smooth and reassuring. Would definitely recommend to anyone looking for reliable medical care.

April 2, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your kind feedback.
We’re delighted to hear that you had a smooth and reassuring experience from start to finish. Providing professional, efficient, and well-organised private GP care with clear communication is central to our clinic, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 1 out of 5 stars

Absolutely uprofessional and immoral.

Absolutely uprofessional and immoral.

April 2, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Anya,

We’re sorry to read your comment. As a medical clinic, we have a duty to prescribe safely and in line with clinical guidelines and our prescribing policy. This means we are sometimes unable to issue medications if they are not clinically appropriate or considered safe.

We appreciate that this can be frustrating, however our priority is always patient safety and responsible medical practice. If you would like to discuss your consultation further, please feel free to contact us directly.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Went for my son’s travel vaccinations.

Went for my son’s travel vaccinations.
Straightforward booking process, quick access, very professional and friendly staff.
Highly recommended

March 31, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Pravin,
Thank you for your kind feedback. We’re pleased to hear that you found the booking process straightforward and your son’s travel vaccinations were delivered in a professional and friendly manner. Providing efficient access and high-quality travel health services is a key part of our private GP clinic, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 1 out of 5 stars

The pricing is not clear

The pricing is not clear. I left feeling swindled. I was given a prescription and was told I would need to pay “£5-£10” at the pharmacy. I had to pay 10-20x the amount at the pharmacy.

March 28, 2026
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Reply from Private Medical Clinic

Dear Zanele,

Thank you for your feedback. We’re sorry to hear that you were disappointed with the cost of your medication. Unfortunately, pharmacy pricing is set independently and is outside of our control, so we are unable to govern or guarantee the fees charged once a prescription is issued.

We always aim to provide general guidance where possible, and we appreciate your feedback. Please feel free to contact us directly if you would like to discuss this further.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Travel jabs here… I’ve been a couple of…

Travel jabs here… I’ve been a couple of times now. A very professional and efficient welcome awaits you. Modern and clean. Relaxing atmosphere. Really helpful, friendly and you leave feeling cared about. Highly recommend.

March 27, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Kay,
Thank you for your wonderful feedback. We’re delighted to hear that you’ve had consistently positive experiences with your travel vaccinations and found our clinic professional, efficient, and welcoming. Providing high-quality travel health services in a clean, modern, and supportive environment is central to our private GP clinic, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Brilliant service from first contact to…

Brilliant service from first contact to consultation the process was quick efficient and easy to access got what was required from the gp and happy with the service

March 27, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Samantha,
Thank you for your kind feedback. We’re delighted to hear that you found the process quick, efficient, and easy to access, and that you received the care you needed. Providing seamless, high-quality private GP services from first contact through to consultation is central to our clinic.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Great experience and lots of advice…

Great experience and lots of advice given.
Many thanks
Sally oneill

March 24, 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Sally,
Thank you for your kind feedback. We’re pleased to hear that you had a great experience and found the advice helpful. Providing clear, professional guidance and high-quality private GP care is central to our service.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Great experience when I was desperate!

After desperately searching for a doctor for my son over the weekend and being pushed from pillar to post, and told to go to A&E for some simple antibiotics, I reached out to private medical clinic. Within 20 minutes I had an appointment, the Dr was great and listened and asked the right questions. She then prescribed antibiotics which came to me through text. Cost me £88 overall including the pharmacy cost, but absolutely worth it for keeping a very distressed disabled child out of A&E.

March 21, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Kaira,
Thank you for sharing your experience. We’re pleased to hear that we were able to arrange a prompt appointment and support you and your son during a stressful situation. Providing timely access to care, thorough assessments, and efficient prescriptions—particularly to help avoid unnecessary A&E visits—is a key part of our private GP service. We truly appreciate your trust in our clinic.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

efficient service

efficient service, super convenient, i’d recommend!

March 20, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Isabelle,
Thank you for your kind feedback. We’re pleased to hear that you found our service efficient and convenient. Providing accessible, high-quality private GP care is central to our clinic, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Amazing experience

Amazing experience - the consultant who I spoke to was professional and considerate - he listened to all my symptoms and acted appropriately. Highly recommend.

March 19, 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Izzy,
Thank you for your kind feedback. We’re delighted to hear that you had an amazing experience and that your consultation was professional, considerate, and thorough. Providing attentive, patient-centred private GP care is central to our service, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Amazing clinic

Amazing clinic ! Amazing staff ! Amazing doctors ! They always help me and I honestly i feel so cared for ♥️♥️. I recommend Thai clinic to everyone

March 17, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Marta,
Thank you for your wonderful feedback. We’re delighted to hear that you feel well cared for by our team. Providing compassionate, high-quality private GP care with a supportive patient experience is at the heart of our clinic, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 1 out of 5 stars

Never again


Never again.

We have called to obtain a GP referral
To private paediatric ent specialist. The GP from private medical clinic has taken detailed history and offered in person assessment for 65gbp extra or to issue a referral letter for 100 gbp extra without any assessment.
This is ss far from medicine and patient care as you can get. NEVER AGAIN.

March 17, 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Denis,
We have reviewed your comments but have been unable to locate any record of your booking, and it may relate to another provider.

Please contact us directly at manager@privatemedicalclinic.co.uk
so I can investigate this further and assist you.

Kind regards,
Merima - Practice Manager

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