Propp Reviews 407

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often highlighting their willingness to go the extra mile. The service provided is frequently described as excellent, with many people appreciating the smooth and efficient processes, even in complex situations. Reviewers also commend the company's customer service, noting the team's responsiveness and clear communication throughout their interactions. Many people found the response times to be quick and were satisfied with the competitive pricing offered. However, some customers were dissatisfied with the communication, specifically mentioning issues with slow email responses and a lack of follow-up from certain individuals. A few people also reported a disorganised and unprofessional experience, leading to extended processing times and a feeling of being left without proper explanations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the prompt and efficient... See more

Price

Reviewers mention positive feedback about price. Customers appreciate the competitive rates and good deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are so thankful to Abbie and Keira for all their incredible help arranging our bridging loan. They were professional, so supportive, and amazing from start to finish. They both worked so hard to... See more

Company replied

Rated 5 out of 5 stars

What can I say other than amazing! I desperately needed to reorganise my finances and despit good credit and large equity struggled to secure a reasonable deal! I was referred to Propp and they weee a... See more

Company replied

Rated 5 out of 5 stars

Great service from Propp. I had been using another broker who could not obtain a mortgage offer for me and Matt came to the rescue. A very stressful situation was turned around very quickly. Within 2... See more

Company replied

Rated 5 out of 5 stars

Working with Jordan and Nicole has been such a great experience. They’re always quick to respond, super caring, and honestly just really kind people. What I appreciate most is how well they understa... See more

Company replied


Company details

  1. Finance Broker
  2. Mortgage Broker
  3. Property Investment

Written by the company

Propp.io is the UK’s first specialist property finance comparison site, created to make comparing property finance deals straightforward and transparent. Whether you’re after a bridging loan, commercial finance, development finance, or a buy-to-let mortgage, Propp.io should be your first port of call. We’re here for people who recognise the potential of property and want to make the most of it. Our goal is to help you navigate the market with more options and unbiased advice, ensuring you find the best deals available. We combine smart technology with years of industry know-how to bring you the best options out there. While we embrace technology to streamline everything, we know that it’s our personal touch that truly makes a difference. Our friendly and dedicated team is always ready to offer expert advice and support, guiding you through every step of the process. Our mission is to make the complex world of property finance more approachable and less overwhelming. Choose Propp for a smarter, more personal way to compare property finance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I can’t fault the service

I can’t fault the efficiency, communication and service of Propp. Everyone I have dealt with has been very quick to respond and have offered solutions when necessary. I would certainly use them again and wouldn’t hesitate to recommend.

February 12, 2026
Unprompted review
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Reply from Propp

Thank you so much for the brilliant review 🙌
We really appreciate the recommendation and look forward to working with you again soon.

Rated 5 out of 5 stars

Very honest and helpful and did place…

Very honest and helpful and did place my case immediately within 24 hours

February 9, 2026
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Reply from Propp

Thank you for the great review, Franco.

We’re really pleased to hear you found the team honest, helpful and quick to act. Placing cases promptly is something we take real pride in.

Thanks again for choosing Propp 😊

Rated 1 out of 5 stars

Contacted these to look at options for…

Contacted these to look at options for me . Spoke to an advisor who said they would get back to me within 48 hrs . That was 2 weeks ago . Not had any communication off them since and have sent watsapp and txt to my point of contact but just silence . Even if they couldn’t find a deal you would like to think they would Atleast get back to let you know so you can try elsewhere. Won’t try these again and definitely won’t recommend.

January 19, 2026
Unprompted review
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Reply from Propp

Thank you for taking the time to leave this feedback.

We’re really sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the level of service we aim to provide.

We’ve looked into this internally and a member of our management team will be in touch with you directly to understand what happened and see how we can put things right.

Once again, we’re sorry for the experience you’ve had.
Chloe@propp

Rated 5 out of 5 stars

Review of Propp.io

It has been a pleasure to work with this company. Both Abbie Ball and Sophie Colmer dealt with me in a professional and speedy manner. I first contacted this company on 17th January and have received a mortgage offer today 2 February. I am thrilled

February 2, 2026
Unprompted review
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Reply from Propp

Thank you for the great review.

