Promohosts Reviews 

28
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

the worst what can be! 3months without support ! 3 months no one reply your tickets ! you can pay outside the paying system by thier link then they will sk u to proof that u payed! very weak server an... See more

Company replied

Rated 1 out of 5 stars

They're the worst, Don't ever try their hosting or their licenses. They're scammers, After you pay they will activate your server but next day they disable it, Cause they have no refund on their pol... See more

Company replied

Rated 3 out of 5 stars

As someone said earlier good service horrible support. Placed me on a shared server that was blacklist by outlook. I couldn't even test my WordPress sites properly because of this email issue and... See more

Rated 1 out of 5 stars

insufisant server ressources and slow updates and bad support quality they aren't professional always reduce ressources and all promohosts servers ips blacklisted jetbackup does't work properly, sit... See more

Company replied

Company details

  1. Web Hosting Company

Information provided by various external sources

PromoHosts UK and USA based Low Cost Web Hosting Company. Cheap and affordable web hosting starting at $0.01. Linux Shared Hosting, Domain Names, Email hosting, Reseller Hosting, VPS Hosting and Dedicated Hosting


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1.7

Bad

TrustScore 1.5 out of 5

28 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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1.7

All reviews

(28)

1 review in the last 12 months

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Rated 1 out of 5 stars

the worst what can be

the worst what can be! 3months without support ! 3 months no one reply your tickets ! you can pay outside the paying system by thier link then they will sk u to proof that u payed! very weak server any one can hack it ! i lost my all customers data when their server was hacked ! no backup ! they dont have! their philosophy that no one will ask about thier low costs if they ignored you! and too much ! i iwill leave you to test thier experiences ! you can pay and after one month you will recieve that you have unaid invoice !

August 10, 2026
Unprompted review
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Reply from Promohosts

Dear Customer,

Thank you for sharing your feedback. We sincerely regret the inconvenience and frustration you experienced while using our services.

We acknowledge that we experienced a serious security incident that affected some customer accounts and temporarily disrupted our support services. However, we would like to respectfully clarify that some of the statements in your review do not accurately reflect the full situation.

Our team worked extensively to recover affected accounts, and we successfully restored nearly 98% of customer data. Unfortunately, despite our best efforts, not all data could be recovered.

We understand your concerns regarding support delays, backups, and billing. While we acknowledge that our service did not meet expectations during this difficult period, we respectfully disagree with the suggestion that we intentionally ignored customers or misled them.

Since the incident, we have been working to improve our infrastructure, security measures, backup procedures, and customer support to prevent similar issues in the future.

We value every customer, regardless of how much they pay for our services. Affordable pricing has never meant that customer satisfaction or data security is unimportant to us.
We sincerely apologize for the difficulties you experienced and appreciate your feedback, which helps us improve.

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Rated 1 out of 5 stars

unprofessional and bad services also reduced ressources

insufisant server ressources and slow updates and bad support quality they aren't professional always reduce ressources and all promohosts servers ips blacklisted
jetbackup does't work properly, sitepad also, softaculous limited just one backup, Mysql limited connections, I talked with Safras who is every thing director, commercial and technical support For Migration he wasn't honest with me and actually blocked Backup manager to stop my migration really unprofessional so be careful.
this my experiance for one year

May 9, 2023
Unprompted review
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Reply from Promohosts

Dear Sadou aboubakr

I would like to inform you that we have implemented an improved backup management solution to address the performance issues we were experiencing with our previous backup system. We have decided to switch to Jetbackup, which offers a number of advantages over the basic cPanel backup.

With the Backup Manager and auto backup option enabled, we were previously creating backups for every account on an hourly basis. However, this approach consumed a significant amount of local storage and adversely affected the server's performance due to the high volume of backups being processed within a short period of time.

To resolve this issue, we have chosen Jetbackup as an alternative. Jetbackup allows us to create backup files on a remote server, enhancing both the security and the I/O performance of our hosting server. By separating the backup process from the server, we can ensure a smoother overall performance and mitigate any potential impact on our clients' websites.

Moreover, I would like to emphasize that this decision was made with careful consideration for our clients who are currently hosting their websites on our server. We understand the importance of a seamless migration process and want to assure you that if you decide to migrate to another server or company, we are fully equipped to assist you in this transition. You can simply request our team to handle the migration on your behalf, just as we have successfully done for many other clients in the past. (This should be done by any of the professional hosting providers)

We believe that it is essential to prioritize the benefits and satisfaction of all our clients, both individual and existing. By implementing Jetbackup and offering migration support, we aim to provide a comprehensive backup solution that meets the needs of everyone involved.

If you have any further questions or require additional information, please do not hesitate to reach out to us. We are here to assist you and ensure a smooth and secure backup experience.

Thank you for your understanding and cooperation.

Best regards,

Rated 5 out of 5 stars

If you are looking to create your web promo hosts, it is the best option for your domain

It seems to me an economical and cheap site for those people who are thinking of opening their website, whether for business or personal, promohosts has everything they are looking for, from creating their own domain for an excellent price to buying other domains, it seems to me a complete website and It helped me a lot when I decided to start my blog

July 8, 2022
Unprompted review
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Rated 5 out of 5 stars

I am a beginner businessman and for…

I am a beginner businessman and for some time I wanted to open a website and I needed a quality and professional host and while searching on the Internet I discovered promohosts.com, an excellent hosting site that has the best preturis and I want to mention that I am very satisfied with it because it is very safe, stable, cheap and of course the customer service is excellent. So I recommend it to everyone who is looking for a professional hosting site promohosts.com!

