The Property Store EK LTD Reviews 

Kirsty has been extremely helpful and provided an excellent and very professional service. Any repairs needed are actioned immediately and the communication is excellent. I would definitely recommend and also want to say a huge thank you to Kirsty for all her help.

All issues and repairs were carried out safely and very quickly during the height of lockdown. Communication with the Property Store EK was answered swiftly and professionally - despite office being closed and staff working from home.

Excellent customer service!
Solid and very reliable business.

In my 4 years renting a property from the property store I had no issues till I moved out.
They lost the signed mandate that I had completed for painting the property so then charged me for re decoration. Emails which I had showing proof were on an old email account so due to that it was their word against mine. They also did not send me proof of the signed copy I had completed.

They also wanted to charge me for removing items from under the sink which I left in good faith (fairy liquid, dish washer tablets etc) and also charged me for stickers that were present on the tiles in the kitchen. I pointed out to Lauren the staff member that the stickers were on the inventory when I moved into the property in 2015 but she did not acknowledge her error or apologise.

There were also a couple of issues with cleaning which I’ll admit I missed but I left the property looking better due to me painting and cleaning the carpets properly.

I took all issues to Safe Deposit Scotland and had the case looked into.

FRAUD?? = The Property store did NOT include the issue of Cleaning products under the sink or the stickers on the tiles which meant I could not dispute this with Safe Deposit as The Property store had not included this as one of the disputes I had made in their case. I see this as fraud. I wanted to dispute all issues and they didn’t let me. Disgraceful!!!!
Safe Deposit have advised me to take to a tribunal when they reopen. Due to the current issues with the country they have stopped taking new cases but I will consider this to get money repaid to me due to the incompetence of the staff not including all issues to the adjudicator at Safe Deposit.

I also left up to £300 worth of items in the flat, these being Scottish Power connect system to control the heating, a new livingroom blind and also a new kitchen floor. I updated these items while I was there and left them as a thank you to the landlord as I had not issues with the rental.
I got no thanks from the landlord or The Property Store for leaving these. All they were interested in was getting money from me.

The case with Safe Deposit Scotland was found in the favour of the landlord due to me not having exact evidence saying I had proof to paint which I still don’t agree with but that’s the decision I need to go with.

Also, when I got to the Property store on my check out date, I entered an empty reception and after a few minutes Lauren eventually appeared. I was taking to a very small room to sign some paperwork and then left. No “thanks for your custom” or “we hope you will consider us in the future”. Disgusting customer service from the staff.

I certainly will never be one of their customers again and warn all future tenants to get proof of everything sent to you. Or better still, go to another agent for your rental.

Great service, very friendly, property was in gorgeous condition on move in