Private Medical Clinic Reviews 

232
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and thoroughness, making interactions reassuring and supportive. Many people highlight the exceptional service and quick response times, often securing appointments rapidly and receiving prompt advice or prescriptions. The administrative team is also frequently commended for their efficiency and helpfulness, contributing to a smooth overall process. However, some customers also noted concerns regarding the booking process, mentioning unexpected additional charges that were not clearly communicated. A few other people also felt that the service did not always meet their specific needs, sometimes involving consultations with clinicians instead of GPs, or being offered tests they considered unnecessary.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed, professionalism, and ease of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and caring... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found the booking process... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more

Company replied

Rated 5 out of 5 stars

Started by booking a video consultation, which I managed to get within half an hour at 7:30pm on a Sunday ! They then booked me in for an in-person appointment the next day where the doctor was amazin... See more

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understand... See more

Company replied


Company details

  1. Medical Center
  2. Doctor
  3. General Practitioner
  4. Local Medical Service
  5. Surgical Center
  6. Walk-In Clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

232 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(232)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

I was so happy to be able to book an appointment to be seen on the same day. I arrived a little early and was seen straight away. It was such a relief to be seen and to be able to get treatment immediately. Well worth the cost.

October 29, 2025
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you, Julie! We're so glad we could offer you a same-day appointment and immediate care when you needed it most. Your kind words mean a lot to our team.

Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

Really friendly, supe efficient

Really friendly, and I was early but they didn't make me wait.....super efficient :)

October 29, 2025
Unprompted review
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Reply from Private Medical Clinic

Thank you, Andrew! We're glad you found the team friendly and appreciated the efficient service — we always aim to make your visit as smooth as possible.

Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

Kind and caring doctor much appreciate…

Kind and caring doctor much appreciate his assistance

October 23, 2025
Unprompted review
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Reply from Private Medical Clinic

Thank you so much for your kind words! We're really pleased to hear you had a positive experience with our doctor. Your appreciation means a lot to the team.

Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

Really helpful

Really helpful , reassuring , relaxing .

October 23, 2025
Unprompted review
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Reply from Private Medical Clinic

Thank you, James! We're so pleased to hear you found the experience helpful and reassuring. Creating a calm, supportive environment is what we aim for, and we’re glad you felt relaxed during your visit.

Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

Highly Recommended…

I cannot recommend this practice highly enough. From start to finish, my experience was flawless and, frankly, restored my faith in what healthcare can be.

I needed some investigations done and was able to book an appointment easily. The admin team was so friendly and efficient, making the whole process stress-free.

My GP was incredibly thorough, listened without rushing me, and explained exactly why she was recommending a specific set of blood tests. The in-house phlebotomy was seamless.

This practice is a rare gem. The caring doctors who treat you like a person, not a number, combined with a brilliant and supportive admin team, creates a truly special environment. The fast results and proactive, diligent follow-up demonstrate a level of commitment that is second to none.

If you are looking for healthcare where you feel genuinely looked after, this is the place. Worth every penny.

October 14, 2025
Unprompted review
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Reply from Private Medical Clinic

Thank you so much, Douglas, for your thoughtful and heartfelt review. We’re absolutely delighted to hear that your experience with us was such a positive one.

Providing accessible, thorough, and compassionate healthcare is at the heart of what we do, and your kind words truly affirm that mission. We’re so glad you felt listened to and cared for, and we’ll be sure to pass your praise on to the whole team.

Wishing you continued good health,
Merima (Practice Manager)

Rated 5 out of 5 stars

Excellent Service!

The doctor called right on time, was kind an compassionate and actually listened to me and worked with me to find the right treatment for my problem.

October 11, 2025
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your lovely review, Jaime! We are so pleased we could help. Kind regards, PMC Team

Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed
My son went to Bournemouth last Tuesday. Was diagnosed with step A by a nurse although I requested a GP appointment. She diagnosed my son then said (as she had the syringe out) he needed blood tests. He was so ill he didn’t query it.
I was charged £810. £90 for appointment (with a nurse) £100 for a sick note for work (which they emailed to me) £25 for the prescription (then I had to pay the pharmacist for the prescription) the remainder was for blood tests. Which just proved he had an infection (which he had already been told.) Complained in writing to be told I agreed to happily pay. Absolute rubbish. My words were £810 that is unbelievable absolute daylight robbery. BE VERY CAREFUL IF YOU ATTEND THIS CLINIC.

October 14, 2025
Unprompted review
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Reply from Private Medical Clinic

We are sorry to read this review but would like to clarify that this account is not accurate. The case described refers to an adult patient, not a child, who was seen, clinically assessed, and appropriately managed for a confirmed infection. The patient requested and consented to a comprehensive set of investigations and documentation, all of which were fully explained, itemised, and authorised before proceeding.

We take false or misleading statements and defamation very seriously, as they can cause unnecessary alarm to other patients. Our team always aims to provide safe, transparent, and high-quality care in line with medical and ethical standards.

Rated 3 out of 5 stars

Hidden charges too much

Actually it's fast to get a prescribed medication but hidden payments are too . Pharmacist charges 17.95, online booking almost 50£ and if u need prescription then again u have to pay 45. 0ver 100 pounds charges which was not mentioned clearly on website .

October 17, 2025
Unprompted review
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Reply from Private Medical Clinic

Thank you for your feedback.

