This brand has exceeded my expectations in every way! Their Nourishing Shampoo and Conditioner have made my hair soft and silky, while their Flawless Finish Foundation provides perfect coverage. Highl... See more
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They sell LV fragrances claiming it to be original. After recieving the product its obvious its not an original one but instead a copy. After contacting customer service they told me its told in the p... See more
Company replied
I am so pleased with the level of customer service Prokare has offered me. Reasons why I would recommend Prokare: - call if products are unavailable (refund asap if required) - offer alterna... See more
Company replied
I ordered Victoria secret body mist and i have just received coloured water Only coloured products are sold with no fragrance nothing Kindly acknowledge my refund as your products are nothing but... See more
Company replied
Company details
Written by the company
We are Delhi NCR based wholesellers of professional hair & beauty products. Our presence in Salons and beauty products industry for last 30 years has given us an insight into the huge potential of professional products market in India nad neighbouring countries, Prokare’s seal of authenticity is our guarantee that the products sold on the site are 100% Authentic and only sourced directly from brands or their authorized distributors.
Contact info
500, Ground Floor, 201301, Noida, India
- 8810434325
- admin@prokare.in
- prokare.in
2.9
Average
91 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast shipping
Fast shipping, genuine products, smooth ordering process, very satisfied experience.
April 20, 2025
Reply from Prokare
Aarav apprecite your review
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Loved the prompt service
Loved the prompt service, Genuine products and trust worthy supplier.
April 9, 2025
Unprompted review
Reply from Prokare
Thanks Rachna
Reply from Prokare
Thanks Meenakshi, apprecite your review.
If product damaged it’s your problem
Ordered a product that is not launched here. Received a call from them to confirm order. It was sent via COD King. The product arrived leaking and with the packaging damaged. For skincare it’s not worth worrying whether the product has been tampered with. Prokare washed their hands off the matter. COD King is not responding to any queries or calls. Not surprised. Just disgusted. Hope the 3k they made was worth it. 🤝
February 20, 2025
Unprompted review
Reply from Prokare
Hi genesia as explained all the parcels are insured with respective courier compamy and hence we very claery state on our website post purchase as well that "Do not recive a tampered or broken parcel" as once recieved our claim on courier comapny gets null & void and hence we wont be able to help.
The worst experience I ever had in…
The worst experience I ever had in online purchase. Never ever buy the products from these people. Either they will send you fale products or they will send expired ones and you won't even get return or refund for the product. They will just scam you. Please don't even try once ordering from these guys. They tell you they sell only original ones but all is fake.
February 12, 2025
Unprompted review
Reply from Prokare
You are fake. Posting fake reviews and defaming genuine seller. Although you are writing mail posing as a student who is poor and wants refund and want products as well on other side this.
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Cheap cheaters
I had ordered one particular colour shade from them, according they descriptions info and pic on website. They send wrong product and after contacting them they deny any cooperation and exchange and just told that on my cost I have to order again!!
January 27, 2025
Unprompted review
Reply from Prokare
Oxana kindly note that we shall not be dealing with you anymore as inspite of explaining that these are Salon Professional products and before buying kindly consult with hairdresser you yourself became a qualified hairdresser and ordered the product of which you have zero knowledge.
My one color tube was missing when…
My one color tube was missing when delivered. After multiple mails there is no response from the company.unprofessional attitude in terms of customer care.
October 27, 2024
Reply from Prokare
Although you received the refund from Prokare for the same but still writing such a review is not expected
Quick delivery and authentic products
December 27, 2024
Reply from Prokare
Thanks Devanshi. Appreciate your review
Worst experience
Worst experience
Worst site to scroll in
Third class services and third class call support . Very rude behaviour of the staff
. Unpleasent and awful experience
Don't visit this site it's a scam and moreover waste of time .
This site deserve this kind of response
November 28, 2024
Unprompted review
Reply from Prokare
Apologies for your experience. We shall be making changes in customer support accordingly
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Do not buy from these frauds
My product was not delivered and there is no response from the customer support. The delivery tracking clearly shows product was returned to sender. The delivery guy didn't even call me. Delivery attempt was not made. Now there is no product and no refund. They are not responding to my request on email. All the positive reviews here are not trustworthy. They have responded to positive reviews and ignored the negative reviews. It is just horrible.