We’re delighted to hear you had such a positive experience and that Abbie and Sophie were able to move things along so quickly.

Congratulations and thank you choosing Propp ☺️

Rated 5 out of 5 stars

Kiera Talbert is an asset

Kiera Talbert is an asset to propp l, her customer service is second to none with constant updates and reassuring phone calls I have nothing but praise.

Thank you

January 28, 2026
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Reply from Propp

Thank you for the lovely feedback.

We couldn’t agree more 😊

We’re delighted to hear Kiera's communication and support made such a difference.

Rated 5 out of 5 stars

I Found Jordan Moore exceptionally…

I Found Jordan Moore exceptionally helpful. Even when things outside our control faulted and started to get complicated, she stuck with it over several months and managed to pull everything together all with a very competitive package.
I wouldn’t hesitate to recommend.

January 28, 2026
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Reply from Propp

Thank you for the kind review!

We’re really pleased to hear how supportive Jordan was throughout, especially when things became more complex.Sticking with cases and delivering the right outcome is exactly what we aim for 😊

Rated 5 out of 5 stars

Very quick turnaround for a regulated…

Very quick turnaround for a regulated bridge - competitive rate with the lender and super fast communication. From first call to receiving funds took less than two weeks. Will deffo use again when time arises. Special thanks to Louis and Megan.

January 27, 2026
Unprompted review
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Reply from Propp

Thank you for the great review.

We’re delighted to hear the turnaround was so quick and that the team delivered on both rate and communication. A special thanks noted for Louis and Megan - they’ll really appreciate the mention.

We look forward to working with you again 😊

Rated 5 out of 5 stars

Very Prossional and efficient

Louis, Joao, and Harriet were incredibly helpful. This was my first time reaching out to Propp, and they were on top of my requirements from the start. I highly recommend their services and fully intend to work with them again in the future. Commercial mortgages can be challenging to secure, but their support made the approval process smooth and successful. A big thank you to the team.

January 22, 2026
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Reply from Propp

Thank you for the great review!

We’re really pleased to hear that Louis, Joao and Harriet were able to support you so well and make the commercial mortgage process smooth from start to finish.

We really appreciate the recommendation and look forward to working with you again 😊

Rated 5 out of 5 stars

Excellent experience

Excellent experience with outstanding service provided by Senior Consultant, Abbie!

Abbie was thoroughly engaging and courteous throughout, taking time to fully understand our needs and communicate very effectively.

She’s a credit to the organisation and I’m very grateful for her help. Thanks, Abbie!

Highly recommended!

January 9, 2026
Unprompted review
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Reply from Propp

Thanks so much for the great feedback 😊 We’re really pleased you had such a positive experience.

Abbie is a huge credit to the team and we’ll be sure to pass this on.

Thanks again for the recommendation!

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. My case was quite complex, but the PROPP team were patient, supportive, and always professional. They kept pushing, kept me informed, and were incredibly kind during stressful moments.

A big thank you to Abbie, Jordan, Harriet and Joao for getting this over the line. I wouldn’t hesitate to recommend PROPP to anyone.

December 17, 2025
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Reply from Propp

Thanks for the fantastic review. Complex cases are exactly where the Propp team shines, and it’s great to hear Abbie, Jordan, Harriet and Joao delivered with persistence, care and clear communication. We really appreciate the recommendation 😊

Rated 5 out of 5 stars

Exceptional Service from Start to Finish

I have been working with Propp since 2023 on financing and refinancing several properties, and they have been absolutely exceptional throughout. The team is highly knowledgeable, fully understands the market, and consistently goes above and beyond to ensure smooth and successful completions while securing the best possible rates.

I have dealt with several team members, including Harriet, Joao and Kira, and every interaction has been professional, supportive and well-communicated. Deadlines are always met and you are kept informed at every stage.