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

I have been a customer for 2 years

I have been a customer for 2 years. They are more helpful. Live support help me a lot. There prices are very good and service also very well. They don't charge any single dollar.To be honest it's really awesome..keep it up

September 30, 2022
Unprompted review
Rated 1 out of 5 stars

i open a ticket and nobody answer me

September 9, 2022
Unprompted review
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Reply from Promohosts

Hello dear,

It is not possible that a support ticket without reply. Depends on the package you have our support response time differ. Within a time we will look R4 support ticket then R3, R2 and R1.

It mean we will take tickets are opened from particular hour and as mentioned above. We have clearly mentioned in the feature list about support priority according to the package.

Please mention your package and the support ticket. You can also post the screenshot proof here.

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Rated 3 out of 5 stars

Customer Service

As someone said earlier good service horrible support.
Placed me on a shared server that was blacklist by outlook. I couldn't even test my WordPress sites properly because of this email issue and they wanted me to buy an email plan. I have no problem buying an email because I understand if I want to send bulk emails is better to have a plan for rating scores and all that. With that being said I should be able to develop my application without the need for addons. Support was like buy the email plan or nothing (Not in those words but you get the point). If emails are not import to you for testing and developing the servers are pretty good I cant complain about that.

I has ordered an static Ip yet to be applied on my account after a week or so. I'm guessing i have to try an get in contact with support again but at this point they got free 5USD.

PS if anyone from promohost sees this and want to give a refund it will be appreciated.

March 24, 2022
Unprompted review
Rated 1 out of 5 stars

I tried to make a payment and....

I was about to make a payment and my bank blocked it saying it attemped to make a charge of 711 USD instead of 711 RS. Thats quite sus

March 9, 2022
Unprompted review
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Reply from Promohosts

Hello dear,

Non of our products are priced at RS 711 or USD 711. We don't have any access to anyone bank account. All the payments are go through payment gateways (eg: paypal, payhere). They have a clear platform to process the payments. As you mentioned attempted to collect 711USD, it is not possible. If you have any evidence. please attach the proofs here. So we can further check for, where is the fault.

Thanks

Rated 4 out of 5 stars

Great Services, Horrible Support!

Promohost services are great it looks like a great dev is behind it all.

I did found a glitch in where it wouldn't let me see my services and it kept throwing a not found page.

I kept back and forth with support and nobody seem to know what was going on, and after two long days I figured it out on my own.

Turns out that if you purchase a service (anything) and change your physical contact address it will make a new account inside your account (weird). So all you have to do is start the process of purchasing a new service but don't buy it just get to where it lets you choose which account to use just select the account with your previous physical address, go to your cart and delete the item and it should now show your services and lets you access everything you purchased before and the not found page will be gone.

And if you ever need to switch accounts again that's how you do it.

So weird that support can't even tell you how to switch accounts which there's no even button or link to do it btw.

Also sometimes their website may seem like it's down but if there's no report in their telegram most likely and for some odd reason by using a VPN it will let you log in. Just be careful entering your card details or your paypal info while on VPN i use a premium one so I'm somewhat more secure.

And again, support is hopeless in giving you a reason as to why you can only access through VPN.

Conclusion:
Promohost is a great platform for all your hosting needs and beyond but their support team is lost in the clouds.

December 16, 2021
Unprompted review
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Rated 5 out of 5 stars

Even though you guys have a lot of…

Even though you guys have a lot of questions answered in your FAQs, it is tough to follow all those links. I feel you should have a YouTube channel with professional videos teaching how to use all the different settings, like AWS. There is plenty of information and courses on how to use AWS, which makes it so much easier to use them for big projects, unlike regular hosting service providers. Conclusion: Horrible user experience

October 24, 2020
Unprompted review
Rated 5 out of 5 stars

Promohosts Best Site for Hosting

If you want to buy a domain for your website at a cheap price then you should try Promohosts they provide the best hosting services at a low price. I am satisfied with the services they provide.

October 21, 2020
Unprompted review
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Rated 5 out of 5 stars

Satisfied experience

This host is awesome and has fast servers and friendly staff. I would recommend this host to anyone with a slow website who want there site to go faster.

October 21, 2020
Unprompted review
Rated 5 out of 5 stars

YOUR PLANS ARE ACCESSIBLE AND OF QUALITY

MY OPINION ABOUT THE PLANS IS THAT THEY ALL ADAPT TO YOUR ECONOMY, IN TRULY THEY OFFER VERY GOOD SERVICE IN EACH PLAN AND THE PRICE OF EACH ONE IS ACCESSIBLE BECAUSE THEY ARE OUTSTANDING FOR A GOOD SERVICE, SO I RECOMMEND THE PLANS ON THIS PAGE, TRULY IF IT IS WORTH TAKING A PLAN FROM THEM

October 21, 2020
Unprompted review
Rated 5 out of 5 stars

I have been a customer for 3 years

I have been a customer for 3 years. They are more helpful. Live support help me a lot. There prices are very cheap and service also very good. They don't charge a single dollar additionally. I am renewing my services for the same price when I first paid. No price increase ever. I am not writing reviews usually. But I should write for their service

October 21, 2020
Unprompted review

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