October 30, 2024
Unprompted review
Reply from Prokare
We did send you the same but haven't received any return. Upon enquiries we found that customer has been rude and disrespectful and hence we won't be able to help you any further
I need my product
I need my product, you packed a wrong product to me so bad service, and no proper response back to me very bad service now onwards I won't order anything in your website just return my money back or else give what I ordered, if not you will consequences from my side. It's been a mental pressure to me, very very bad service, please guys don't buy anything from them they are sending wrong product and not proper response for the cause so don't waste your money they are cheating money and eating everyone's money very very bad service I would say.
October 24, 2024
Unprompted review
Reply from Prokare
Hello. You have already received the same
Horrible customer service
Horrible customer service
Pathetic site
I wish 0 star was an option
October 13, 2024
Unprompted review
Reply from Prokare
Kindly confirm your order ID. As we haven't shipped any shipment to Shagun Shukla as your cash on delivery returns were very high and we consider this as a fraudulent order.
Infact it's non ethical to write negative about any business where you haven't paid a dime.
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Wrong product
Wrong product, absolutely shitting reply and no decency or decorum as to how to be reply to an email. I have received a product very different from the brand I ordered whereas the owner himself mentioned on the email that they don’t send products from Schwarzkopf but it is a viable on their website. On calling he was screaming, rude and absolutely not ready to accept any mistake.
Would really like to attach a screenshot too of the emails received from the owner.
September 25, 2024
Unprompted review
Reply from Prokare
Thanks Nilesh Bhai, Your feedback means a lot to us. Have a great day ahead.
One of the horrible online seller
One of the horrible online seller. If for any reason you cancel or decline to take delivery of your prepaid order get ready for some abuse by their owner or executives.Here I am attaching one such phone number of theirs from where I was get abused +91 96676 48749
August 8, 2024
Unprompted review
Reply from Prokare
First of all we deeply apologies for behavior of our support executive. Although we are not defending the concerned person but would like to clarify that he did not abused but was a bit agitated once you spoke about cancelling the order after dispatch although it was a confirmed order. Here we would like you to kindly understand that we do charge ₹ 70/- towards delivery charges but in actual the courier company charges us upwards ₹ 99 depending on weight of the parcel. If by any chance post dispatch the parcel is returned back to us they charge additional RTO fee which is 1.5 time more than the shipping charges already paid. Every conversation on mentioned number is recorded and kept as a record with us for verification/case study. Here once again we would like to once again apologies to you for your experience.
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Original color in the tube not the name of color
Feeling duped as the tube advertises color vibrant red but actually had brown.
Even the person who called for order confirmation from prokare confirmed that it was vibrant red
July 26, 2024
Reply from Prokare
Farah we are merely a seller and not technical expert in hair coloring, we also very clearly mention in our FAQ section that kindly consult a experienced hairdresser before ordering any professional hair color. A red (Vibrant red) is only possible if your hair are bleached to 9 Level and Majirel Vibrant red applied, any professional color if applied on black/dark base can only lift up to 2-3 levels and hence you got brown/red brown shade. Here we also would like to mention that Oxidant 30 or 40 Volume is advisable to for a drastic lift and not oxidant 20 Volume.
Kindly consult with a senior Hair dresser before ordering any professional hair color which require a lift up to 6-7 levels. Hope this clarifies our stand in this matter.
Reply from Prokare
Thanks Meera, appreciate your feedback. Stay blessed.
Excellent customer service
I am so pleased with the level of customer service Prokare has offered me.
Reasons why I would recommend Prokare:
- call if products are unavailable (refund asap if required)
- offer alternate products
- listen patiently and work along with the customer
- deliver products as per delivery timelines
I ordered Wella Koleston 88/0 and Welloxon. Both products are new (2024 manufacturing date).
So pleased!
S. Rao.
July 19, 2024
Unprompted review
Reply from Prokare
Thanks Sarah, appreciate your feedback.
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