Bought some Coilovers for my 2014 Accord. Customer service was one of the greatest I've received in general. Parts took just a few days to ship. I will definitely be looking to see what else is availa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service was courteous One complaint, sent text, explained what I needed. Looking at your add, add showing A complete package, misleading. I followed Up, told after placing order, told spoile... See more
Company replied
TRU Hart REAR TOE LINKS and Tru Hart Rear camber Kit for 2018 Subaru WRX STI Sports tech. The parts are impressive and recommended to make the STI rear suspension adjustable to maximize the susp... See more
Company replied
I had ordered 2 parts for my 2021 corolla apex sedan, and the parts were her within 2 weeks. Also I wanted to know where the packaging and if the order had be recieved, the customer service representa... See more
Company replied
Company details
Written by the company
PRO Import Tuners is owned and operated by Import aftermarket parts enthusiasts who are passionate about upgrading and fine tuning their Import vehicles (made for the U.S. market).
Contact info
2175 Goodyear Ave Unit 104, 93003, Ventura, United States
- 805-926-2064
- customercare@proimporttuners.com
- proimporttuners.com
Will shop for parts here again
Very easy to order, and very fast shipping! I'd recommend highly to anyone, and will purchase more parts in the future.
February 24, 2023
Reply from PRO Import Tuners.com
Alex,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear our customer service was able to help with your build. We do what we can to always provide the best possible service, parts, and shipping. We wish to ensure our customers are not kept waiting and ensure their orders are accurate. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Advertisement
Don't trust "in stock" marked items but great customer service...
The website is easily navigated and great descriptions on products available. Made my purchase with the site stating that the products were "in stock" in turn received an email shortly after about issues with my order and to call their customer service. Turns out that half of my parts I ordered were NOT in stock even tho website said they were. Had to verify I was the card holder even after my card was charged not a big deal. Was told it would be upwards of two weeks till my order shipped hopefully not more which is a big let down but I could wait. Customer service is okay polite and understanding my only concern is I have had no updates on my order at all and their billing department will not ship the other half of my order separate. Honestly if the customer service rep I spoke with hadn't been as polite and understanding I probably would have gave this a 1star. Still waiting to hear updates on my order. After 2250 dollars spent.
February 24, 2023
Reply from PRO Import Tuners.com
Ian,
Thank you for providing feedback, we greatly appreciate it! We do apologize for the inconvenience. The item was labeled in stock with the manufacturer, where some of the parts ship from. Unfortunately, they had a inventory error and some of the parts required for the kit were missing. We maintain our inventory feed as up to date as possible and rely on the manufacturers to supply accurate information. Unfortunately, some errors can occur. If this does happen, we always make sure to communicate the information to the customer as soon as possible. This way we do not leave our customer in the dark and provide them with options. We also provided you with a date as to when they will have more and a date when we will communicate any new info from the manufacturer as well. If you are unsure of the dates or just want to touch bases with us, you are always welcome to email us for more info. We are always happy to help as best we can and will provide as much info as possible. Please let us know if you have any questions.
Best Regards,
Customer Care
Great thank you for the great service…
Great thank you for the great service always shopping at pro import tuners
February 23, 2023
Reply from PRO Import Tuners.com
Noah,
Thank you for the great review, we greatly appreciate it! I'm glad to hear you had an overall solid experience with us. We do what we can to ensure you do receive the best possible parts and fastest shipping. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Excellent service
Excellent service. Excellent communication fast shipping. Super easy to deal with.
February 14, 2023
Reply from PRO Import Tuners.com
Richard,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear our customer service was able to help with your build. We do what we can to always provide the best possible service, parts, and shipping. We'll continue to provide the best possible place to shop for your upgrades. Please let us know if you have any other questions.
Best Regards,
Customer Care
Very good shipping times
Very good shipping times, and they made sure that my fitment of my part was perfect!
I ordered a stage 2 clutch and the whole process was very easy.
February 18, 2023
Reply from PRO Import Tuners.com
Torin,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had a great overall experience shopping with us. We do what we can to always provide the best possible customer service, parts, and shipping as well. We always review each order to ensure that what your order will work for you. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Advertisement
Never Looked Back
First off, I have nothing to lie about they don’t pay me neither give me free items. But I can say that shopping from Import Tuners is the best thing that I could ask for. Ordered air bag system and coil overs from them and it all worked out. If it wasn’t available. A rep called list my options and was smooth sailing from there. I’m from the Virgin Islands and everything has to be flown in or shipped and it was all worth the wait… So no need to hesitate. Go for it.
February 20, 2023
Reply from PRO Import Tuners.com
Robert,
Thank you for the awesome review we greatly appreciate it! I'm glad to hear our customer service has been able to help you. We continue to work provide the best possible place to shop for your upgrades. We always work to ensure our customer are happy with their purchase. We'll make sure to continue to provide the best possible customer care, parts, and service. Please let us know if you have any other questions.
