Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Martin attended my new build to carry out swapping out some cupboard doors and panels which were damaged on installation by site fitters. He did a great job getting everything done, tidying up as he w... See more
Company replied
Clive P did an excellent job correcting the alignments of the kitchen cupboards and ensuring the integrated washer dryer door was properly set up, even though that task wasn’t part of his original job... See more
Company replied
We had a couple of extra wall cabinets fitted to our utility room. Martin did a great job, in particular dealing with an unforeseen issue with the stud wall construction. His work was excellent, and t... See more
Company replied
Company details
Written by the company
At Paula Rosa Manhattan, we’ve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.
Contact info
Blenheim Road, Lancing Business Park, BN15 8UH , Lancing, United Kingdom
- 01903 524 300
- customer.care@prmf.co.uk
- prmf.co.uk
4.8
Excellent
365 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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PRMF fantastic kitchens
Kitchen was fitted in new build Taylor Wimpey house. A few small niggles, but this was quickly remedied, by our kitchen fitter Dave. Would highly recommend this company, beautiful kitchens and brilliant customer service!
July 19, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Danielle,
Many thanks for taking the time out to leave a review, it is greatly appreciated, and I will share this with the team.
Please don't hesitate to contact us in the future should you need anything.
Kind Regards - Dan - Customer Care
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Having contacted Paula Rosa to enquire…
Having contacted Paula Rosa to enquire about adding units to my existing kitchen, from the outset Karen was extremely helpful and nothing was too much trouble. She was very helpful in ensuring we ordered the correct parts and sizes.
Would highly recommend.
April 27, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Tony,
We really appreciate you taking the time to leave a review.
I've shared this with Karen and the team, and they're all elated that you are so happy with the service provided.
I'm sure if you ever need anything in the future, the team will be more than happy to help.
Kind Regards, Dan - Customer Care
Fixing cupboard alignment
Our kitchen cupboard alignment was off. A PMRF engineer attended to it swiftly. He was professional and friendly and did a great job.
I can't remember his name. But hopefully he could be link to this review so that he can get recognition
July 6, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Duncan,
Many thanks for taking the time to write a review - we've had a look and are pretty sure this was our engineer Brad - I'll be sure to pass your comments on, share with the team and give Brad some recognition!
Please don't hesitate to contact us in the future should you need any assistance.
Kind Regards,
Dan - Customer Care
Excellent after sales/after care.
Some of the handles on our kitchen needed to be replaced the after sales team we excellent, within less than a week of contacting them they provided me with the exact parts, cost and got them shipped.
For after sales care, when the kitchen was bought/fitted by the house builder, it was surprisingly easy, Karen delt with everything in a very professional manner.
June 19, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Martyn,
Many thanks for your review - we are thrilled that our Aftersales team have dealt with your request in such a manner and that your are happy with your purchase!
Please don't hesitate to contact us in the future should you need any more items for your kitchen.
Kind Regards - Dan - Customer Care
Great job
Steve was very polite, friendly and helpful. He replaced our fridge freezer.
June 21, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Lynsey,
Thats great to hear - we're so happy you found Steve to be so professional!
I'll share this with the team.
Please don't hesitate to contact us should you need anything in the future.
Kind Regards, Dan - Customer Care
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Steve and Kev
Steve and Kev were ace. Job looked great and they had attention to detail.
June 20, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Louis,
That's great to heard - we are thrilled that everything has been completed to your satisfaction!
Please don't hesitate to contact is in the future should you need anything.
Kind Regards - Dan - Customer Care
Kitchen Cabinets
We moved into a new build house but were unhappy with the quality/ finish of the kitchen cabinets. After inspecting them, Paula Rosa gave us options to choose from to replace them without any fuss. Graham and Nick came today, lovely guys and did a professional job in changing the cabinet doors. Very polite, professional and left it clean and tidy. Well done Paula Rosa. Great customer service - very impressed. Thanks
June 20, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Samantha,
Thats great to hear - we really appreciate you taking the time out to leave us a review - i'll share it with the team!
Please don't hesitate to contact us in the future if we can be of any assistance.
Kind Regards - Dan - Customer Care
Work tops
Steve and Kev came to fit my work tops. Very friendly team and did a great job :)
June 15, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi There!
Thanks for taking the time to leave us a review, we really do appreciate it.
We're so happy Steve and Kev completed everything to your satisfaction.
Please don't hesitate to contact us in the future should you need anything.
Kind Regards - Dan - Customer Care
Reply from Paula Rosa Manhattan
Hi Lewis,
That's great to hear - i'll share this with Kev and the team!
