Pro Edgex Reviews 

Almost 2 weeks have passed since the trading was restricted. When I try to transfer or withdraw I receive an “Operation failed” error. There is no explanation of the restriction and no working alternative.
edgeX’s documentation says users can withdraw their funds on their own even if the platform goes down or stops cooperating. That function does not appear to exist in practice for restricted accounts. Instead of an independent exit, users are left fully dependent on support.
Support provides no answers at all. Chats opened on the website are closed after a few days without any response. I was removed from their Discord server after raising the issue. On X they don’t just delete comments, but they block users who post under their announcements.
Other users have reported being stuck in the same situation for weeks or months. If the independent withdrawal option advertised in the docs is real, it should be available. If accounts are restricted for a reason, users should at least receive an explanation. Right now there is neither.

My edgeX account has been restricted for approximately 10 days. Trading is limited to reduce-only, and I am unable to transfer or withdraw my funds.

Despite multiple attempts to contact support, I have received no meaningful assistance. Support conversations initiated through the website are eventually closed without a response or resolution.

I also tried reaching out through Discord, but shortly after posting my first message about the issue, my comment was removed and I lost access to the server. Direct messages to team members on Telegram and X (Twitter) have also gone unanswered.

At this point, my funds remain inaccessible, and I have no clear explanation for the restrictions or any indication of when they might be resolved.

I genuinely hope edgeX will address this issue. I am more than willing to update my review if there is meaningful progress toward resolving the situation.