Pro Heating and Cooling INC. Reviews 2

We had our heat pump and air handler installed by Pro Heating and Cooling, and the experience exceeded our expectations. Naturally, we were a bit nervous going into the project — it’s not every day you replace an old 80% gas furnace and relocate the entire system from the basement to the attic. We made the change not only for efficiency, but also to free up space so we can eventually finish our basement.

Despite the complexity, the installation was completed in just one day — including the outdoor unit, indoor air handler, and new ductwork runs. The crew was professional, efficient, and respectful of our home. We're looking forward to putting the system to the test during the next heat wave!

I had a terrible experience with Pro Heating and Cooling, INC. Their improper installation of my HVAC unit led to a huge leak, causing considerable damage. What's worse, they've completely denied any responsibility, contradicting the assessments of my insurance company and the HVAC repair service I had to hire. Their refusal to provide their insurance information (to me or my insurance company), to resolve this makes it clear they are not operating in good faith. Save yourself the headache and find a more reputable HVAC provider.

They tried claiming this was an issue with maintenance, but this is not the case.

I have called them several times to get the insurance information, and they will not provide it. There is no reason to not provide the name of the insurance company to a paying customer.

Calling to "discuss this further" becomes, "We are not at fault!"