Please don't hesitate to contact us should you need anything in the future.
Kind Regards - Dan - Customer Care
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Excellent Service
The technician Steve was very quick and efficient at resolving our kitchen issue. Very happy with the service I received and very friendly technician.
June 12, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Katie, thank you for sharing your positive experience with us! We'll make sure to pass along your kind words to him. Best regards, Jayson.
We have an integrated fridge freezer…
We have an integrated fridge freezer which was installed by Paula Rosa (new build property). The wall was not level and the install did not compensate for the irregularity and so there was an uneven gap between the two appliances. Thankfully we had Martin attend to the issue. He was very polite and attentive and did an amazing job of correcting the problem.
June 2, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Tracy, thank you for taking the time in leaving us valuable feedback. This isn't an issue we see very often, I'm glad it's been resolved to your satisfaction. Best regards, Jayson.
Fantastic service from the team
Fantastic service from the team - very courteous and polite and job done perfectly!
June 4, 2023
Unprompted review
Reply from Paula Rosa Manhattan
I'm delighted to hear that you received such fantastic service from our Customer Care team! Their courteous and polite demeanour, speaks volumes about their professionalism and dedication. Thank you for your valued feedback Paul. Jayson
Great Service
My appointment took place on time and my fitter was extremely polite, he did a brilliant job and was very neat and tidy. I was very impressed with the entire service and would definitely recommend this company.
May 9, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Janet, I'm glad to hear that your appointment went smoothly and that you had a positive experience with your fitter, this is a testament to our commitment in providing excellent customer service. Thank you for your valued feedback. Jayson
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I was a little worried whether the…
I was a little worried whether the kitchen fitter would be able to replace my damaged sink unit and retain the integrity of the existing work surfaces etc. However, I should’ve, as Brad really was a skilled kitchen fitter. He replaced the unit in no time at all. The end result looked as good as new and to be honest, probably a better finish than the original installation. He completed all the jobs I required to a high standard. He was tidy and thoughtful and I would be pleased to use his services again and would certainly recommend his work to others.
June 2, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Good morning, It's wonderful to hear that Brad exceeded your expectations as he takes a lot of pride in his work! Thank you for your valued feedback. Jayson
Another great job completed by Steve
Another great job completed by Steve. As always he was professional and work carried out was to a high standard.
June 2, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Jon,
That's great to hear, so pleased that everything was completed promptly for you!
Please don't hesitate to contact us if we can be of any help in the future.
Kind Regards - Dan - Customer Care
Had a small problem with my under…
Had a small problem with my under counter lights the guy that sorted it was friendly and professional , after care is the best I’ve experienced
May 26, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Nigel,
That's great to hear, and we thank you for your time in leaving us a review.
I'll make sure I share this with all involved.
Please don't hesitate to contact us if we can assist in the future.
Kind Regards - Dan - Customer Care
Top work from the Paula Rose Manhattan…
Top work from the Paula Rose Manhattan guys! We recently had a new kitchen worktop fitted and couldn’t be happier with the finish and service. The guys fitting the worktop were a pleasure to deal with too, looks so much better, we’re really chuffed! Highly recommended to anyone, thanks again. Luke C
May 16, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Luke - that's great to hear!
We are thrilled to hear this, and i'll be sure to share your feedback with everyone involved in getting your worktops replaced!
Please don't hesitate to contact us if we can be of any help in the future.
Kind Regards - Dan - Customer Care
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Excellent!
Excellent, professional service.
Paula Rosa work to a very high standard, very happy.
May 31, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Michelle,
Many thanks for taking the time to leave a review - we're happy that everything went well and that you are satisfied with the works - i'll be sure you share your feedback with all involved.
Please don't hesitate to contact us if we can be of any help in the future.
Kind Regards - Dan - Customer Care
Steve Spence
Refreshing to have experienced fitter Steve Spence who has an eye for detail and takes pride in his work. Very professional, clean tidy excellent job. Thank you 😊
May 26, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Louise,
Many thanks for taking the time out to write a review, we appreciate it.
We're so happy that the works have been completed to full satisfaction - I will share this with Steve and the rest of the team.
Should we be able to be of any help in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Care
Steve and Martin did a fantastic job of…
Steve and Martin did a fantastic job of replacing our counter top. We had a small chip and they had to replace the whole counter. They were efficient, cleaned up after themselves and really polite. Was very thankful to have the guys come out to complete the job. Thanks guys!
May 18, 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Liam,
That's great to hear - we're so pleased you're happy with the outcome!
Please don't hesitate to contact us if we can be of any help in the future.
Kind Regards - Dan - Customer Care
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