While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ethically Made | Sustainably Sourced | Ready to Wear 🍃🌱🌿
United States
2.4
19 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The dress was overpriced for the quality. It was uncomfortable, stiff, and unflattering - which is especially surprising for linen. Pretty design, but poor execution. Not to mention, I was slapped with a tariff fee after delivery - which added insult to injury. Something for US customers to consider before buying.
Bought the Ines Midi Dress on the presumption that it would fit as the size guide indicated. I’m 5’ 2”, 100lbs, A-cup— bought an XS, and the dress fits like a straight jacket and potato sack all at once. The dress was clearly not tailored correctly and very little effort was put into the shape. It both restricts arm movement and flares out awkwardly at the waist. The inner waist circumference was loose and puckered out in the front between the draped outer layer. Any movement in the dress makes it fold and pucker in awkward places. I tried wearing it in heels, hoping some added height would cure some issues, however the shape is completely unsalvageable. The picture on the site is inaccurate (shows the dress as flowy around the hips and, but fitted around the waist) and it’s clear now why the brand does not allow reviews and buyer photos on their own website. It’s not an affordable dress ($155 usd), yet it could be mistaken as a homemade craft project. I’d hoped to explore the brand as their mission for sustainable, conscious clothing is admirable however i unfortunately will never buy from PRLA again after this waste of money and time. The material and color are very nice. It’s a shame PRLA does not value quality tailoring in their work. NOTE: this brand does not allow refunds, just exchanges for store credit, which is more trouble than it’s worth for an absolutely unwearable product.
Returns are only eligible for exchange or store credit. The quality of the products is quite poor and any returns must be paid by buyer.
Reply from PRLA Official
Hi Virginia,
We’re sorry you feel this way, but we’d like to clarify a few important facts for the benefit of other customers reading this review.
Our return policy, which clearly states that returns are only eligible for store credit or exchange, and that return shipping is covered by the customer is displayed prominently on every product page and again at checkout. This policy is standard practice for many independent labels and is not hidden or buried. It was available to you before making your purchase, and it’s disappointing to see a review that overlooks this.
We stand by the consistency and transparency of our policies. Choosing not to read or acknowledge them at the time of purchase does not mean they were not properly disclosed.
We encourage all customers to shop mindfully and review return terms, which are clearly communicated in advance. We're always here to help those who engage with us fairly.
PRLA Team
Love love my new dress. Bought the Ines Midi Dress. I typically don’t write reviews but this is my favorite dress in my closet. If you are on the fence buy it. You won’t be disappointed.
Ordered quite a few items and they were all delivered I am very pleased with the items, just check the sizing though. Only disappointment is the long delivery.
Really impressed with everything I've bought so far! Delivery took a really really long time otherwise I would have given 5 stars.
I recently needed to return a few items that weren’t quite right. I emailed their customer service for help, and let me tell you, their customer service was absolutely fantastic! Big thanks!
The brand showcases a commitment to sustainability by using eco-friendly materials or implementing responsible manufacturing practices
PRLA makes returning incredibly difficult and barely worth purchasing. I would not recommend ever purchasing from this shop.
Reply from PRLA Official
Hi Sarah,
The process of returning or exchanging items is definitely not difficult. It is simply a matter of the customer being responsible for covering the shipping fees. We clearly state this policy on our website regarding returns and exchanges. It is important for everyone to be an informed and discerning buyer.
Accusing us of being a scam is unfounded and misleading. We operate with transparency and integrity, and our policies are designed to provide a fair and satisfactory shopping experience for our customers. We encourage you to review our website and familiarize yourself with our return and exchange policy. Thank you for your understanding :)
Very bad experience do not trust this company anymore trying to scam me
Reply from PRLA Official
We have noticed negative comments from an individual who does not appear to have made a purchase with us. If you could kindly provide us with proof of your order number, we would be more than willing to address your concerns and work towards a satisfactory resolution.
The dress looks like a potato sack … just not flattering. The cost I already paid for shipping plus the shipping cost to return it is just a waste, so I’ll keep my potato sack, but I don’t like it.
