Proper Cloth Reviews 

721
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the extensive selection of customizable fabrics and the precise tailoring that makes designing unique everyday clothing both simple and deeply satisfying. Consumers frequently praise the remarkable quality of the materials and the highly dependable assistance provided throughout the entire ordering journey. Some reviewers were not happy with the sizing consistency, noting that garments occasionally turned out too large or required multiple careful adjustments to fit properly. A few people also encountered frustrating interactions when attempting to resolve specific order problems with customer support representatives.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the clothing is of outstanding quality with a... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the premium fabrics and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsive support and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy the website is to navigate... See more

Order

People report high satisfaction with the ordering experience, finding the process straightforward and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tons of customization options from details to specific dimensions in many areas. Easy to use from anywhere as much as I like meeting a person to design and fit clothing for me. A wide, regular rotatio... See more

Rated 5 out of 5 stars

My consultant will be sending me some try-on garments in search of a perfect fitting from afar. We will then have a virtual fitting via Zoom, wherein my video and comments will be recorded for tempor... See more

Rated 5 out of 5 stars

I was genuinely impressed by Proper Cloth. The shirt and trousers I ordered were beautifully made, with clean construction and fabric that feels premium without being flashy. The fit was spot-on s... See more

Rated 5 out of 5 stars

Service is unmatched anywhere. They are your new personal stylist and tailor. Selection is overwhelming. You'd be hard pressed not to find something you must have. All considered you're gettin... See more


Company details

  1. Men's Clothing Store
  2. Custom Tailor
  3. Formal Wear Store
  4. Men's Tailor
  5. Plus Size Clothing Store
  6. Tuxedo Shop

Written by the company

Consistently the highest rated custom shirtmaker. Easy custom sizing. Phenomenal customer service. Renowned quality. Two week delivery. Perfect fit guaranteed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

721 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(721)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the online fitting to the delivery…

From the online fitting to the delivery of my garments, Proper Cloth takes everything into account. They keep my sizes for various shirts, pants, jackets, and all I have to do is select my new item and choose the Custom size at checkout.

Shipping was very quick, especially since the clothing is tailored to your size.

Great company - they really take care of me.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product

Wow. My shirt arrived earlier than announced, and it fits very well. I have still not washed it. The fabric is just amazing. An expensive product but I would recommend it. Proper Cloth is what any direct to consumer brand should be.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 2 customs shirts for…

Ordered 2 customs shirts for approximately $200 a piece that came in a 12×12 box like amazon printer paper. It could've not been more wrinkled. Looks like a camel chewed it for 24 hours before they decided to ship it. Will not be ordering again!! Do better

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fulfills a specialty service well.

Tons of customization options from details to specific dimensions in many areas. Easy to use from anywhere as much as I like meeting a person to design and fit clothing for me. A wide, regular rotation of new and restocked fabrics catch my eye to keep coming back as a long time customer. From casual to more refined, it’s here. It’s reassuring Proper Cloth will fix discrepancies or replace items if needed.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Tux fitting

My appointment was near the end of their day yet Craig took his time with me to make sure all pieces fit perfectly.

July 21, 2026
Unprompted review
Rated 4 out of 5 stars

My shirt is super !

My shirt is super ! The site is easy to navigate. You can have the full mesure and retouches not just S M L XL but all your mesures like neck and sleeves, etc... And the garment is as awesome as I thought it would be: nice, soft, warm and good looking. and you can ship it back for ajustements if you need it. Perfect ! I recommand it !

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect custom shirt

Custom shirt ordered online with specific measurements. It came out perfect and arrived in time for my trip! Great customer service!

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

**Great Quality and Personalized Fit**

**Great Quality and Personalized Fit**

Proper Cloth offers excellent quality, and I really appreciate the customization options, like buttons and pocket designs, which make each piece feel personal. The fit is also great—more fitted overall, with a little extra room through the midsection, which works well for me since I alternate between more fitted and regular-fit trousers. Overall, a very well-made and personalized experience.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Perfecto!

Custom shirt with a perfect fit in superb quality Oxford cotton, as promised!

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

My first online order from Proper Cloth

My first online order from Proper Cloth was great, but the pants didn't quite fit, the cut was too big through the leg. It wasn't until I went into the store that I actually understood what size and cut worked for me. The team there walked me through a few different styles, and I found one that fit perfectly, something I never would have landed on ordering blind.

I'm lucky enough to have a store in my neighborhood, but even if I didn't, I'd make the trip. Getting fitted in person made that much of a difference.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

High quality fabric

High quality fabric, accommodating customer service, and seamless remake requests. Highly recommend for those that like tailored clothing without the hassle of going in store.

August 10, 2026
Unprompted review

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