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Springhill Water Services Reviews 

734
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly reported having a truly great overall experience working with this company. Customers frequently mention that the staff and skilled engineers provide exceptionally professional, friendly, and prompt service during urgent water supply emergencies. People also deeply appreciate the clear communication, helpful office guidance, detailed explanations, and reliable ongoing support for maintaining household water filtration systems. However, some people mentioned occasional scheduling hiccups, delayed responses to specific technical questions, or instances where initial appointments required unexpected rescheduling. A few consumers noted that certain minor concerns occasionally needed extra follow-up communication or external expert referrals to achieve a complete resolution.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt and efficient responses to water... See more

Staff

People report overwhelmingly positive experiences with staff, highlighting their professional, knowledgeable,... See more

Response time

Consumers express great satisfaction with the response time. Reviewers frequently highlight prompt replies... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing team! Husband seriously ill & water failed. The company rallied round dropped everything to help sort out the problem. They came on numerous times & are still keeping "an eye" on the situati... See more

Company replied

Rated 5 out of 5 stars

Had issues with our spring leaving us without water on a Sunday morning. Springhill came out within a couple of hours and although couldn’t fix the issue as it was outside of their skill set, gave u... See more

Rated 5 out of 5 stars

Brilliant service from a company who pulled out all the stops in my hour of need. Water supply blocked & husband in ICU very seriously ill. Team members sorted out the problem & came back to check i... See more

Company replied

Rated 5 out of 5 stars

We got a really comprehensive water report on the private water supply in the house we were buying. This gave us the information we needed to withdraw our offer and saved us a massive amount of money... See more

Company replied


Company details

  1. Water Filter Supplier
  2. Water Pump Supplier
  3. Water Purification Company
  4. Water Softening Equipment Supplier
  5. Water Testing Service
  6. Water Treatment Supplier

Written by the company

We supply, install, and maintain water filtration systems across the North of England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

734 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(734)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If we could have given them more than 5…

If we could have given them more than 5 stars we would have.

February 21, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Many thanks Springhill

Many thanks Springhill, you solved the problem in an efficient way.

February 14, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

The engineer was an absolute star

The engineer was an absolute star, not the easiest of jobs but he went over and above to get it sorted before leaving! Highley recommended and a 5* service.

December 6, 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review!

I will pass your glowing comments on to the engineer who attended.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

On time got on with job told me what he…

On time got on with job told me what he had no complaints

January 30, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to review our service. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 1 out of 5 stars

Over priced .under experienced

Seems very expensive.were told things were faulty and needed replacing when they didn’t.myself and several other customers are changing contractors.

January 17, 2025
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Reply from Springhill Water Services

Good afternoon,

Thank you for sharing your feedback. We're sorry to hear about your experience and take concerns like this seriously.

Our goal is always to provide honest, high-quality service at a fair price, and we understand that clarity and trust are essential.

We would have loved the opportunity to clarify and address your concerns.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great Service

January 22, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Plant Maintenance

The response from Springhill to water problems and bringing our plant up to standard was first class

January 20, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Provided excellent service

Very pleased with the service I received from Springhill Water Services. Everyone was friendly and polite. They went the extra mile to solve and fix our water supply problem. Would have no hesitation in recommending them.

December 31, 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 4 out of 5 stars

Springhill are helpful

Springhill are helpful and friendly and try to get out to help as soon as they can whenever we have a problem with our water.

December 16, 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for your review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

the guys who come out are great

the guys who come out are great, fast and efficient.

December 13, 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great service from Springhill as always.

Great service from Springhill as always.

December 13, 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for taking the time to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great service

December 13, 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for taking the time to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Very knowledgable engineer

Very knowledgable engineer, explained everything fully, gave me total confidence in what he was doing.

December 13, 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for taking the time to leave us a 5-star review, I will be sure to pass your comments on to our engineer.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Sorted my problem quickly and professionally.

December 13, 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for taking the time to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Mathew was a star

Mathew was a star

December 11, 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for your 5-star review and your kind words.

Take care and have a lovely Christmas,
Springhill Water Services.

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