Prompt and Precise Reviews 

104
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My oven would not work. I thought it was the element, rang Stuart who from my description thought it would be. He asked for the model number and came the next day and repaired. Also checked other par... See more

Company replied

Rated 5 out of 5 stars

We had two faults with our 10+ years washing machine. Stuart arrived on time and managed to quickly diagnose the first problem and repaired it. Second issue was more tricky but Stuart persev... See more

Rated 5 out of 5 stars

This company really lives up to its name. I had incredibly prompt and clear communication from Carl and was booked in within days. Charges were made clear before arrival. Stuart arrived promptly and o... See more

Rated 5 out of 5 stars

Arrived precisely when he said he would. Having ascertained over the phone what the problem was, got straight on with the job and did not leave until he was satisfied that appliance was working correc... See more

Company details

  1. Appliance Repair Service
  2. Appliance Parts Supplier
  3. Appliance Store
  4. Electrical Appliance Wholesaler
  5. Small Appliance Repair Service

Written by the company

Reading Independent White Goods Engineers operating in Reading, Maidenhead, Newbury, Wokingham and Surrounding areas in Berkshire, Oxfordshire and London. - Repairs, Spare Parts and New Appliance Sales - Experts in Domestic Appliance Repairs to all major and obscure brands such as Bosch, Neff, Siemens, Gagganau, Miele, Hotpoint, Whirlpool, Indesit, Beko, Candy, Hoover, Sharp, Russell Hobbs and more. We are committed to being transparant about our pricing, and list all of our labour prices online. Have a question about your appliance? Get in touch!


Contact info

4.9

Excellent

TrustScore 5 out of 5

104 reviews

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4.9

All reviews

(104)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Very responsive, reliable and fixed the problem immediately

Stuart was extremely responsive to my query and set a date immediately. He turned up promptly to get the oven fixed (These sound silly, but, as a landlady, I find so many service companies are unreliable). Stuart had my oven fixed in about 20 minutes! The gas ignitor on a gas hob wasn't working and now all sorted for Christmas. Thanks Stuart!

December 20, 2022
Unprompted review
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Reply from Prompt and Precise

Hi Lauren, thank you very much for your review. Carl

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Rated 5 out of 5 stars

Broken dishwasher

Highly recommend Stewart he come out last minute after me calling around all day trying to find someone to mend my dishwasher. He was very polite and efficient i would definitely use his services .

December 20, 2022
Unprompted review
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Reply from Prompt and Precise

thank you for your review Deborah! Stuart

Rated 5 out of 5 stars

Highly recommend Stuart

Highly recommend Stuart, he found the fault with our dishwasher on first visit which another local company had missed on several visits over several months. When the part couldn't be sourced he advised us on next steps and came back to fit our new dishwasher.

December 9, 2022
Unprompted review
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Reply from Prompt and Precise

thank you for your review Nicola! Stuart

Rated 5 out of 5 stars

P. & P. to the rescue.

One of the good guys of the appliance repair world.
With our kitchen fridge down, and all the mayhem that accompanies that disaster, Stuart arrived within 24 hrs - on a Saturday - diagnosed the problem and ordered the new part there and then. What more can I say? Polite, efficient, knowledgeable. Well done.

October 15, 2022
Unprompted review
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Reply from Prompt and Precise

thank you for your review Gerry! Stuart

Rated 5 out of 5 stars

Highly recommend

Highly recommend, Stuart was able to come within 2 days of the first call and was able to fix the problem within a week (only because we needed to order a new part). So happy with his service, understanding and price. Will definitely use again.

August 22, 2022
Unprompted review
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Reply from Prompt and Precise

thank you for your review Gemma! Stuart

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Rated 5 out of 5 stars

Excellent Oven Repair

Stuart came to repair our oven today to fit a new element very quick to respond. Excellent service friendly polite and efficient. Could not recommend him enough.

July 4, 2022
Unprompted review
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Reply from Prompt and Precise

Hi Julie,

Thank you for your kind review.

Kind Regards,
Carl

Rated 5 out of 5 stars

Fan oven issue

Contacted Stuart re fan oven; quick response and was here in a couple of days; diagnosed problem effectively and efficiently and helped me order part; came back within a week to fit it; amazing service and very happy. would definitely recommend

July 4, 2022
Unprompted review
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Reply from Prompt and Precise

Dear Mr and Mrs Treadwell,

Thank you both for your kind review.

Kind Regards,
Carl

Rated 5 out of 5 stars

Dishwasher repair

Heater failed on dishwasher. Stuart confirmed the problem on his initial visit and returned exactly as planned to fit a replacement part. Extremely polite, punctual and communicative at all times.

June 16, 2022
Unprompted review
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Reply from Prompt and Precise

Hi Mike,

Thank you for your kind review.

Kind Regards,
Carl

Rated 5 out of 5 stars

A part needed replacing in our Neff…

A part needed replacing in our Neff Double Oven.
Stuart knew what part was needed over the phone, he pointed us in the right direction as to where to buy the part. After it arrived we messaged him and 3 days later fitted it with no fuss. Stuart is helpful, knowlegable and very friendly. He explained he has 16 years of experience with domestic appliances.
Very pleased.

March 28, 2022
Unprompted review
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Reply from Prompt and Precise

Hi Alan,

Thank you for your kind review.

