Elite Spin | £5000 + 500 FS Reviews 

tried to find a game from the week before.

no recently played list.

no history link from the lobby.

found it eventually in the account transaction log, which gives the name but no way to open it from there

deposit side is fine. payout side is not. six days for £40, no update.

the responsible play page describes four tools. the cashier links to none of them and the app carries none. so the only route in is a footer link on the desktop site, precisely where nobody looks when they need it.

verification again. same documents. cashout frozen.

The bonus offer landed in my inbox at nine sharp and expired at midnight the same day. who exactly is that designed for, and why not just say twelve hours on the banner?

forty minutes in a chat queue
then a bot
then another queue. then a human who could not see my acount
then a transfer. then the chat closed itself becuase i had not replied in ninety seconds
the deposit is still missing

photographed the licence on the worktop, rejected for glare. moved to the window, rejected again. scanned it at work, rejected for being a scan. four attempts for one KYC document and the cashout frozen throughout!

opened the cashier on the train, it failed twice before a deposit went through.

did the sensible thing at signup, or thought i had, with a notepad on a quiet sunday morning. daily cap, weekly cap, reality check every thirty minutes, all set before i put a penny in. felt organised about it. three weeks later a deposit went through that was plainly over the weekly figure and i went back to look. only the daily cap was still there. the weekly one was blank and the reality check was off. no emails about either, nothing in the account history.

The check itself was painless, one passport photo, cleared in ninety minutes... what came after was not. a second request eight days later for proof of address, on the same cashout, with nothing said about why the first had not covered it.

cool off ended erly, no warning.

casino app is light and quick, when it works, which lately is not often.

whos responsible for a bonus decision if support cant see it either?

what bothers me is the sequencing rather than the checks. every operator asks for documents and that is fine. this one asks at the exact moment your money is waiting, which makes the wait for a document and the wait for a payout the same wait. mine ran twelve days. asked twice whether the KYC can be done up front, before any deposit, and was told twice that it is not currently offered. so the delay is a design choice, which makes it much harder to be patient about.

ticket 47120 was answered in nine minutes, which i noted as a good sign at the time... what came back was a link to the same bonus terms page i had already quoted in the ticket itself.

asked twice more. same link both times.

Emma said the passport was fine, two days later the cashout was refused again

a straight comparison, because i keep a note of these things.
january, 1,140 games in the filter. april, 1,050. july, 902. i checked each time in the same way, filter set to all, count from the last page number. that is a fifth of the catalogue gone in six months with not one announcement about any of it. the header on the homepage still says over 1,200.