Proheat&plumb Reviews 

12
TrustScore 4.5 out of 5

4.4

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Company details

  1. Plumber

Information provided by various external sources

We offer heating, plumbing and drainage services to customers across London. With an extensive knowledge of the plumbing and heating industry we can quickly identify what's gone wrong with your system and provide you with a cost effective solution. If you require your boiler to be serviced, repaired or replaced or you require a landlord gas safety certificate we are gas safe registered and will be happy to help with all your plumbing, heating and drainage needs, give us a call today


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4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

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4.4

All reviews

(12)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Gabriel is a breath of fresh air in the…

Gabriel has been a breath of fresh air in my (way too many) experiences of plumbing works. Professional, clear and down to earth, he did various works in my house during some kitchen renovations, installing a new sink and underneath plumbing, helping me in finding the best water filter system, advising on a tap I was keen on buying from abroad but was not sure it would be compatible with UK system, installing a new hob with all the relevant safety check, and solving some leak issues that had occurred recently. He worked with great expertise and collaboratevely along the other builders who were focusing on other jobs in the same room. What most impressed me was how he explained everything to me in detail and also gave me good instructions/tips for the future. I am so impressed by the precision of his work and how elegant even the pipework underneath looks.

April 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic gas engineer and plumber

I have been very grateful for Gabriel’s help checking and maintaining my boilers and plumbing for years. He is a most knowledgeable and careful gas engineer especially on Vaillant boilers and does a very thorough job when servicing and repairing them. Plumbing is also great. He is very careful and protective of the house and the environment he is working in. Gabriel always tries to get round as soon as he can- a great advantage as any problems are identified and dealt with quickly for my tenants and ourselves.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Cowboy Plumber

Told us we had to have new radiators and a whole new plumbing system that cost multiple thousands. Another plumber has fixed the problem - radiators just needed flushing, costing £200 per radiator. Proheat & plumb lied.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

a positive experience in plumbing work

We had a full refurbishment of our flat although when we moved in was still unfinished with workers inside.
Among the rest, in addition we incurred also in a frustrating experience about plumbing, carried out late at high charges by a person (recommended by the builder). He was asked to fix (twice) a water pump under our bath. After that job was paid too, the plumber vanished after 2 failures leaving us with the water pressure problem unsolved and an unsightly mess for one year! Finally, after a few other interviews, we got in touch with Gabriele Moretti and his outstanding professional skills.
He could reinstall a proper pump, get rid of the mismatching materials (plastic and copper even of inadequate diameter). And finally the marble panel was also back. He also identified water leaks, readjusted the toilet flushes wrongly fixed and without adequate water pressure, Finally readjusted also the unsightly pipes and fittings sticking out under the basins
He also pointed out and fixed the serious issue of a douche fixed contravening water regulations as it represents a fluid risk category, highest of water contamination.
After the above previous disappointment (in addition to others in our flat despite high charges and below the standard results), we are grateful to Gabriele, his honesty and his highly professional approach.

We are pleased to be able to recommend PROHEAT AND PLUMBING

Anthony J. Eden-Brown

September 11, 2022
Unprompted review
Rated 5 out of 5 stars

Best plumber in London…

I just recommended Gabriel after reading a Nextdoor Neighbour post seeking a competent plumber in West London and I have now come across the reviews by other customers. I endorse every single comment made about Gabriel’s work; he has done big and small jobs for me over the years, is thoroughly honest, identifies the problem and explains clearly the best and most cost-effective solution, leaving the place immaculately clean. Because of his intelligent approach to each job, the wide range of his technical knowledge, his politeness and regard for his surroundings as he works and, most of all, the results that he achieves, I can honestly say you won’t find a better plumber in London.

October 24, 2020
Unprompted review
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Rated 5 out of 5 stars

Gabriel is brilliant

Gabriel is brilliant, efficient, quick and a thoroughly professional craftsman. Add to these qualities his most reasonable rates and you have one of the most rare plumbers in London! One I would have no reservations in recommending

October 19, 2020
Unprompted review
Rated 5 out of 5 stars

Gabriel is very honest and reliable

Gabriel is very honest and reliable. Work carried out to a very high professional standard. Best plumber in London without a doubt. Fixed everything in my property after so many people did things wrong.

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

Gabriel is an absolute gem.