Kind Regards,
Carl

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Rated 5 out of 5 stars

Just had the waste pipe on my washing…

Just had the waste pipe on my washing machine replaced by Stuart and Carl. Very pleased with the service, friendly guys would definitely recommend and use again if needed in the future.

March 22, 2022
Unprompted review
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Reply from Prompt and Precise

Hi Emma,

Thank you for your kind review.

Kind Regards,
Carl

Rated 5 out of 5 stars

Contacted Stuart and he came very…

Contacted Stuart and he came very quickly and gave us details of the part we needed for our oven door, which we ordered on line with his help. As soon as the part arrived he returned and fitted it. Very happy with the service Stuart provided, prompt, efficient, helpful and friendly. Would thoroughly recommend.

January 24, 2022
Unprompted review
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Reply from Prompt and Precise

Dear Thelma,

Thank you very much for your kind review.

Kind Regards,
Stuart

Rated 5 out of 5 stars

Lived up to their name!

We contacted Prompt and Precise on a weekend with a fault with our washing machine. They responded the same day and had booked in an appointment for the next working day. Stuart was knowledgeable and friendly and had even guessed what the problem might be in advance and bought the necessary part with him. Overall the service was excellent and exceeded my expectations in just how prompt they would be!! I would highly recommend Prompt and Precise.

January 10, 2022
Unprompted review
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Reply from Prompt and Precise

Dear Sam,

Thank you very much for your kind and thorough review. It is much appreciated.

Kind Regards,
Carl

Rated 5 out of 5 stars

As rare as hens' teeth

I was in danger of being without a dishwasher for the festive period when my old one died and I couldn't get a new one delivered until 23 December. The supplier wasn't able to plumb it in though so I checked social media and found Prompt and Precise who assured me that Stuart would come out the next day to plumb it in. Seeing is believing [especially with plumbers] but Stuart arrived early and finished a tricky job within an hour. He's a knowledgeable chap, reliable and reasonably priced so I will definitely use him again - especially as I'm about to cancel my British Gas Homecare appliance insurance for repeatedly sending out incompetent engineers. Tradesmen you can trust to do what they promise are as rare as hens' teeth.

December 23, 2021
Unprompted review
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Reply from Prompt and Precise

Dear Kay,

Thank you very much for your review.
Kind Regards,
Carl

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Rated 5 out of 5 stars

Absolutely thorough service

Absolutely thorough service! Highly highly recommend Stuart, he’s a thorough professional.

October 18, 2021
Unprompted review
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Reply from Prompt and Precise

Dear Vivienne,
Thank you very much!

Kind Regards,
Carl

Rated 5 out of 5 stars

Stuart and Carl truly live up to the…

Stuart and Carl truly live up to the name of their company. I called them a day ago and they fixed my dishwasher the day after. The problem was rectified quickly and Carl cleaned the whole area after the work really well.
I would recommend Stuart and Carl . Great job, reasonable price and quick service.

September 30, 2021
Unprompted review
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Reply from Prompt and Precise

Dear Parminder,

Thank you for your kind words,

Kind Regards,
Stuart

Rated 5 out of 5 stars

Faulty Washing Machine

Excellent service! Stuart is very knowledgeable, diagnosed and quickly fixed the problem with my machine. He even cleaned the outside of the machine for me! Very reasonably priced and great to deal with. I wouldn't hesitate to recommend and would use again in a heartbeat. Thanks Stuart!

September 9, 2021
Unprompted review
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Reply from Prompt and Precise

Thank you for the kind review Andrew.
Much appreciated.

Rated 5 out of 5 stars

Excellent service

Our tumble dryer stopped working and I called Stuart who came the same day to look at it. He quickly diagnosed the problem, ordered the part and came back to fix it - all done within a few days. Excellent service, very reasonably priced and a really nice man to deal with. Wouldn’t hesitate to recommend.

August 31, 2021
Unprompted review
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Reply from Prompt and Precise

Hi Tracey. Thank you for your kind review. Much appreciated.

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Rated 5 out of 5 stars

Efficient and reliable service

Efficient and reliable service. Stuart arrive promptly, he is a genuine and very knowledgeable engineer. Fixed the fridge and saved me a fortune by not having to replace it. Would definitely recommend and wouldn’t hesitate to use again.

August 31, 2021
Unprompted review
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Reply from Prompt and Precise

Hi Tracey.Thanks for the kind review. Much appreciated.

Rated 5 out of 5 stars

My dishwasher made a strange noise and…

My dishwasher made a strange noise and showed an error code. I phoned Prompt and Precise and Stuart arrived at the arranged time. He fixed the problem. Stuart is a very experienced domestic appliance engineer and I highly recommend him.

August 4, 2021
Unprompted review
Prompt and Precise logo

Reply from Prompt and Precise

Thank you for your kind review. Much appreciated

Rated 5 out of 5 stars

My oven would not work

My oven would not work. I thought it was the element, rang Stuart who from my description thought it would be. He asked for the model number and came the next day and repaired. Also checked other parts were working ok and giving sound advise. In the past, with warranty repairs, an engineer comes out , orders part then returns. leaving you without your appliance. Will not be taking out extended warranties but will call Stuart. Highly recommended.
He is definitely prompt and precise

August 3, 2021
Unprompted review
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Reply from Prompt and Precise

Hi Tracey. Thanks for the review. Much appreciated

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