Property Solvers Reviews 144

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive approach throughout the process. Many highlight the exceptional customer service, noting the clear communication, quick response times, and the team's dedication to keeping them informed at every stage. People appreciate the stress-free and efficient service, often recommending the company for its trustworthy and reliable nature. However, some customers expressed dissatisfaction with the pricing, citing instances where initial offers significantly decreased or were perceived as too low. A few other people also felt that the service was unprofessional or frustrating at times, though these concerns were sometimes addressed by the company's director.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Many reviewers praise the professionalism and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professionalism and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the... See more

Customer communications

People report positive experiences with contact. Customers consistently praise the regular and clear... See more

Price

Customers consistently note ambiguous experiences with price. While some reviewers found the fees reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to sell fast in order to avoid missing a property I lost out on a few years ago. Came across Property Solvers who marketed my property on line and wow are they good sold in four days at grea... See more

Company replied

Rated 5 out of 5 stars

I contacted Property Solvers when my mother went into a nursing home, we thought we'd have to sell her flat to fund the fees, and we discovered that she'd never renewed the lease. Jacob was very helpf... See more

Rated 5 out of 5 stars

The company doesnt make false promises or change but be open with you regarding the offer of sale of your property if private sale or auction. It finds your investors and helps you. Jacob was exceptio... See more

Company replied

Rated 5 out of 5 stars

I have worked with Property Solvers for many years and they are always straight-talking, trustworthy, and reliable. Ruban and James know the property market inside out and always explain the options... See more

Company replied


Company details

  1. Property Management Company
  2. Auction House

Written by the company

Sell house fast (for cash) experts with over 20 years experience, regulated auctioneers and market-leading quick estate agents. Contact us 24/7 for a FREE valuation and quote that works best for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Would highly recommend Property Solvers

Had an excellent service from all involved at Property Solvers. They were clear on costs and queries were dealt with timely and in a professional manner. Despite some delays on completing the sale, through no fault of Property Solvers, they did all they could to get everything sorted.

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

Offered less than 50% market value

On initial conversations, we were told to expect an offer of between 70-70% market share. However, when the offer came through it was less than 50% of the market value (having had it valued on the same day an offer was provided by Property Solvers). Other cash buying companies offered much higher amounts and we've decided to go with those and so far so good. At least we didn't waste too much time or money. I wouldn't call this company a reputable one and certainly wouldn't recommend them.

The response from Property Solvers is regarding the size of the property and concerns around a mortgage, which is ridiculous. I am a mortgage broker and this certainly is a straightforward mortgage purchase. A scam company, please be aware and use another if you can. They lure you in with a reasonable price and then reduce it drastically once you've been lured in.

It's very odd that the company keep making edits, I have shared my experience, which is the truth, they can't argue with my experience and the experience of many others. Perhaps, rather than hit back at truthful reviews, the Property Solvers need to reflect and adjust their processes, be upfront and honest with clients from the start, and then reviews from people such as myself will be positive instead of a true representation of my experience ie. dishonesty to draw potential clients in.

September 2, 2024
Unprompted review
Property Solvers logo

Reply from Property Solvers

Hi Kate,

Thanks for your review and sorry to hear that you're disappointed with our suggested cash sale and auction valuations. To clarify, the offer was certainly not 50% of market value when looking at the comparable data (which we showed you).

My co-director (James Durr) valued this one with Tyrone and, although it's in a great location and has a "C" EPC rating, the flat falls under the minimum space requirements which would make it very challenging to get a mortgage, particularly in the current market. This somewhat limits the pool buyers to those with cash or expensive private finance.

We have sold similar properties and, unfortunately, have to take a rather conservative stance in order to get things over the line under such circumstances.

Wishing you all the best with the sale and I'm more than happy to have a chat privately (please email info@propertysolvers.co.uk and mention my name).

Kind regards,
Ruban Selvanayagam - Property Solvers

Update on 5th September (following comments that we're a "scam" company): please look at the Greater London Authority (GLA) Housing Standards guidance - https://www.london.gov.uk/sites/default/files/housing_standards_malp_for_publication_7_april_2016.pdf. I wish things were easier for small flat owners...

Further update on 5th September (on Property Solvers "drastic" price reductions): sorry Kate, you are misinformed. We provide a confirmed price at the very start of the process and our conveyancing solicitor has confirmed that there is nothing untoward. Our seller clients then have the option to move forward or not. Please see our many reviews which will vouch for this fact. We can also put you (or anyone reading this comment) in touch with previous clients. Thank you.

Further update 21/09 - we are updating this review in response to the edits you have been making. We also take claims - such as our offers are at 50% of market value - seriously as this is evidently incorrect and a complete misrepresentation of our conversation.

We genuinely wish you all the best with your sale and sorry that it's got to this stage.

Rated 5 out of 5 stars

Would recommend to manage your sale

We needed to sell our cottage in North wales. Property Solvers have done that for us. Jacob, our designated agent, was in constant contact with updates and made you feel he was working behind the scenes to ensure a sale was found.
Thank you property solvers.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Quick sale

Needed to sell quickly and came across Property Solvers in an online article. I was already talking to another company but was attracted to PS's promise that they do not drop their offer price. And they were true to their word. Plus they completed amazingly quickly without repeat visits by valuers or structural surveyors, and no withdrawal or lawyers fees either. They saw, they liked, they offered, they bought! All within 10 days. Meanwhile the other company offered a much higher price, but guess what? That company dropped their offer drastically which just shows that other companies try to lure you in with unrealistic offers. PS have such a great team too, Jacob and James showed great consideration with some personal issues I was going through. If you have to sell quickly, and understand that the offer will be less than market value, then this is the company to use.

