Promdressshop Reviews 

771
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I ordered a dress for homecoming, and the seller was responsive before the purchase. After the sale, however, communication became slow, and obtaining a return authorization (RMA) and refund has been... See more

Rated 1 out of 5 stars

Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn... See more

Rated 4 out of 5 stars

Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself ple... See more

Rated 5 out of 5 stars

I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand it... See more

Company details

  1. Clothing Store
  2. also in
  3. Dress Store
  4. Fashion Accessories Store

Written by the company

Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

771 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.7

All reviews

(771)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

I was a little terrified to order my…

I was a little terrified to order my prom dress offline. I didn’t think that it was going to look the same nor did I think it was going to fit correctly. When the dress came in all the things I was worried about turned out to not be a problem . The dress I ordered fit wonderfully . Their customer service representatives were very friendly and polite .

April 6, 2021
Rated 5 out of 5 stars

Very Pleased!

We were very pleased with our purchase! My daughter searched for this dress and it was sold out everywhere! We came across this site on our own online and since I hadn't heard of it before I was a little leary. I dug a little deeper and found out the site was legit and had great reviews! Her dress arrived within 3 days of ordering it! The return policy is a very quick turnaround (which I understand), so I would make sure you plan accordingly. I would definitely recommend this site!

March 31, 2021
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Rated 5 out of 5 stars

We drove 3 hours in two different…

We drove 3 hours in two different directions to find a dress with no luck. Either the fit was wrong on the price was really wrong. Found the same dress at prom dress shop at 1/3 of the price and it came in exactly as shown. I called before ordering to ask questions and they were so helpful. We couldn't be happier. It came in within 3 days and the fit and look is perfect.

December 3, 2020
Rated 5 out of 5 stars

I was totally impressed with the dress

I was totally impressed with the dress! The dress is so beautiful, the pictures didn't do a favor to this beautiful dress! Of course, it was too long, I'm only 5"2, but my tailor will take care of this! This is just a beautiful dress, no words can describe it!

September 11, 2020
Unprompted review
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Rated 4 out of 5 stars

Great Dress!

The dress was almost perfect t! Had to have some places altered but great quality and awesome customer service!

September 11, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful Dress

It is a very pretty dress. It came out a lot more pink then expected but I love it. I recommend this dress for sure for your next pageant needs

June 23, 2020
Unprompted review
Rated 5 out of 5 stars

Website was very easy to use

Website was very easy to use. Dress we ordered was shipped the day after we ordered and delivered within 4 days. I was worried about the no exchange or refund, but the dress fit perfectly so didn’t need it anyway.

May 23, 2020
Unprompted review
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Rated 1 out of 5 stars

Very Disappointed and Dissatisfied

I purchased a dress for my best friend's wedding in January and have not received a response back. I have made several attempts to speak with someone and have been unsuccessful. I would not advise ordering from this company at all.

May 8, 2020
Unprompted review
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Reply from Promdressshop

We would be more than happy to help you, we are answering phones and emails daily, what # are you trying to call, we can be reached at support@promdressshop.com as well

Rated 5 out of 5 stars

Absolutely Beautiful ❤️

This was our first time ordering online from PromDress and we were EXTREMELY Happy! The dress we ordered for my granddaughters sweet sixteenth Birthday which is coming up in September was absolutely Hands Down the most beautiful dress we’ve Ever seen. So I will Highly Recommend Promdress to anyone searching for a beautiful dress for any special occasions.

May 5, 2020
Unprompted review

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