Quick response with sizing question and very fast shipping. Linen is beautiful.
Shop is a scam. Customer service is awful. No returns or exchanges are allowed - for any reason. The quality of their products is garbage.
Reply from PRLA Official
Hi,
We've reached out to you several times to explain why your purchased product can't be returned, mainly because it's a sale item. It's clearly stated on our website that sale items can't be returned. Please take a moment to carefully review and understand our policies before making any unsupported claims.
My order took forever to arrive. I received a shipping notification and the package wasn't actually shipped. I contacted support and they sent me a new tracking number, which again didn't actually ship. I finally got the package, and the quality doesn't seem up to the price. It was just a sketchy experience overall.
Reply from PRLA Official
Thank you for your kind review! Please check your email because we have a surprise waiting for you ;)
These are not sustainable clothes. They say they are 100 percent cotton but in fact they are polyester and cheaply made. They also come smelling like strong toxic detergent/chemicals. They don’t have material labels or washing instructions. I feel tricked.
Reply from PRLA Official
Thank you for bringing your concerns to our attention regarding your recent purchase. We genuinely apologize for any disappointment or inconvenience caused, and we appreciate the opportunity to address these issues directly.
First and foremost, we want to assure you that we share your commitment to sustainability and protecting the environment. We strongly oppose the use of chemical detergents due to their harmful impact. We apologize if the clothes you received had a strong odor of toxic detergent or chemicals. In certain cases, the smell may have been derived from the cassava bag we used for packaging. In high temperatures, the bag can emit an odor that resembles chemical smells. We understand that this would have been alarming and we apologize for any confusion or concern caused.
Regarding the material composition, we apologize if there was any miscommunication or misunderstanding. It is never our intention to mislead our customers. We strive to provide accurate and transparent information about our products. We take your feedback seriously and have promptly removed the specific knit from our website for further investigation. We want to ensure that our product descriptions align with the actual materials used, and your input has helped us identify an area for improvement.
We also apologize for the absence of material labels and washing instructions on the clothes you received. This oversight does not meet our standards for quality and attention to detail. We are actively working to rectify this issue and improve our labeling process to provide clear and comprehensive information to our customers.
We genuinely value your feedback, and we are committed to resolving this matter to your satisfaction. Once again, we apologize for any frustration or inconvenience caused by your experience
I need PRLA support to contact me back about my order! I read the previous review and am not pleased. I would like some communication about my order status and my concern, which I have followed up on twice with support with no response.
Reply from PRLA Official
Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the delay in shipping your order.
At PRLA, we strive to provide accurate information regarding our order processing times. As stated on our website, we have a policy in place that orders are processed within 5-10 business days. We understand that waiting for your order can be frustrating, and we apologize for any miscommunication that may have contributed to your expectations.
Regarding your specific case, we received your email on the 8th day, which was within the estimated processing time. However, as a gesture of goodwill, we understood your urgency and went ahead with canceling your order and processing a refund, even though your order was already in progress since our products are made to order.
We genuinely value your satisfaction as a customer, and we regret that we were unable to meet your expectations on this occasion. We hope that you can understand our commitment to providing the best possible service to all our customers.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding ❤️
I contacted the shop regarding the return policy and never heard back from them. There was no communication about when the package would be shipped, how long it would take etc. Finally once it was shipped, I never got the package. The shop took my money, provided me with no communication and no product. Don’t trust them!
Reply from PRLA Official
Hi,
We are very sorry for the inconvenience, but we just got news from DHL teams they said that the address you input to the website is wrong therefore they could not send the package to you. They tried calling you many times but there was no answer, thankfully a few days later you confirmed the right address and we can assure you that the package has been sent to the correct shipping address.
Regarding to your email. There was a time difference so we were not able to reply right away. However during our operational hours, we will reply your email straight away to help resolve your problem.
We really hope you liked our products because your opinions matter to us and we can’t wait for you to try on our new collection.
Have a nice day ❤️
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