Gabriel is an absolute gem.
Came really promptly, very clean (laid
plastic), sensitive re social distancing,
and went the extra mile literally to get
to a cheaper supplier for the cartridge
part for my Shower.
Cannot recommend him highly enough!
Ruth Nares

June 13, 2020
Unprompted review
Rated 5 out of 5 stars

Wow, simply the best

I have been using the services of Gabriel Moretti for over 10 years now at a couple of different companies and I have had nothing but brilliant service and a second to none level of expertise and skill. I completely recommend Gabriel Moretti for his incredibly strong work ethic coupled with his exceptionally high skill set that has meant every problem has not only had a solution, but the best and most cost effective resolution has been attained each time.
I have asked Gabriel to sort out problems at my house, my partners house and also my mums house. They have also both been as thrilled as I have with the speedy and professional resolution of the problems they had. The value offered is also remarkable as you may expect to pay through the roof for this level of service, but again we are always pleasantly surprised by the whole experience. It’s rare in any trade that you find someone so dedicated and professional with such strong morals, ethics and an exceptional customer service.
As previously stated I cannot speak higher of Gabriel Moretti, and wholeheartedly recommend his services to anyone in need of a simply brilliant and trusted engineer.

May 13, 2020
Unprompted review
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Reply from Proheat&plumb

Dear James,

Thank you for your kind words and your review, I'm delighted to hear about your experience over the decade you have been using my services and I'm also glade to hear I made a good impression with both your mum and your partner.
Over the years I'm happy I was able to assist you with the boiler installation at your place, the gas hob fitted few years after, the shower temperature cartridge replacement, the radiators balancing and the servicing of your Vaillant gas boiler every year and a number of different jobs at your mums and partner property.
Thank you again for your review, I'll be in touch before the next boiler service is due or if you need me beforehand I'll be just a phone call away.

Kind Regards
Gabriel - Pro Heat and Plumb

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Rated 5 out of 5 stars

peace of mind with a solid professional plumber

I’ve always thought that there are two areas of work that need to be done by professionals! Electricity, and plumbing. If you cut corners (cheap) you get what you pay for.
Gabriel from proheat&plumb saved me from a potential disaster at a decent price (cheaper than the previous plumbers)
It’s never easy to come in and fix bad work. Gabriel who is aware of all UK protocol and standards made sure my house was safe from any potential future problems and advised me to buy a boiler that has not had any problems (touch wood), since installation 5 years ago! If you’re looking for solid,
Professional, Peace of mind work then look no further than proheat&plumb!
Highly recommended!
.

May 12, 2020
Unprompted review
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Reply from Proheat&plumb

Dear Rob,

Thank you for you review and your kind words. It's never easy when you decide to improve the place where you live and you find cowboys instead of professionals.
In your case you had some builders who thought they could get away installing a gas fired boiler without being gas safe registered and they were going ahed to bury push-fit plastic fittings under the concrete screed, luckily all of that is been stopped once we both opposed their installation methods and showed them they were contravening manufacturers installation guidelines. I'm glade I was able to assist you with the installation of your plumbing, heating and drainage according to the manufacturer instructions and current regulations and if you ever need me again feel free to get in touch any time.

Kind Regards
Gabriel - Pro Heat and Plumb

Rated 5 out of 5 stars

Gabriel of Proheatandplumb.

Gabriel of Proheatandplumb has been maintaining my old boiler regularly and has given it a new lease of life, saving me a lot of money. He is polite, efficient and friendly explaining what he is doing and always makes sure the job is done properly. Gabriel is probably the best plumber in London and I highly recommend him for all your plumbing and heating requirements.

May 11, 2020
Unprompted review
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Reply from Proheat&plumb

Dear Gordon,

Thank you for your kind words and your review, as I said last time I saw you, your old 2002 Vaillant turbomax boiler doesn't need replacing only because its old, as long they make parts for it we'll keep it going.
Having worked on Vaillant boilers for a decade now, you can be assured I will be able to provide you with a solution for any of the faults your Vaillant boiler may develop in future and if you ever need me again I'll be just a phone call away.

Kind Regards
Gabriel - Pro Heat and Plumb

Rated 5 out of 5 stars

Gabriel was a thoroughly charming…

Gabriel was a thoroughly charming professional man. He responded to my email promptly and made an appointment for the next day. He arrived on time and made the work look easy. I always have an issue with cleanliness, he made some mess as one would expect but left my kitchen area as it was when he arrived only having fixed my issue, of course! I will be recommending him.

May 11, 2020
Unprompted review
Proheat&plumb logo

Reply from Proheat&plumb

Dear Graeme,

Thank you for your review and your kind words. I still remember the first time you called few years ago and that was due to a shower pump issue which was addressed and I believe your shower pump is still working, as far as this visit was concerned is never a pleasant job when the kitchen sink waste pipe gets blocked, however I'm glade I was able to assist you and if you need any help in future I'll be just a phone call away.

Kind Regards
Gabriel - Pro Heat and Plumb

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