Priya & Peanut Reviews 

I ordered on the 22nd October and still haven’t received my order or confirmation but money has been took

We received our pack this morning costing over £20 it is an absolute rip off do not buy we have the same pack from Aldi it is cheap and nasty and doesn’t even come nicely wrapped but in a bit of cellophane the only good thing is our granddaughter can trace around her name which appears to have cost me £20 DO NOT ORDER THINGS THEY ARE A TOTAL RIP OFF

Bought the birth-6 month sensory box for my newborn. At 4 months I put the wrist rattles on him and after 5 minutes he was crying, the sharp edges on the Velcro of the rattle had scratched the side of his head and face. Emailed the company with pictures, no response.

Parcel arrived several days late, no tracking, no answer from company despite several emails. Eventually answered by what sounded like generic AI. Parcel arrived with parts missing, now trying to resolve this, again no answer to emails. There are better companies with good customer service out there

There is no customer service. They say they will respond in 24 hours and they don’t. I was missing an item from my order and there is no one to speak to about how to get it? Save yourself the hassle.

Missing item from order and not getting any response from them. Have sent 2 emails, an Instagram message and a Facebook message. Wish I’d seen all of the poor reviews for the same reason before I purchased!!!

We were gifted the The Newborn Sensory Box for our daughter and the sensory cards are brilliant at holding her attention. The starfish seems to be a particular favourite. They're great for during her time on the play mat and sometimes even when changing and bathing.

We had an issue with a missing item but after contacting them, Rob was incredibly helpful in sorting the issue.

We can't wait for her to get older so we can try out the other items in the box! Highly recommend this and it'll be our go to gift for any new parents.

There was a delay getting the sensory box for our baby granddaughter. When I contacted Priya and Peanut, I got prompt correspondence with Bob, and the box arrived very soon after.
I also felt there was a few things missing out of the box and again Bob resolved this immediately.
This is a small family business and my advice would be , be patient and if and when you do need to contact them , they will resolve any issues.
Our Granddaughter absolutely loves the things in the sensory box. Thank you Bob .

Quick delivery, everything arrived as expected and caught little one’s attention straight away.

Our box missed a couple of items and reading reviews I was a bit concerned. But a few emails to Rob resulted in a new box being sent to us. I’m very impressed that this was resolved so well. This was really great customer service.
Babies love the monochrome images and this box is full of visual treats and stimulating items.

The gift (box of sensory toys) I ordered for my newly born grandson arrived well presented. The toys have been used often and have definitely been a success. It’s been a joy to see such a tiny person following the black and white cards and developing his senses.

Loved the product received.
Helps my son practice writing.

I purchased the sensory cards for my grandson he loves them. Excellent product with quick delivery. Will definitely purchase further items.

I bought the newborn sensory box on a discount as could not justify paying £76. The maraca was missing as was, from what I could see on the advertisement, the play guide. I contacted customer services repeatedly. Their automated response said I would receive a reply within 24 hours. After nearly a week I’ve had zero response. This is very disappointing. I had not read the reviews (I wish I had) and it’s a tell tale sign when the comments for their posts on Facebook have been switched off. I would have said nice things about the product but poor customer service trumps everything.

Very pleased with the Sensory Box I purchased for my Grandson.
Had missing items but this was resolved by sending an email to customer services .
Thankyou Rob for chasing this up.

I wish I’d read the reviews to prepare myself. Still not received my order after weeks, I did get a reply to my customer service request but they blamed royalties Mail, despite them not being able to provide proof of postage or tracking. Ive waited another week and still no updates and now ignoring emails. I find that when companies honestly communicate that it’s a busy season and there may be a delay on orders, customers are understanding, and it can help them make the decision of if they are willing to wait. I think the biggest frustration with them is the lack of customer service with the delays, so I really hope they read these reviews, take on board the feedback and do better!!

Still not received my order and no reply after 3 emails!! I have now reached out to my credit card company to claim the money back. Wish I'd read the reviews before ordering!!

I regret not reading these reviews. I have a similar poor experience. As the wife of a small business owner, I suspect they are a small business unable to keep up with demand. If you’re happy to wait weeks for your product, days for reply to customer services queries, and receive your product in a damaged ungiftable condition then go ahead. Otherwise I would suggest to avoid.

Initially my order didn’t arrive but the customer service team, Rob in particular went out of their way to track the order with Royal Mail and ensure replacements were delivered with the 24 hour delivery service and also issued a full refund for the inconvenience. Absolutely excellent customer care. The items ordered and subsequently received were just as beautiful as advertised. Excellent company I will definitely be ordering from them again.

Although I did initially miss an item in the sensory box it was promptly delivered after sending an email to the team. I think this is a small team who run the business so replying to the probable hundreds of new customers daily is probably quite time consuming. I did see the other reviews about delays in delivery but still went ahead and gave it a leap of faith. I think it took just over a week to reach me but I’m quite a patient person. The build quality and variety of items is good but still quite expensive for what you get but my newborn has enjoyed use of all the items so I’m relatively happy with my purchase and I thank them for promptly sending the missing item.