Banner for Springhill Water Services

Springhill Water Services Reviews 

733
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly reported having a truly great overall experience working with this company. Customers frequently mention that the staff and skilled engineers provide exceptionally professional, friendly, and prompt service during urgent water supply emergencies. People also deeply appreciate the clear communication, helpful office guidance, detailed explanations, and reliable ongoing support for maintaining household water filtration systems. However, some people mentioned occasional scheduling hiccups, delayed responses to specific technical questions, or instances where initial appointments required unexpected rescheduling. A few consumers noted that certain minor concerns occasionally needed extra follow-up communication or external expert referrals to achieve a complete resolution.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt and efficient responses to water... See more

Staff

People report overwhelmingly positive experiences with staff, highlighting their professional, knowledgeable,... See more

Response time

Consumers express great satisfaction with the response time. Reviewers frequently highlight prompt replies... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing team! Husband seriously ill & water failed. The company rallied round dropped everything to help sort out the problem. They came on numerous times & are still keeping "an eye" on the situati... See more

Company replied

Rated 5 out of 5 stars

Had issues with our spring leaving us without water on a Sunday morning. Springhill came out within a couple of hours and although couldn’t fix the issue as it was outside of their skill set, gave u... See more

Rated 5 out of 5 stars

Brilliant service from a company who pulled out all the stops in my hour of need. Water supply blocked & husband in ICU very seriously ill. Team members sorted out the problem & came back to check i... See more

Company replied

Rated 5 out of 5 stars

We got a really comprehensive water report on the private water supply in the house we were buying. This gave us the information we needed to withdraw our offer and saved us a massive amount of money... See more

Company replied


Company details

  1. Water Filter Supplier
  2. Water Pump Supplier
  3. Water Purification Company
  4. Water Softening Equipment Supplier
  5. Water Testing Service
  6. Water Treatment Supplier

Written by the company

We supply, install, and maintain water filtration systems across the North of England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

733 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(733)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service engineer was Outstanding

Service engineer was Meticulous in every aspect he measured accurately the back wash materials I hadn't seen this done before as all previous engineers guessed quantities

July 4, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated. I will be sure to pass them on to the engineer that attended.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Very Good service

Fast service

June 25, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Came out quickly and sorted out issue

Came out quickly and sorted out issue , engineers are always very friendly and helpful explain everything to you in layman’s terms

June 30, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated. I will be sure to pass them on to our engineers.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Emergency call out.

Responded quickly and sorted the problem.

June 14, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for your 5 star review!

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

They were very helpful

They were very helpful. The plumber arrived early, made a good job of fitting a new pump, and offered advice.

June 17, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for your 5 star review!

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Quick call out response

Very friendly , quick response and gets the job done

June 6, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Good afternoon,

Thank you so much for taking the time to leave us a 5 star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great company with Great staff

Experts in their field. Very knowledgeable company highly recommend. Great company with Great staff.

May 29, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review! I will be sure to pass your comments on to our team.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Quality service.

Quality service.

May 19, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review!

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

First class company/ first class service.

In short, this company and its staff have gone above and beyond in helping us getting our water situation out.
Can’t recommend them highly enough.

May 13, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Thank you for taking the time to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

On time and very helpful

On time and very helpful

May 14, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Thank you for taking the time to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Just got on with job and sorted me out.

Just got on with job and sorted me out.

May 9, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Thank you for taking the time to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Springhill did a great job or renewing…

Springhill did a great job or renewing our pressure vessel and filter on our spring water system

May 7, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Thank you for taking the time to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Fault rectified quickly and…

Fault rectified quickly and professionaly

April 30, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Thank you for taking the time to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look