August 21, 2024
Unprompted review
Property Solvers logo

Reply from Property Solvers

Thanks so much for the review Shaba - we really appreciate your kind words 🙏

Rated 5 out of 5 stars

As promised

As promised, I got a buyer in a day. The team was supportive as the buyer delayed. They kept me informed and were patient with pressure on both sides. Jane provided support with finding a good solicitor and completion was swift. Thank you.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

A difficult and long process made easier.

Having given up with the usual local estate agents I contacted Property Solvers who gave good advice on selling a particularly difficult property. They had the contacts to arrange viewings and a reliable but cheap solicitor, also kept me up to date during the whole process.
After much determination and patience, the staff managed to get the property pushed through and have now recently completed the sale at a good price. Would definately recommend.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Easy life

Very easy to work with especially jade who was fab all the way through move thanks 😊 👍

March 15, 2024
Unprompted review
Property Solvers logo

Reply from Property Solvers

Great to hear Rob - all the best with your plans.

Thanks for using us.

Ruban Selvanayagam
Property Solvers

Rated 1 out of 5 stars

Absolute waste of time and energy

Absolute waste of time and energy, filled in the online form, and the online system arranged a time of 11am on the 26th March, however got no call. When I ring the Ruban number get no response or call you back later, then get no calls, seems these guys have lost the plot and waste everyones time.

March 26, 2024
Unprompted review
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Reply from Property Solvers

This gentleman is a scammer leaving a review under a false name and company. I was responding to him but then stopped as we were receiving suspicious emails. I have full proof (in the form of email chains and text messages) of what transpired here yet Trustpilot still did not seem interested in my side of the story...

Ruban Selvanayagam - Property Solvers

Rated 5 out of 5 stars

Property solvers are a very good…

Property solvers are a very good company. My leasehold property was sold in 7 weeks thanks to them. Jake has been amazing. He kept me updated twice a week and was always there to answer any worries i had. Jake is very professional,polite,helpful and friendly and made the whole process so much easier. I would highly recommend Property Solvers.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

A very good experience

I have recently had several conversations with Ethan Thomas regarding my house sale. He has been very attentive and helpful, has kept in touch, and has provided very useful information about the services Property Solvers provide. I have had a very good experience with the service provided by Ethan and Property Solvers.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service with a personal touch…

I cannot praise Ruben enough for his exceptional support in handling multiple issues. His availability around the clock and unwavering dedication over several months truly impressed me. Knowing that Property Solvers delivers such a personalised service, I will undoubtedly return. Their honesty and reliability significantly enhanced my experience.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. I have had first class communication with them and their website has a very useful interactive map giving an in depth analysis of property prices across England and Wales

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

I has several calls from this company…

I have had several missed calls from this company within a short space of time as in 10 within a couple of hours proof available, yet beforehand It took 2 days to respond to my online request and i wish they hadn’t bothered.
I had the mispleasure of speaking eventually to an Ethan Thomas who quickly offered me 75% of my house’s marketing value. No thankyou i said im not interested and ended the call.
Im not desperate and wouldn't ever accept over £73,000 less than the market value.
This lead to him having a major tantrum emailing me in a very aggressive manner telling me i had no right to end the call before he had finished with me and so on, again proof available, him insulting myself personally but addressing it towards my husband. His Next email was him still have a baby tantrum removing me from all records and so on LOL please do!
How immature and unprofessional we thought becoming aggressive with someone just because they wouldn’t give their house away for £73,000 less than its value.
I had lost interest immediately after the 75% was offered so was not remotely interested in any other scheme he had in mind all i thought was minus £73k you gotta be kidding. I will stick with my Estate Agents at least they don’t have a hissy fit if i have to talk with them if i don’t agree with something.
Are these companies even regulated I thought. I will be sure to find out due to the childish immature manner in which we have been treated just because we wouldn’t give OUR house away.
After reading the vial responses this company has given to others who have questioned them i look forward to seeing what an abusive response I will receive

January 29, 2024
Unprompted review
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Reply from Property Solvers

Hello Susan,

[Edited reply on 14th February] - we are very sorry about what has happened here. It's completely unacceptable and will not be tolerated from any member of staff, under any circumstances.

Further to our email and Facebook messages, I will continue to communicate with you and deal with the matter in the most appropriate way.

Best regards,
Ruban Selvanayagam - Property Solvers

Rated 5 out of 5 stars

Super helpful man on the end of the…

Super helpful man on the end of the phone that gave us all of our options, in such an informative way that I could understand. I’m really happy with my service I’ve been given and feel very relaxed going in to it. Thank you so much Salman Khan, you were amazing.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Had an overall positive experience…

Had an overall positive experience using Property Solvers auction service, one of the best out there for selling houses with tenants and commercial properties. We would definitely recommend the team there who got us a great result in the end

January 16, 2024
Unprompted review

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