Property Solvers Reviews 

192
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and knowledgeable, guiding them smoothly throughout the entire property selling process. Consumers also highlight the remarkably fast response times and transparent communication, noting that queries are always handled promptly and efficiently. However, some customers also noted occasional issues with initial communication, or expressed dissatisfaction regarding how certain concerns and property listings were handled. A few reviewers experienced frustrations with specific administrative steps or felt that certain aspects of the overall service could definitely be improved. Some people additionally mentioned encountering difficulties with certain third-party solicitors involved during the transaction stages.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their politeness, professionalism, and extensive... See more

Service

Users describe positive interactions with service, highlighting staff who are honest, professional, and... See more

Customer service

Customers had positive experiences with customer service, often praising the politeness, professionalism, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I decided to sell my house via auction with Property Solvers. I initially spoke to Jacob who set everything up and then Michael who managed the sale, both were excellent - friendly, knowledgeable, li... See more

Rated 5 out of 5 stars

Ruban, Michael and the team were extremely knowledgeable, helpful, and went the extra mile to keep us in the loop. They weren't pushy at all and were very clear about supporting us through the process... See more

Rated 5 out of 5 stars

Needed to sell fast in order to avoid missing a property I lost out on a few years ago. Came across Property Solvers who marketed my property on line and wow are they good sold in four days at grea... See more

Company replied

Rated 5 out of 5 stars

The company doesnt make false promises or change but be open with you regarding the offer of sale of your property if private sale or auction. It finds your investors and helps you. Jacob was exceptio... See more

Company replied


Company details

  1. Auction House
  2. Commercial Real Estate Agency
  3. Real Estate Agents
  4. Real Estate Auctioneer

Written by the company

Sell house fast (for cash) experts with over 20 years experience, regulated auctioneers and market-leading quick estate agents. Contact us 24/7 for a FREE valuation and quote that works best for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(192)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

A very good experience

I have recently had several conversations with Ethan Thomas regarding my house sale. He has been very attentive and helpful, has kept in touch, and has provided very useful information about the services Property Solvers provide. I have had a very good experience with the service provided by Ethan and Property Solvers.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service with a personal touch…

I cannot praise Ruben enough for his exceptional support in handling multiple issues. His availability around the clock and unwavering dedication over several months truly impressed me. Knowing that Property Solvers delivers such a personalised service, I will undoubtedly return. Their honesty and reliability significantly enhanced my experience.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. I have had first class communication with them and their website has a very useful interactive map giving an in depth analysis of property prices across England and Wales

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

I has several calls from this company…

I have had several missed calls from this company within a short space of time as in 10 within a couple of hours proof available, yet beforehand It took 2 days to respond to my online request and i wish they hadn’t bothered.
I had the mispleasure of speaking eventually to an Ethan Thomas who quickly offered me 75% of my house’s marketing value. No thankyou i said im not interested and ended the call.
Im not desperate and wouldn't ever accept over £73,000 less than the market value.
This lead to him having a major tantrum emailing me in a very aggressive manner telling me i had no right to end the call before he had finished with me and so on, again proof available, him insulting myself personally but addressing it towards my husband. His Next email was him still have a baby tantrum removing me from all records and so on LOL please do!
How immature and unprofessional we thought becoming aggressive with someone just because they wouldn’t give their house away for £73,000 less than its value.
I had lost interest immediately after the 75% was offered so was not remotely interested in any other scheme he had in mind all i thought was minus £73k you gotta be kidding. I will stick with my Estate Agents at least they don’t have a hissy fit if i have to talk with them if i don’t agree with something.
Are these companies even regulated I thought. I will be sure to find out due to the childish immature manner in which we have been treated just because we wouldn’t give OUR house away.
After reading the vial responses this company has given to others who have questioned them i look forward to seeing what an abusive response I will receive

January 29, 2024
Unprompted review
Property Solvers logo

Reply from Property Solvers

Hello Susan,

[Edited reply on 14th February] - we are very sorry about what has happened here. It's completely unacceptable and will not be tolerated from any member of staff, under any circumstances.

Further to our email and Facebook messages, I will continue to communicate with you and deal with the matter in the most appropriate way.

