Pro Care Home Help Services Limited Reviews 14

TrustScore 4.5 out of 5

4.5

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Company details

  1. Cleaning Service
  2. Carpet Cleaning Service
  3. Commercial Cleaning Service
  4. House Cleaning Service

Written by the company

Domestic Home help services and Commercial Cleaning company, Along with domestic and commercial carpet cleaning services covering South Birmingham. Fully trained and competent staff. Payee employed and covered with public and employer liability insurance. Free quotations upon request.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

5-star
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1-star

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Rated 5 out of 5 stars

efficient and friendly

We have been using Pro Care for over seven years. They are efficient and friendly, especially with the elderly. Communication with management via e-mail is always quick and efficient. The cleaning team reports any issues quickly, and solutions are offered. Also, they are flexible to change the schedule if any change in circumstances.

November 19, 2024
Unprompted review
Pro Care Home Help Services Limited logo

Reply from Pro Care Home Help Services Limited

Thankyou for your kind words Arnaud

Rated 5 out of 5 stars

Professional and reliable

Procare are unfailingly professional and utterly reliable. I sense they also treat their staff well. I've been a customer for over 20 years and never had a problem.

November 19, 2024
Unprompted review
Pro Care Home Help Services Limited logo

Reply from Pro Care Home Help Services Limited

Thank you for your comments Susan greatly appreciated

Rated 5 out of 5 stars

Totally reliable and professional…

Totally reliable and professional service. The ladies are always positive cheerful and thorough.

November 12, 2024
Unprompted review
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Reply from Pro Care Home Help Services Limited

Thank you for your feedback Greatly appreciated

Rated 5 out of 5 stars

ProCare offers an excellent service

ProCare have been cleaning for me for over a year now: always punctual, always cheerful and trustworthy, always high-quality cleaning and a real sense of pride in their work. OK, I have had cheaper cleaners in the past, but the difference in standard is marked and, as I get older, my ability to rely on them is very welcome. Thank you ladies!

November 17, 2024
Unprompted review
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Reply from Pro Care Home Help Services Limited

Thank you for your feedback Greatly appreciated

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Rated 5 out of 5 stars

Perfect

I have been using pro care for the last 7 years. The girls are great, and fully professional. I have never had a problem with them. I look forward to there visit every week. The bosses are very friendly especially if I need to change my day.

November 17, 2024
Unprompted review
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Reply from Pro Care Home Help Services Limited

Thank you for your feedback Greatly appreciated

Rated 5 out of 5 stars

Procare have been a reliable &…

Procare have been a reliable & trustworthy cleaning & Home help service for me. I have been using them for over a year now and any ask of the ladies I'm allocated is never too much. They are extremely friendly and adaptive & attentive to my needs.

Diane & Steve are both friendly, kind and approachable.

I couldn't recommend procare enough.

Jo

November 17, 2024
Unprompted review
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Reply from Pro Care Home Help Services Limited

Thank you for your feedback Greatly appreciated

Rated 5 out of 5 stars

Excellent service helpful and very…

Excellent service helpful and very understanding and patience with my elderly parents always did a fantastic job

February 28, 2024
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Reply from Pro Care Home Help Services Limited

Much Appreciated thank you

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Rated 5 out of 5 stars

A company that genuinely cares.…

Pro Care have been cleaning my mum's house (I am her carer) for over 2 years. I love the continuity of the staff and their friendliness and work ethic. They are always respectful and happy.
Steve and Diane always respond quickly to any changes I need to make such as dates and times . During Covid all procedures have been implemented.

January 31, 2021
Unprompted review
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Reply from Pro Care Home Help Services Limited

Thank you for your kind review Diane.

Rated 5 out of 5 stars

Home help for my elderly Mother

My Mother has used Pro Care Home Help Services for her home cleaning for several years. I have found them to be extremely reliable, helpful and efficient. Their staff have always been sensitive and thoughtful towards my elderly Mother and they have always had a desire to make sure everything has a sparkle before they leave.
It’s easy to speak with Steve and Diane on the telephone and they have always actioned additional requests with professionalism and kindness. I would definitely recommend their services.
Denise Hammer

January 28, 2021
Unprompted review
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Reply from Pro Care Home Help Services Limited

Thank you for your feedback Greatly appreciated

Rated 5 out of 5 stars

An excellent service with a lovely team!

Procare has been cleaning for us for many years. I have an excellent team of cleaners who come regularly and so I have got to know them well, and they know us and the house. Continuity like this is so important. The team are professional and courteous at all times and they do an excellent job. I wouldn't be without them! As an organisation Procare has responded well to the pandemic, keeping customers up to date with any changes to the usual service, the use of PPE and changes to products and equipment. I feel safe when they are in the house. The cleaning service I receive is regularly reviewed by Diane and Steve, who are always responsive when contacted. I would recommend Procare to anyone looking for extra help around the house.

October 16, 2020
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Reply from Pro Care Home Help Services Limited

Thankyou Ruth

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Rated 5 out of 5 stars

Five star review

Professional service fully adhering to Covid procedures. Approachable, hard working and a good eye for detail

October 2, 2020
Unprompted review
Pro Care Home Help Services Limited logo

Reply from Pro Care Home Help Services Limited

Thanks Neal for your feedback i will pass on your comments to the staff.

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