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Pronto Insurance Reviews 

2,930
•
TrustScore 4.5 out of 5

4.5

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendliness, and excellent customer service, often highlighting specific agents for their helpfulness. Many people appreciate the quick, easy, and professional service, noting that obtaining insurance is fast and hassle-free. Reviewers frequently found affordable rates and the cheapest prices possible, which made their overall experience very positive. However, some customers also noted difficulties with the user experience, particularly concerning online processes. A few people mentioned issues getting quotes or renewals, experiencing unreturned calls, or finding policy documents inaccessible after purchase. This led to challenges accessing existing information or completing tasks that should have been straightforward.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, helpfulness, and ease of... See more

Customer service

People report positive experiences with customer service, highlighting agents who are polite, helpful, and... See more

Price

Reviewers mention positive feedback about price, often highlighting that the rates are affordable and among... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had talked with agent, Laura Gonzalez, on a Friday. We discussed a new policy. She contacted me Monday morning to pick up where we left off. She searched for the best rate for me. I really appreciat... See more

Rated 5 out of 5 stars

Let's just say Amy made the whole process painless easy and quick. After dealing with a few other places, Amy stepped up the day before Thanksgiving and made my day. She defnatly A keeper!!

Rated 5 out of 5 stars

Great service from my agent Leann from the Wharton Tx branch very polite and answered all my questions she’s the best

Rated 5 out of 5 stars

I spoke with Kathy from the Corpus area office she is very nice and has a lot of knowledge about insurance she listens and helps with all questions.She is very nice and helpful I enjoy talking with he... See more

Company details

  1. #78 of 116 best companies in Insurance Agency
  2. #28 of 42 best companies in Auto Insurance Agency
  3. #15 of 21 best companies in Business Insurance Company
  4. #139 of 193 best companies in Financial Consultant
  5. #12 of 25 best companies in Home Insurance Agency
  6. #6 of 8 best companies in Renter's Insurance Agency

Information provided by various external sources

Pronto Insurance is an insurance service provider based out of South Texas. Since our foundation in 1997, we have been committed to providing high value insurance products with competitive pricing, superior claims handling and excellent customer service. Pronto maintains its strong hold in the insurance market through its captive agencies, independent agents and franchise locations. In 2005, Pronto General Agency, LTD was established to provide better customer service and facilitate our growth. Pronto’s agencies can be found across Texas.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(2,930)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Customer Service

I called and obtained a new policy with Maria Sixtos at this location. She assisted me and explained everything I needed. She has the best customer service..

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I Love being with Pronto insurance

I Love being with Pronto insurance. They give me exactly what I want at the cheapest price possible. I will never go to anyone else for insurance and I tell all my friends and family to go to them as well. Professional, Quick A+ service.

March 10, 2026
Rated 5 out of 5 stars

Pleased.

Pleased overall with the process, and the final premium price was the same as the initial quote without any adverse adjustment/s.

March 7, 2026
Rated 5 out of 5 stars

Gera is the Best

Gera was familiar with all the product lines and has helped me on my last two trucks. Last time I only required liability insurance but this time I needed full coverage and Gera searched and found a better rate from the time I went in for a quote to the time I came back in the afternoon I found I had saved some money. This is a top-notch employee who works to find savings for all customers. I'll definitely go back and recommend Gera to my family and friends.

February 19, 2026
Unprompted review

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