Best regards,
Ruban Selvanayagam - Property Solvers

Rated 5 out of 5 stars

Super helpful man on the end of the…

Super helpful man on the end of the phone that gave us all of our options, in such an informative way that I could understand. I’m really happy with my service I’ve been given and feel very relaxed going in to it. Thank you so much Salman Khan, you were amazing.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Had an overall positive experience…

Had an overall positive experience using Property Solvers auction service, one of the best out there for selling houses with tenants and commercial properties. We would definitely recommend the team there who got us a great result in the end

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

True professionals in getting houses sold fast…

True professionals in getting houses sold fast - would recommend to anyone needing to extract cash from their property quickly through their direct buying service or auctions.

January 15, 2024
Unprompted review
Property Solvers logo

Reply from Property Solvers

Thanks Jacek! Much appreciated...

Rated 1 out of 5 stars

The advert description for their…

The advert description for their auction was missing vital parts, photographs were missing.
A part of the house that is not an annexe was described as such.
I had to correct their descriptions several times, only to be told that their photographer hadn't taken photos of certain areas, even though I had drawn them to their attention. This was before the auction even commenced.
When I said that their service was unsatisfactory, and that I would contact the Ombudsman they simply delisted my property and THEN contacted me to say that they would delist it.
Waiting to see if I'm refunded today.
All in all, a very shoddy, non- transparent company, with an attitude of 'take it or leave it'.
I made clear exactly what I required, after my house was incorrectly described as an end terrace when it is a detached.
When I commented about missing photos, I was asked to take my own and submit them.
As far as courtesy goes, your staff are blatantly ignorant, by doing what they want with people's property adverts and ignoring their requests
So don't start playing the victim here, because in my personal opinion, you are manipulative and controlling and don't like it when someone stands by their request.
Also, is it not extremely rude to delist a property BEFORE you inform the customer that you intend to do so?

January 10, 2024
Unprompted review
Property Solvers logo

Reply from Property Solvers

Dear Elaine,

We immediately refunded your fees as you have been extremely rude to my colleague and left her upset.

We are always more than willing to send out photographers again (and have done it many times before for other clients) and amend descriptions, floorplans etc. but your language use and attitude is completely unacceptable.

Property Solvers refuse to work with clients who are abusive and very much welcome any investigation you wish to raise with the Property Ombudsman. We have full evidence of the communication to provide them.

I'm happy to discuss things with you directly (my mobile is 07956811655) should you wish.

Best regards,
Ruban Selvanayagam - Property Solvers

Rated 5 out of 5 stars

Great Information

So the advert gave the impression the company sold property by auction. This was not the case, however they phoned back and gave me loads of information which was very helpful

December 20, 2023
Unprompted review
Property Solvers logo

Reply from Property Solvers

Hi Bob - Happy New Year!

Yes, we run our own regulated auction platform but we usually start by having a conversation with regards to your goals regarding the sale of your house. We can then build the most appropriate solution around that.

Glad we could be of help and look forward to keeping in touch.

Best regards,
Ruban Selvanayagam and The Team at Property Solvers

Rated 4 out of 5 stars

Mr Khan

Mr Khan, thanks to your team for the assistance in getting my property sold in such difficult times.

Process was pretty quick to get everything through so thanks 👍

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

The team at Property Solvers were…

The team at Property Solvers were really great to buy our house through. They were fantastic at communicating throughout the process, keeping us updated and answering any queries we had.
When it came to keeping the solicitors moving - their involvement was invaluable.
A really friendly and professional team

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Had a great experience with Property Solvers

I've found Property Solvers to be a really good alternative to selling through estate agencies and auction houses. They offer a truly personalised and friendly service - backed up by unsurpassed knowledge of the industry. We would have no hesitation in recommending them.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Jacob was polite clear & concise

Jacob was polite clear & concise, timely in all correspondence & gave us all the information we needed in order to select either a cash / auction or utilise the estate agent option. We are still deliberating- thanks Property Solvers KR the “Williams’s”.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer care

Great customer care in being understanding of a complicated property sale. Showed great patience with my concerns regarding the sale

November 21, 2023
Unprompted review
Property Solvers logo

Reply from Property Solvers

Thanks a lot Marion! I'll pass your message on to the team...

Rated 5 out of 5 stars

Ethan was helpful and gave me options…

Ethan was helpful and gave me options to choose from. He was professional and polite at all times. He remained in good contact with me, but always gave me opportunities to think through mine choices. Thank you Ethan

November 9, 2023
Unprompted review
Property Solvers logo

Reply from Property Solvers

Thanks Yani! I've passed this on to Ethan. We really appreciate your comments. All the best with your plans...

Ruban Selvanayagam - Property Solvers

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