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See what reviewers are saying

Rated 5 out of 5 stars

We engaged Viktor and his Project Army a number of years ago to convert us over from Wix to WordPress and have been with him ever since for hosting and other services. Viktor’s deep knowledge and expe... See more

Rated 1 out of 5 stars

Ditto almost everything the reviewer said about false promises. When Viktor is in attentive mode, the work gets done. Then he seems to drop off the map, makes excuses when he drops back in, and is gen... See more

Rated 5 out of 5 stars

As a total novice, I am HUGELY grateful for Victor's support. So often there is a simple solution to problems like just clearing your browser cache or making a 'private' video public. Viktor alway... See more

Rated 5 out of 5 stars

I am SOOOO beyond grateful for ProjectArmy today. I have spent countless days corresponding with ShopStyleCo and could not get widgets to show up on my blog to save my life. Even my web host who is fu... See more

Company details

  1. Web Hosting Company
  2. Business to Business Service

Written by the company

ProjectArmy provides managed WordPress hosting and on-demand WordPress services for non-technical users like bloggers, business owners, book authors, and journalists. Tweet @wpmedic to get free WordPress help, we're happy to help!


Contact info

4.1

Great

TrustScore 4 out of 5

33 reviews

5-star
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Rated 5 out of 5 stars

Expert knowledge & value for money

We engaged Viktor and his Project Army a number of years ago to convert us over from Wix to WordPress and have been with him ever since for hosting and other services. Viktor’s deep knowledge and expertise on all things hosting and beyond quickly became apparent. His value for money is excellent. We highly recommend Viktor if you’re looking for WP-related help.

November 26, 2021
Unprompted review
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Rated 1 out of 5 stars

Unreliable

Ditto almost everything the reviewer said about false promises. When Viktor is in attentive mode, the work gets done. Then he seems to drop off the map, makes excuses when he drops back in, and is generally unreliable from a long term perspective. I am currently researching other options for website management. Last word from him, two weeks ago, "I'm almost done." Since then I've asked for updates, and get crickets.

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

Quick turnaround

It was a very quick turnaround in removing the malware that infested my site. Project Army was very informative and very accommodating. I love that they also do follow-ups! I would recommend their service 100%! Very affordable too.

September 14, 2021
Rated 5 out of 5 stars

Go-to resource for website management and SEO

Viktor Nagornyy at ProjectArmy.net is my go-to resource for anything to do with website management and search-engine optimization. His service is excellent and prices fair. I have used and recommended his services for many years and appreciate his professionalism. Thanks, Viktor! -- Dan Ramsey, FixItClub.com

April 2, 2021
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Rated 1 out of 5 stars

False Promises

It’s obvious the reviews on here are for small jobs.

I hired Viktor in January to rework my site and do some SEO.

He told me it would take about 2 weeks to complete. I paid him in full, $2,700 because I felt he was honorable and trustworthy, and because someone I trust referred me to him.

2 months go by and I still have no new website.

At the 3 week mark, he mentioned some medical issues had come up but that they were resolved and we were on track. He has not communicated additional issues since that time.

I continued to trust him because he offered a credit of $500 for the delay.

My multiple inquires as to why this is taking so long are either ignored, or he’ll tell me it will be done that week, none of which has been true. He’ll simply do a few pages, send them to me, then disappear for a week, his pattern for the last 2 months.

Last week he completed a few very small updates and no new pages to review, then disappeared yet again with no communication.

To make matters worse, my site was recently hacked. The upsetting part is that this never would’ve happened had he completed the work when he said he would because the hack occurred via a plugin that we are not using on the new site. Additionally, during our kick-off call, I mentioned that several updates needed to be made. He told me not to worry about them, that it wouldn’t be an issue. Now I know most hacks occur due to plugins and themes not being updated regularly.

I’ve repeatedly asked him if he cannot complete the job as promised to kindly refund me in full so I can find someone else and he never responded.

I sent a final ultimatum email and when I didn’t hear back in a timely manner, I was forced to file a claim with my bank. He only responded when he got notification from his bank but by that time, it was too late. He’s simply made too many false promises.

I have been more than patient and done everything I can to work with Viktor in a professional manner in an effort to get what I paid for based on what was promised.

Because my current site is not working properly (and due to the hack), I have lost several thousand dollars these past several weeks, which is why I hired him to begin with.

I’d seriously think twice before hiring Viktor. He is talented, but his time management and communication skills need serious work, and it’s just not worth the stress and frustration trying to get him to follow through.

April 1, 2021
Unprompted review
ProjectArmy logo

Reply from ProjectArmy

Thank you for your honest feedback, Samantha. I appreciate you taking the time to share it.

