Professional Hygiene Reviews 20

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Used the company for many years and always received great customer service, including on this occasion sourcing me chemicals that they don't currently stock.

Rated 5 out of 5 stars

The staff are always helpful and answer your queries quickly. The products are great. They have everything we need to keep our workspace clean and disinfected. Thanks professional hygiene!

Company replied

Rated 2 out of 5 stars

I'm impressed with you your service was excellent but your delivery firm DPD is the score that i give as my toilet cleaner was battered and open due to the handling of the box . Box was very badly dam... See more

Company replied

Rated 5 out of 5 stars

At Aura floor Care, we use Professional Hygiene for supplies and fixing machines etc Friendly service and knowledgable, great team

Company replied

Company details

  1. Dentist
  2. Mortuary
  3. Pet Boarding Service
  4. Preschool
  5. Restaurant
  6. Tattoo and Piercing Shop

Information provided by various external sources

We specialise in washroom services, clinical waste management and janitorial products. Call 0117 9381322 for more info!


Contact info

4.0

Great

TrustScore 4 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Aweful company

Aweful company. Aweful customer service. They have no idea what theyre doing. From the moment i took a contract out with them it was headaches. Even the managing director got information wrong, when i approached him on this i got ignored. They continue to file invoices wrong or file my payments wrong. And then when i called them up to sort it they get funny with me. They had the driver sign on my behalf even though he never had permission to do this when collecting waste. I know people who work for them and have been told they dont care, and how bad they are as a company (and thats from their own employees!!!)
Oh and best of all after all this they raise their prices twice in less than a year... 3 times over 2 years. Honestly avoid the headache of this company and go elsewhere!!! I had problems for 2 years. Aweful, aweful experience

March 6, 2024
Unprompted review
Rated 1 out of 5 stars

Aweful company

Aweful company. Aweful customer service. They have no idea what theyre doing. From the moment i took a contract out with them it was headaches. Even the managing director got information wrong, when i approached him on this i got ignored. They continue to file invoices wrong or file my payments wrong. And then when i called them up to sort it they get funny with me. They had the driver sign on my behalf even though he never had permission to do this when collecting waste. I know people who work for them and have been told they dont care, and how bad they are as a company (and thats from their own employees!!!)
Oh and best of all after all this they raise their prices twice in less than a year... 3 times over 2 years. Honestly avoid the headache of this company and go elsewhere!!! I had problems for 2 years. Aweful, aweful experience

March 6, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great company to work with

Great company to work with. Reliable, easy to get hold of and very friendly.

July 27, 2021
Unprompted review
Professional Hygiene logo

Reply from Professional Hygiene

Thank you Jo. We really appreciate the feedback.
Long may it continue

Rated 5 out of 5 stars

Great supplier

Been working with this company for years. Very happy with their products and the services. Always very helpful and approachable.

June 4, 2021
Unprompted review
Professional Hygiene logo

Reply from Professional Hygiene

Thank you for the great review. We are very pleased you find us approachable. It is a key trait to providing great customer service.

Advertisement
Rated 5 out of 5 stars

High quality products for a good price

Fantastic company, perfect for domestic use as well as professional. The products are superior to supermarket brands and the customer service is brilliant. Would highly recommend.

February 10, 2021
Unprompted review
Professional Hygiene logo

Reply from Professional Hygiene

Thank you Rebecca. We are so happy you have enjoyed your experience with us.

Rated 5 out of 5 stars

The product i get is really good and it…

The product i get is really good and it also arrives very quickly.
Very happy and would recomend to anyone.

January 11, 2021
Unprompted review
Professional Hygiene logo

Reply from Professional Hygiene

Thanks for the lovely review Sarah. Very pleased you are happy with our products and service.

Rated 5 out of 5 stars

The staff are always helpful and answer…

The staff are always helpful and answer your queries quickly. The products are great. They have everything we need to keep our workspace clean and disinfected. Thanks professional hygiene!

January 1, 2021
Unprompted review
Professional Hygiene logo

Reply from Professional Hygiene

Thanks for the great feedback!

Rated 5 out of 5 stars

Five Stars

Fast delivery. Friendly staff. Excellent product. Useful advice.

December 19, 2020
Unprompted review
Professional Hygiene logo

Reply from Professional Hygiene

Thank you for the great review.
Have a great Christmas

Advertisement
Rated 1 out of 5 stars

Our business closed down on 28.02.2020

Our business closed down on 28.02.2020. Please remove all info you have on us.

October 23, 2020
Unprompted review
Professional Hygiene logo

Reply from Professional Hygiene

Hi Christensen. We would gladly remove any info. Unfortunately as you have chosen to review us rather than respond via the communication you received we have no idea who you are.
Please call or email me and I will be happy to help. Laura

Rated 5 out of 5 stars

Always a fabulous service!!

Always a fabulous service!!
Reliable, efficient and nice to deal with. Highly recommend them.

September 16, 2020
Unprompted review
Professional Hygiene logo

Reply from Professional Hygiene

Thank you for the great review James. Much appreciated.

Rated 5 out of 5 stars

Great prices

Great prices, great product. Cheaper than competitors!

September 14, 2020
Unprompted review
Professional Hygiene logo

Reply from Professional Hygiene

Thank you for the review. We aim to be as affordable as possible so we are very pleased you are happy with our prices

Rated 5 out of 5 stars

At Aura floor Care

At Aura floor Care, we use Professional Hygiene for supplies and fixing machines etc

Friendly service and knowledgable, great team

September 10, 2020
Unprompted review
Professional Hygiene logo

Reply from Professional Hygiene

Thanks Paul, we appreciate the feedback

Advertisement
Rated 2 out of 5 stars

I'm impressed with you your service was…

I'm impressed with you your service was excellent but your delivery firm DPD is the score that i give as my toilet cleaner was battered and open due to the handling of the box . Box was very badly damaged and plastic bag was covered in liquid luckily your packing was excellent otherwise all items that i order would of been damaged

September 2, 2020
Unprompted review
Professional Hygiene logo

Reply from Professional Hygiene

Apologies the parcel was damaged. We will raise this with our account manager at DPD.
Unfortunately once it leaves our warehouse it is out of hands. Thank you for your lovely comments on our service and packaging. I will pass this on to the warehouse team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look