Progressive Leasing Reviews 2,129

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the leasing process, often noting quick approvals and flexible payment options, including a popular 90-day same-as-cash plan. Many appreciate that the company provides opportunities to acquire desired items without requiring good credit, allowing them to make affordable monthly payments. The customer service is consistently praised for being courteous, knowledgeable, and helpful, with agents eager to assist. However, some customers were dissatisfied with aspects of the payment process, reporting issues with automatic withdrawals and unexpected charges after early payoffs. A few people also felt that customer service was poor, mentioning difficulties in resolving issues and concerns about collection practices.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report issues with unexpected... See more

User experience

Customers had positive experiences with user experience. Many reviewers praise the easy, fast, and simple... See more

Product

Reviewers mention positive feedback about product. Many customers appreciate the ability to purchase items... See more

Service

Reviewers highlight positive aspects of service. Many customers express satisfaction with the ease and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the agents for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leasing with Progressive is such an easy and stress free way to finance the things you desire. Although all leases allow you to pay up to 12 months, I normally choose to pay my leases off within 90 d... See more

Rated 5 out of 5 stars

I'm a customer that has returned over 5 times. Why because no other company can beat Progressive Leasing. I'm a Great Grandma so I need their help, they offer affordable monthly payments, with the wor... See more

Rated 5 out of 5 stars

This my second time purchasing a new mattress from Mattress Firm. First and foremost is the quality and never have I slept better. The staff was professional, friendly, and went above and beyond. Prog... See more

Rated 5 out of 5 stars

They are really great for lease to own. You do pay higher price at the end but they always have the 90 day options. They also provide excellent customer service. Each time I’ve needed assistance cus... See more


Company details

  1. Financial Institution
  2. Leasing Service
  3. Payment Service

Written by the company

With thousands of retail locations nationwide, you can enjoy convenient, flexible lease-to-own purchase options on items such as furniture, electronics, jewelry, tires & wheels, mobile devices, appliances, mattresses and more. Own it in 12 months or less. No credit needed.*


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unsatisfied

Unsatisfied. 30 Day lock is quite literally unnecessary and the customer should be able to call customer service to verify and unlock the account instead of having to be forced to wait 30 days to gain eligibility again. Absolutely ridiculous

December 15, 2025
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Rated 5 out of 5 stars

They are really great for lease to own

They are really great for lease to own. You do pay higher price at the end but they always have the 90 day options.
They also provide excellent customer service. Each time I’ve needed assistance customer service resolved my
Issue without concerns and also showed empathy for my situation. Overall would always recommend Progressive Leasing.

December 17, 2025
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Rated 4 out of 5 stars

Great service

Got the washer but canceled the freeze. Taking long time to get my account fix so I can get the dryer for a set.

December 5, 2025
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Rated 1 out of 5 stars

Verification Problems

Verification Problems: Some prospective customers expressed frustration with the rigorous and seemingly repetitive verification process, which often requires sending sensitive personal documents via email and can result in application denials even after initial approval.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I had some difficulty with my order and…

I had some difficulty with my order and the progressive representative stayed on the line to help me work through it. Even though he was not able to solve the issue during the phone call due to the issue was with the retail provider the progressive customer service representative was patient, respectful and worked with me until it was nothing else he could do on his end. The progressive customer service representative found that the retailer did not take vertical cards. After hanging up with the progressive customer service representative. I called the retailer gave them the information the progressive representative told me to give them and the issue was resolved. Thank you for your dedication to help others.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

“Had a great experience with…

“Had a great experience with Progressive Leasing! Approval was super easy with no hassle, and the payment plan is really reasonable. Made getting what I needed stress-free—definitely recommend!”

December 8, 2025
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Rated 5 out of 5 stars

I wanted to purchase a computer monitor…

I wanted to purchase a computer monitor for my grandson but the one I liked was more money than I had. The sales associate recommended financing. The process was very quick, I knew instantly and I was able to purchase the monitor the same day.

December 3, 2025
Unprompted review

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