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Springhill Water Services Reviews 

733
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly reported having a truly great overall experience working with this company. Customers frequently mention that the staff and skilled engineers provide exceptionally professional, friendly, and prompt service during urgent water supply emergencies. People also deeply appreciate the clear communication, helpful office guidance, detailed explanations, and reliable ongoing support for maintaining household water filtration systems. However, some people mentioned occasional scheduling hiccups, delayed responses to specific technical questions, or instances where initial appointments required unexpected rescheduling. A few consumers noted that certain minor concerns occasionally needed extra follow-up communication or external expert referrals to achieve a complete resolution.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt and efficient responses to water... See more

Staff

People report overwhelmingly positive experiences with staff, highlighting their professional, knowledgeable,... See more

Response time

Consumers express great satisfaction with the response time. Reviewers frequently highlight prompt replies... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing team! Husband seriously ill & water failed. The company rallied round dropped everything to help sort out the problem. They came on numerous times & are still keeping "an eye" on the situati... See more

Company replied

Rated 5 out of 5 stars

Had issues with our spring leaving us without water on a Sunday morning. Springhill came out within a couple of hours and although couldn’t fix the issue as it was outside of their skill set, gave u... See more

Rated 5 out of 5 stars

Brilliant service from a company who pulled out all the stops in my hour of need. Water supply blocked & husband in ICU very seriously ill. Team members sorted out the problem & came back to check i... See more

Company replied

Rated 5 out of 5 stars

We got a really comprehensive water report on the private water supply in the house we were buying. This gave us the information we needed to withdraw our offer and saved us a massive amount of money... See more

Company replied


Company details

  1. Water Filter Supplier
  2. Water Pump Supplier
  3. Water Purification Company
  4. Water Softening Equipment Supplier
  5. Water Testing Service
  6. Water Treatment Supplier

Written by the company

We supply, install, and maintain water filtration systems across the North of England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

733 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(733)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service

Fast, efficient, effective and friendly service. Thank you.

March 23, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

very good service

very good service. I'm proud of you. I find you thank you for your job.
Randhawa

March 16, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Swift and efficient response to water…

Swift and efficient response to water emergency.

March 18, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Replacement Vessel

Springhill are a very reliable Company.
Communication is vital and they always keep you updated with any changes.
The service team are polite, informative and very clean and tidy.
Would definitely recommend.

March 4, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

On time

On time. Efficient. Very pleasant team

March 5, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

An excellent service.

An excellent service with full explanation of what was required and prompt thorough work. No

March 4, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

A very experienced team.very good…

A very experienced team.very good service and great knowledge about product. Very reasonable too

March 2, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Excellent service

Efficient, friendly service by competent engineers.

February 26, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Absolutely fantastic service!

Absolutely fantastic service - from the
initial enquiry to completion of the job!
The Engineer kept me informed throughout the visit of his findings and what needed to be done. He spotted issues with the system we were unaware of and despite 3 other previous service visits from another company He was professional, courteous and knowledgeable. We would not hesitate to recommend Springhill Water Supplies.

February 19, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! I will be sure to pass your comments on to our engineer.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Excellent service engineers

Excellent service engineers, job done properly.

February 25, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Friendly

Friendly, good communications.

February 24, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Excellent

Very fast service and very professional

February 23, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Excellent service- on time

Excellent service- on time, tidy and very patient working in confined cluttered spaces
Cannot fault this company -we are so lucky they are local

February 17, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Amazing service

Amazing service, great communication and so friendly and helpful.

February 20, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 4 out of 5 stars

Good service and pleasant technician.

Good service and pleasant technician.
A bit of a mix up with the scheduled time slot but everything went well.

February 10, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave us a review!

Your comments are greatly appreciated.

Take care,
Springhill Water Service

Rated 5 out of 5 stars

Springhill Water Services rapid response


Springhill Water Services were very prompt to repair and service my water purification system. The fitters were polite and very efficient.

February 3, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Service

Rated 5 out of 5 stars

My borehole stopped working so I had no…

My borehole stopped working so I had no water. Spring Hill came out the same day and fixed the problem. Superb service and superb company to deal with. Thank you

February 2, 2026
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Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave us a 5 star review!

We are glad we were able to get the system back up and running.

Take care,
Springhill Water Service

Rated 5 out of 5 stars

Expert knowledge

Friendly company, arrived on time great advice , very knowledgeable , highly recommended

January 30, 2026
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Service

Rated 5 out of 5 stars

Engineer was quick.

Engineer was quick., polite and knowledgeable. He made no mess

January 29, 2026
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Service

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