I apologize, again, for the inconvenience this experience has caused you. Due to unforseen cirmustances brought up by the Covid-19 pandemic and medical issues, the project was taking a bit longer than expected.

However, the work on the website never stopped and 90% has been completed at this point. Only a handful of templated pages remained, including some feedback you've provided on the previous pages.

On March 26th, you sent an email setting final deadline for the website to be delivered by April 1st or you would request your money back. That was more than enough time to wrap up remaining pages and outstanding feedback. However, before I had a chance to respond within 24 hours I received notification of a chargeback. You've already requested your money back through your bank, without asking for a full refund which I would grant.

Even after receiving notification of the chargeback (which I did not dispute), I continued to work on the website until you replied to my email and indicated you didn't want to wait until April 1st because you didn't think I would be able to finish it.

I take full responsbility for the delayed completion of this project, but it would have been finished April 1st if you waited.

During this project, I did offer a lot of complimentary services for your existing website that were not part of the project:

1. Replaced your Vimeo videos with Backblaze-hosted videos.
2. Fixed your old domain redirect issue.
3. Updated your WordPress, plugins, and theme.
4. Cleaned up malware from your website when it was hacked due to plugin vulnerability.
5. SEO consulting and help with duplicate website being indexed from previous developer.

Again, I'm sorry for the inconvenience. A copy of your staging website has been saved, in case you ever decide to finish it.

If you ever have any SEO, marketing, or WordPress questions don't hesitate to email. I'm always happy to help. Maybe in the future I'll get an opportunity to win your trust back.

Thank you.

Rated 5 out of 5 stars

Highly Recommend

I fully admit I know nothing about tech when it comes to running a website. And that's way folks like Viktor exist. Insightful, quick work to get it all up and running again.

March 27, 2021
Unprompted review
Rated 5 out of 5 stars

Unbelievable service

Unbelievable service, these guys are complete wizards when it comes to Wordpress, sorted out all of the buggy issues I couldn't get my head around at great speeds.

Would 100% recommend for any Wordpress needs

February 15, 2021
Unprompted review
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Rated 5 out of 5 stars

ProjectArmy found me on Twitter when I…

ProjectArmy found me on Twitter when I made a post about my hacked website. They were instantly willing to help me. I loved that they checked my site before requiring payment and deciding to move forward. It was no risk, all reward and it made me feel comfortable putting my website in their hands. A++

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing help when I needed it most

Viktor offered to help me when my web site was hacked. On very short notice and in little time he had my web site back up and running. I was thrilled with this result and wouldn’t hesitate to recommend Viktor.

August 25, 2020
Unprompted review
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Rated 5 out of 5 stars

Incredibly supportive and the work…

Incredibly supportive and the work produced for my new self-hosted blog was to an insanely high quality. I have been included in the entire process and any struggles I had with transitioning from wordpress to self hosted were fixed instantly with their help.

June 12, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing!! Got my website & Cpanel running smoothly again.

Amazing!!! I had spent the last three weeks hiring a webmaster to fix issues with my website and still had issues. I was ready to give up. I posted on twitter my frustration and saw a helpful comment from ProjectArmy regarding my wordpress issues. So I reached out to them with a DM. Within hours they were on it. I can honestly and gratefully state the issues are resolved and my website is FIXED within just a few hours! Next time I have an issue I am going to them, no questions asked. This is such a relief to finally have my website functioning again. Thank you so much for jumping on this and getting my website running smoothly, so quickly!

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

I'd recommend Project Army to anyone!

As a total novice, I am HUGELY grateful for Victor's support. So often there is a simple solution to problems like just clearing your browser cache or making a 'private' video public.
Viktor always gently makes suggestions that, altho obvious to more advanced Wordpress users, turn out to be super useful in troubleshooting for people (like me) unfamiliar with what to do.
Knowing that Victor is just an email or three away, has given me the confidence to forge ahead even though I sometimes feel as though I am treading unfamiliar waters.
I can (and have) totally recommend Project Army to anyone who wants to either build or take control of their existing website. If I could give Project Army six out of five stars, I would. Take a bow, Viktor (and team)

January 14, 2020
Unprompted review
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Rated 5 out of 5 stars

Viktor has been an amazing support in…

Viktor has been an amazing support in migrating both my website and email to his platform. I know that any concern or issue I have will be dealt with quickly. As a clueless tech person, knowing I have Viktor on my side is very stress relieving.

December 31, 2019
Unprompted review
Rated 5 out of 5 stars

Best service in the world

Best service in the world. Fixed more problems for my site than I knew existed! In fact, they keep fixing things and the only thing slowing them down is me because I can't keep up on my end! VERY RECOMMENDED.

December 8, 2019
Unprompted review

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