Proper Advice Reviews 

756
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often noting how individuals went above and beyond to guide them. People frequently highlight the outstanding service, describing the process as smooth, efficient, and stress-free, making complex tasks like remortgaging much easier. The team's knowledge and dedication in securing the best deals are also highly valued. Reviewers consistently commend the excellent communication, noting quick response times and constant updates that keep them informed throughout the entire process. Many appreciate the proactive approach and clarity provided, which significantly reduces stress and simplifies understanding complex information. This comprehensive support ensures a seamless and efficient experience for customers from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, diligent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional help... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, diligence, and... See more

User experience

People report positive experiences with the user experience, describing it as a lovely, excellent, and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to a number of problems with our credit file we struggled to obtain a remortgage & to be honest were getting quite worried . However we were quickly put at ease by Jack who managed to find a com... See more

Rated 5 out of 5 stars

Nina and her team were absolutely amazing, they helped me through every step of remortgaging, sealed me the best deal, and stayed in touch the whole way through, I’m so grateful for there help, cann... See more

Rated 5 out of 5 stars

Our first time using Green Mortgages, and what a really great experience. Thank you so much to Harry and Amy, you were both so friendly, helpful and knowledgeable, not to mention getting us a really g... See more

Rated 5 out of 5 stars

Tim and Nina at Green Mortgages have been absolutely outstanding. Tim worked tirelessly to support us through our remortgages — even when we were dragging our feet at times! He consistently went a... See more


Company details

  1. Mortgage Broker

Written by the company

Proper Advice is a UK-based mortgage and protection brokerage helping people make confident financial decisions without the jargon. We provide expert advice across residential mortgages, remortgages, first-time buyers, buy-to-let and specialist lending, as well as life insurance, critical illness cover and income protection. Our approach is simple – clear advice, tailored to your circumstances, and support from start to finish. Whether you’re buying your first home, looking to reduce your monthly payments, consolidating debts, or reviewing your protection, our team searches a wide panel of lenders and insurers to find a solution that works for you. What makes us different is the way we work. We focus on straightforward communication, quick responses and keeping you fully informed at every stage. No pressure, no confusing terminology – just practical advice that makes sense. And our support doesn’t stop once your mortgage completes. We stay in touch to help you review your mortgage and protection regularly, so you’re always on a deal that’s right for your situation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

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4.9

All reviews

(756)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Excellent service

Friendly, simple and effective process. All very transparent and sorted out in no time, will definitely be a repeat customer. Thanks Jack and Nina for the support.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Re-mortgage

I have just remortgaged for the third time with Green Mortgages. Jack Power and Georgia Brown have always made the process so easy and I would never use anyone else.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent advisors

Jack did our mortgage in 2020 and got in touch with us this year to remind us about the end of our fixed rate. He and Georgia took it from there - guiding us through options and rates, pushing us (we need pushing!) through document gathering and form completion, and now we are on a new mortgage in the blink of an eye. Thank you, Georgia and Jack!

October 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Remortgage problems solved

Due to a number of problems with our credit file we struggled to obtain a remortgage & to be honest were getting quite worried .
However we were quickly put at ease by Jack who managed to find a company who could help. Nothing was too much trouble for Georgia & Nina Who guided us through the process & despite the numerous problems we had to overcome our remortgage was successfully completed.
I would have no hesitation in recommending them to anyone.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The whole process of remortgaging was dealt with efficiently, Tom and Amy and everyone I spoke to at Green Mortgages were really helpful.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. We had a few stumbling blocks along the way but Nina was excellent, Quick actions and responses made for a smooth remortgage. Very good service.

November 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

Process of remortgaging was very easy with great communication in every step of the process, advisor Nicole was very friendly and really went above and beyond to get me the best deal, highly recommend and will use again in the future

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Hard work done for you!

We used Proper Advice to renew our mortgage and was impressed with how they handled everything. The broker fee was worth every penny, When it came to renewing again, there was no fee, so it was a no brainer to let them do all the work. We got a really good rate and was able to reduce our term. Both Harry and Amy kept in regular contact to let us know progress right through to completion. Would highly recommend.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free remortgage

This was the second time we have used Greens for setting up our mortgage and they have been brilliant both times, Amy and the team have took all the stress out of the process.
We would recommend them to anyone who want an easy stress free experience when looking a changing their mortgage.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fully supported all the way through!

I cannot thank Harry and Amy enough. Right from the first contact, all the way to completion; they were warm, attentive and dedicated to finding us a product that worked for our circumstances.

I knew that we were in good hands as the remortgage progressed and know for sure that we will be in good hands when it comes to remortgaging in a couple years time. Thank you for all your hard work and support, it is appreciated. See you in 2027!

November 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent

Excellent! Great service from Amy and Tom. The whole process made easy from start to finish.. updated all along and a great rate with better terms
Would highly recommend, thank you

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Jack and Nina. Sorted my remortgage from start to completion in 15 days, getting me a better rate and shortening my overall term whilst still keeping my monthly payments at a manageable level.
Happy for next 5 years but will be back when my next remortgage is due.

October 15, 2025
Unprompted review

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