I ordered bolts for 2024-25 Honda Grom in late 2024. Over half were the incorrect size. I emailed them on 2/3/25 and was very specific about what bolts were the incorrect size and referenced the cor... See more
Company replied
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We have bought Pro Bolt for several years and used after our exercising. We received a new order this week- new packaging but the ingredients inside was flavorless, sticky, chewier- not enjoyable. Wil... See more
Company replied
Great service. Emailed asking about a promotion codes and they let me know of one that same week via email. Purchased online on there easy to use website arrived next day (Saturday) perfect service an... See more
Nothing but a great experience with ProBolt. I had several exchanges with Tom (by email and by phone) regarding parts that were on backorder. When I told him I was under a time crunch he came up with... See more
Company details
Written by the company
We specialise in offering a huge range of motorcycle model-specific bolt kits and accessories to customise, lighten or replace rusty/corroded OEM fasteners.
Contact info
Unit 9d, GL20 8HB, Tewkesbury, United Kingdom
- 01684851940
- sales@pro-bolt.com
- pro-bolt.com
3.2
Average
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rubbish, rubbish, rubbish
Waited three weeks for KTM Superduke hanger bolts and they sent ones for a Honda VFR. Then they asked me to send bolts back for a refund i.e they expected me to queue in a post office during covid lockdown to return some bolts that cost £18 and they expected me to pay my own postage. What a bunch of jokers.
June 13, 2020
Unprompted review
Reply from ProBolt Fasteners
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Very poor service, not customer orientated
A website that allows you to order but does not list out of stock Items, when contacted and asked if it had been posted I was told it would be two months before they had stock so they offered another colour, I asked them to send the alternative as it was needed in a hurry, 10 days later still no item, poor customer service, happy to take your money but not in a hurry to get the item to you.
June 4, 2020
Unprompted review
Painfully slow website
Painfully slow website. 2 or 3 minutes between each click of the mouse so eventually gave up and didn't bother. They seem to have a great customer service though so I might have another go when I've got a few hours to wait for the website to load.
September 1, 2017
Unprompted review
Great Example of Customer Service
The proactive contact, management of expectations and arranging split delivery to suit myself is a rarity when ordering. They even solicit feedback as part of the ordering process. A real example of how to do customer service.
June 2, 2017
Unprompted review
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