A special mention goes to Abbie, who has been an absolute guiding angel. Her knowledge, patience and support have been invaluable, and she is an incredible asset to Propp. She understands the process better than many solicitors I have worked with, and I genuinely could not have done this without her.

December 17, 2025
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Reply from Propp

Thank you for the brilliant feedback and continued trust in Propp. Great to hear the team has delivered consistently across your financing and refinancing. We’re looking forward to many more successful completions together 😊

Rated 5 out of 5 stars

Exceptional service

Ellie & Caroline have been truly exceptional. They kept me fully informed and supported me throughout the process. Always responded straight away and were very friendly. I will not hesitate to continue to work with them in the future.

December 18, 2025
Unprompted review
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Reply from Propp

Thanks for the great review — Ellie and Caroline will love this. Clear communication and support, done Propperly 😊

Rated 5 out of 5 stars

Great service from Propp

Great service from Propp. I had been using another broker who could not obtain a mortgage offer for me and Matt came to the rescue. A very stressful situation was turned around very quickly. Within 2 weeks I had a mortgage offer. Excellent communication from both Matt and Sophie. Everything was done promptly and efficiently. I will definitely be using Prott for any future mortgages.

December 18, 2025
Unprompted review
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Reply from Propp

Thanks for the great review. We’re really glad Matt and Sophie could step in, turn things around quickly, and get this over the line. Exactly what we’re here for. We look forward to helping again in the future.

Rated 5 out of 5 stars

These guys are amazing

These guys are amazing. Didn't think I would get a remortgage, Brad and Jaoa got it over the line easily and we're super helpful. Very impressed

December 15, 2025
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Reply from Propp

Thank you for the great review. We’re delighted Brad and Joao could get this over the line for you and support you throughout 😊

Rated 5 out of 5 stars

Very professional

Very professional. They got me good terms and stayed in the process throughout to completion.

December 11, 2025
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Reply from Propp

Thank you for your review. We’re pleased we could secure good terms and support you through to completion 😊

Rated 5 out of 5 stars

Erin and Caroline have been fabulous

Erin and Caroline have been fabulous! They have been informative and prompt and they are so professional. Thank you so much for everything. Communication was fantastic! We feel you really made this easy for us.

December 11, 2025
Unprompted review
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Reply from Propp

Thank you for taking the time to leave this review. We’re delighted to hear how helpful Erin and Caroline were and that communication was strong throughout 😊

Rated 5 out of 5 stars

Excellent company smooth process and…

Excellent company smooth process and were able to meet nearly all the deadlines I had in place would recommend and use again in the future.

December 10, 2025
Unprompted review
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Reply from Propp

Thanks for the great feedback 😊 It means a lot to the team. We’re pleased the process ran smoothly and that we could support you against your deadlines. We’d love to work with you again in the future.

Rated 5 out of 5 stars

Excellent professional service all the way through to completion

Propp rendered an uncommon and very exceptional service to me. From inception till completion of my property purchase, I experienced excellent customer service from very courteous team members. Jordan in sales, Jordan and Keira in Completion team were very outstanding in the discharge of their duties. Very professional people.

December 5, 2025
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Reply from Propp

Really appreciate your kind words! Our Sales and Completions dream team work hard to make the process feel effortless, and we’re thrilled you felt that from start to finish 😊

Rated 5 out of 5 stars

Truly grateful for Jordan & Nicole

Working with Jordan and Nicole has been such a great experience. They’re always quick to respond, super caring, and honestly just really kind people. What I appreciate most is how well they understand our business and what we’re trying to do. They’re proactive, they think ahead, and they constantly go the extra mile.

During stressful moments, they’ve made things feel manageable and helped us feel supported. We trust them completely, and thanks to their help, we’ve been able to grow our business portfolio in ways we couldn’t have done on our own. Really grateful for both of them.

December 9, 2025
Unprompted review
Propp logo

Reply from Propp

This is such a kind review - thank you. Jordan and Nicole go the extra mile as standard, so we love seeing it recognised 😊

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