We’re glad we were able to help you quickly, but we’d like to clarify a few points. Our prescription fee of £25 is clearly stated on both our booking page and fees page — we do not charge for the medication itself. The £17.95 you were charged at the pharmacy is completely separate and outside of our control, as pharmacy charges vary.

While we understand your frustration, your review feels slightly unfair given that the pricing was explained in advance and publicly available.

We hope this clears things up and are always here if you need further support.

Best regards,
Merima
Practice Manager

Rated 5 out of 5 stars

Dr Mutlib went above and beyond to…

Dr Mutlib went above and beyond to answer the additional questions I had about my medical issue. I really trusted his advice and would definitely return to the Private Medical Clinic again.

October 13, 2025
Unprompted review
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Reply from Private Medical Clinic

Thank you so much, Laura! We're delighted to hear Dr Mutlib was able to support you thoroughly and provide the clarity you needed. We truly value your trust and look forward to welcoming you back whenever you need us.

Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

I cannot recommend this service enough

I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understanding, and reassuring. He asked in depth questions to ensure he got the correct medication. Within an hour I had my daughter’s medication in my hand. Thank you so much

October 5, 2025
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you so much, Jodie — we really appreciate your kind words! We're so glad we could provide you with quick access and reassurance when you needed it most. It means a lot to know we were able to support you and your little one so promptly.

Wishing your daughter a speedy recovery!
Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly and decent health management

September 28, 2025
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you, Wade! We're so glad you found our service efficient and friendly — and that our healthcare management met your expectations.

Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

Concise and polite

Kishan was very helpful and made me feel right at ease

October 2, 2025
Unprompted review
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Reply from Private Medical Clinic

Thank you, Toby! We’re so pleased to hear Kishan made you feel at ease — he’s a valued part of our team and always aims to provide a reassuring experience.

Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

Was easy to talk to and was…

Was easy to talk to and was understanding the health issues. Provided timely support to manage the problem
Thank you

September 24, 2025
Unprompted review
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Reply from Private Medical Clinic

Thank you for your kind review, Harvey. We look forward to supporting your health again in the future. Kind regards, Merima (Practice Manager).

Rated 5 out of 5 stars

Thank goodness for Dr.Dattani

Thank goodness for Dr.Dattani! I am unfortunately a little bit prone to a recurring little gremlin of a medical issue and I was able to access an appointment with absolute ease. The appointment ran on time and he was so lovely kind and helpful. 5* does not come close to expressing how grateful I am. I wholeheartedly recommend Private Medical Clinic and the Good Dr.Dattani and I would definitely book another appointment here if needed in the future.

September 15, 2025
Unprompted review
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Reply from Private Medical Clinic

Thank you so much, Amanda! We’re delighted to hear Dr Dattani was able to support you so promptly and compassionately. It means a great deal to receive such heartfelt feedback, and we’re truly grateful for your recommendation. We’ll always be here if you need us again.

Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

Great service

Great service

September 7, 2025
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your wonderful feedback, Mark. We look forward to welcoming you back soon. Kind regards, PMC Team

Rated 5 out of 5 stars

Amicable welcoming from receptionist…

Amicable welcoming from receptionist and doctor alongside an efficient and professional service.

September 12, 2025
Unprompted review
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Reply from Private Medical Clinic

Hi Michael — thank you so much for the lovely review! We’re delighted to hear our receptionist and doctor made you feel welcome and that you found the service efficient and professional. If there’s ever anything more we can do, just let us know. We look forward to seeing you again.
- PMC Team

Rated 5 out of 5 stars

Quick and brilliant response

Quick/instant response, great clear communication, organisation and 'time keeping.'

Doctor was helpful, clear, thorough, and incisive. Excellent advice given - and followed.

Did exactly what I needed and solved my problem promptly and decisively. Many thanks.

September 3, 2025
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Reply from Private Medical Clinic

Thank you, Malcolm! We’re so pleased to hear that your experience was smooth, clear, and effective from start to finish. It’s great to know our team and doctor were able to provide prompt, thorough care that made a real difference.

Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

Quick, friendly and effective service

I was seen by the GP on the same day I called, which was really reassuring. The process was smooth, and I found it very easy to collect my prescription from any pharmacy. The staff were friendly and extremely helpful throughout. Highly recommend this practice!

September 1, 2025
Unprompted review
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Reply from Private Medical Clinic

Thank you, Jack! We're so pleased to hear you had a smooth and reassuring experience with us. Same-day access and helpful support are exactly what we strive for, and we truly appreciate your recommendation.

Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

Beth has been lovely throughout the…

Beth has been lovely throughout the whole process . Extremely lovely , supportive and helpful.

August 30, 2025
Unprompted review
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Reply from Private Medical Clinic

Thank you, Yasmin! We're so pleased to hear that Beth has been supportive and helpful throughout your experience. She’ll be delighted to receive your kind words!

Best regards,
Merima (Practice Manager)

Rated 5 out of 5 stars

Very thorough and allowed me time to…

Very thorough and allowed me time to explain my symptoms. Did not feel rushed at all. No problems getting my prescription.

August 28, 2025
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you, Lorraine! We're so glad you felt listened to and unhurried during your consultation. It's great to hear your prescription was sorted smoothly — that’s exactly the experience we aim to provide.

Best regards,
Merima (Practice Manager)

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