Best Regards,
Customer Care
Great customer service
Great customer service. Very professional and assisted me on my order
February 17, 2023
Reply from PRO Import Tuners.com
Maximino,
Thank you for the great review, we greatly appreciate it! I am happy to hear that our customer service was able to help you. We always do what we can to ensure we provide the best possible customer service, parts, and shipping. We'll make sure to keep it up for future order as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Product arrived super fast
customer service was great, product arrived super fast and packaged well, great overall experience will def be getting more from them
February 16, 2023
Reply from PRO Import Tuners.com
Trevor,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had an overall solid experience shopping with us. We do what we can to help and provide a great place to shop for your upgrades along with the best possible parts and customer service. I'm happy to hear your parts arrived so quickly. We'll make sure to keep it up for future orders or questions as well. Please let us know if you have any other questions or comments.
Best Regards,
Customer Care
Service was courteous yes
Service was courteous
One complaint, sent text, explained what I needed. Looking at your add, add showing
A complete package, misleading. I followed
Up, told after placing order, told spoiler and window visors were separate. Specifically asked was lead to believe it was a complete
Package. Otherwise, I am pleased with your product. Will continue to shop with you. Thanks for the expedient delivery
Still a satisfied customer
Ron
February 15, 2023
Reply from PRO Import Tuners.com
Ronald,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had a great overall experience shopping with us. We do what we can to always provide the best possible customer service, parts, and shipping as well. We always review each order to ensure that what your order will work for you. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Advertisement
Glad I order my Injen cold air intake…
Glad I order my Injen cold air intake did my 2021 Tacoma! Really wasn’t hard to install and works great!
February 8, 2023
Reply from PRO Import Tuners.com
Andrew,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had a great overall experience shopping with us and enjoying your intake. We do what we can to always provide the best possible customer service, parts, and shipping as well. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
You guys went over and beyond with…
You guys went over and beyond with helping me receive the right parts after I made the mistake through ordering. I would definitely recommend you to anyone interested in upgrading their ride. Thanks so much!!!
February 9, 2023
Reply from PRO Import Tuners.com
Dustin,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear our customer service was able to help with your build. We take great care to ensure our customers will be happy with their purchase, ensure it will work for them, and provide speedy delivery as well. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Reply from PRO Import Tuners.com
Lisa,
Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear that the item arrives so quickly and safely. We do our best to always ensure our customers are not kept waiting for their purchase. I'm glad you are enjoying your parts. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Quick shipping and good customer…
Quick shipping and good customer service. Will definitely buy from again.
January 30, 2023
Reply from PRO Import Tuners.com
LTY,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear our customer service was able to help with your purchase. We do what we can to always provide the best possible service and ensure our customers are happy with their purchase. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Advertisement
Accurate description and fast delivery
February 4, 2023
Reply from PRO Import Tuners.com
Matthew,
Thank you for the great review, we greatly appreciate it! I'm glad to hear you enjoyed your shopping experience. We do what we can always provide solid customer service, fastest possible shipping, and a smooth overall experience. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Solid customer service experience
January 16, 2023
Reply from PRO Import Tuners.com
Glenn,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear our customer service was able to help with your build. We do what we can to always provide the best possible service, parts, and shipping. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Reply from PRO Import Tuners.com
Jared,
Thank you for the great review, we greatly appreciate it! I'm glad to hear you received your parts so quickly. We do what we can to ensure our customers are not kept waiting too long for their parts. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Reply from PRO Import Tuners.com
Marcos,
Thank you for the great review, we greatly appreciate it! I'm glad to hear you're enjoying your purchase. We do what we can to always carry the best possible parts and upgrades. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Advertisement
Great customer service
Answered all of my questions in a timely manner. Shipped product very fast. Will do business again with this company
January 17, 2023
Reply from PRO Import Tuners.com
Kevin,
Thank you for the great review, we greatly appreciate it! I'm glad to hear you had an overall solid experience with us. We do what we can to ensure you do receive the best possible parts, customer service, and fastest shipping. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Reply from PRO Import Tuners.com
Jerome,
Thank you for the great review, we greatly appreciate it! I'm glad to hear your parts arrived quickly. We do what we can to always provide the best possible service, parts, and shipping times. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
Easy search on web site
Easy search on web site, good in depth info on the products that they carry, on the strut bar, very easy install took more time to gather the tools than the install it, the strut bar seems (subjective) to impart a bit more stiffness to the frt end. very good price and fast shipping, totally satisfied
January 17, 2023
Reply from PRO Import Tuners.com
Richard,
Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had a great overall experience shopping with us. We do what we can to always provide the best possible customer service, parts, and shipping as well. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.
Best Regards,
Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.