Promdressshop Reviews 

771
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I ordered a dress for homecoming, and the seller was responsive before the purchase. After the sale, however, communication became slow, and obtaining a return authorization (RMA) and refund has been... See more

Rated 1 out of 5 stars

Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn... See more

Rated 4 out of 5 stars

Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself ple... See more

Rated 5 out of 5 stars

I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand it... See more

Company details

  1. Clothing Store
  2. also in
  3. Dress Store
  4. Fashion Accessories Store

Written by the company

Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

771 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.7

All reviews

(771)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased a dress from the Prom Dress…

I purchased a dress from the Prom Dress Shop & from another online dress shop (without properly reading their return policy). The dress from the prom dress shop was too large, but I was completely bummed that I could not complete my transaction with them & instead had to use the other dress shop (with TERRIBLE policies & customer service). I only do not have a dress from this shop because I ordered from another one that does not take returns like The Prom Dress shop does. I received excellent help and guidance from this shop. If I ever need a dress again, I am coming here first.

March 7, 2020
Unprompted review
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Rated 5 out of 5 stars

Ordered a Sherry Hill dress for my…

Ordered a Sherry Hill dress for my daughter’s prom due to having a hard time finding 00 size locally. We were very pleased with the selection. It arrived only after a few days and fits her perfectly. I would definitely use again.

March 5, 2020
Unprompted review
Rated 2 out of 5 stars

When taking out of plastic notice…

When taking out of plastic notice beading already coming off as well a string hanging. Now a portion of the dress doesn’t have beads luckily it’s the bottom. And sleeves are not true long sleeve almost 3/4.

March 3, 2020
Unprompted review
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Rated 5 out of 5 stars

the dress my daughter picked out for…

the dress my daughter picked out for prom was really pretty i didn't think i would like it but when she tryed it on she looked beautiful it is a little long but the top part fits perfectly thanks to you guys im done shopping for prom already

February 29, 2020
Unprompted review
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Rated 5 out of 5 stars

Went to a boutique to try on dresses

Went to a boutique to try on dresses. Fell in love with an Ellie Wilder dress I tried on. The boutique couldn’t get the size I needed so I looked online and found it here in my size. Ordering was easy, shipping was free and I got exactly what I wanted slightly cheaper too. Will definitely buy from here again. I would recommend this place to anyone, they have beautiful dresses and are reasonably priced!

February 28, 2020
Unprompted review
Rated 1 out of 5 stars

Will not work with you at all!

Ordered a dress for my daughter, it was 2 sizes too small so now I’m stuck with it because it was a final sale. I just wanna wanted to exchange for another size and they would not work with me at all! This was a Rachel Allan dress and my daughter has other dresses in this brand in a size 6 so I know the sizing runs small that’s why I ordered a 6 when she normally wears a 2. Even in a 6, the dress was 2 sizes too small.

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Exceeded Expectations

Dress was shipped expeditiously and arrived prior to expectations. The dress by Morilee fitted exactly as described.

February 26, 2020
Unprompted review
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Rated 5 out of 5 stars

easy process

unfortunately the dress did not work out for my daughter But the ordering process, shipping and tracking notifications in return process notification was very easy and clear.

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

Loved the customer service experience

Loved the customer service experience. Ordering was easy and I could always talk to someone with questions. The price was reasonable and the dress was beautiful and true to size.
I am completely satisfied with Promdressshop.com!!

February 21, 2020
Unprompted review
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