Propp Reviews 407

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often highlighting their willingness to go the extra mile. The service provided is frequently described as excellent, with many people appreciating the smooth and efficient processes, even in complex situations. Reviewers also commend the company's customer service, noting the team's responsiveness and clear communication throughout their interactions. Many people found the response times to be quick and were satisfied with the competitive pricing offered. However, some customers were dissatisfied with the communication, specifically mentioning issues with slow email responses and a lack of follow-up from certain individuals. A few people also reported a disorganised and unprofessional experience, leading to extended processing times and a feeling of being left without proper explanations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the prompt and efficient... See more

Price

Reviewers mention positive feedback about price. Customers appreciate the competitive rates and good deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are so thankful to Abbie and Keira for all their incredible help arranging our bridging loan. They were professional, so supportive, and amazing from start to finish. They both worked so hard to... See more

Company replied

Rated 5 out of 5 stars

What can I say other than amazing! I desperately needed to reorganise my finances and despit good credit and large equity struggled to secure a reasonable deal! I was referred to Propp and they weee a... See more

Company replied

Rated 5 out of 5 stars

Great service from Propp. I had been using another broker who could not obtain a mortgage offer for me and Matt came to the rescue. A very stressful situation was turned around very quickly. Within 2... See more

Company replied

Rated 5 out of 5 stars

Working with Jordan and Nicole has been such a great experience. They’re always quick to respond, super caring, and honestly just really kind people. What I appreciate most is how well they understa... See more

Company replied


Company details

  1. Finance Broker
  2. Mortgage Broker
  3. Property Investment

Written by the company

Propp.io is the UK’s first specialist property finance comparison site, created to make comparing property finance deals straightforward and transparent. Whether you’re after a bridging loan, commercial finance, development finance, or a buy-to-let mortgage, Propp.io should be your first port of call. We’re here for people who recognise the potential of property and want to make the most of it. Our goal is to help you navigate the market with more options and unbiased advice, ensuring you find the best deals available. We combine smart technology with years of industry know-how to bring you the best options out there. While we embrace technology to streamline everything, we know that it’s our personal touch that truly makes a difference. Our friendly and dedicated team is always ready to offer expert advice and support, guiding you through every step of the process. Our mission is to make the complex world of property finance more approachable and less overwhelming. Choose Propp for a smarter, more personal way to compare property finance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional and friendly, excellent service.

Professional, very efficient, with a personal touch. Amazing service by Jordan Moore. Cannot praise enough.

October 6, 2025
Unprompted review
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Reply from Propp

Thank you so much! We’re thrilled Jordan could deliver such a professional, personal service. We’ll be sure to pass your praise on to her 😊

Rated 5 out of 5 stars

Propp listen to the customer

Propp do not push , they listen , respond and provide excellent customer service.

I've just recently completed a new mortgage product deal managed by Ellie & Sophie.

Great interaction, prompt response to all my questions and excellent mortgage product that met my criteria.

A pleasure to work with and ultimate professionals.

October 3, 2025
Unprompted review
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Reply from Propp

Thank you! We’re thrilled Ellie and Sophie could make the process smooth, professional, and responsive. It’s fantastic to hear the mortgage product met your needs 😊

Rated 5 out of 5 stars

Mixed use mortgage secured

Managed to secure a mortgage with good rates on mixed use property.
Jordan Butler kept working to get it through when things looked like they might not have worked out.
Recommend them.

September 25, 2025
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Reply from Propp

Thanks! So glad Jordan could get it done - really appreciate your recommendation! 😊

Rated 5 out of 5 stars

I had an outstanding experience working…

I had an outstanding experience working with Propp and want to give special thanks to Louis and Megan for their fantastic professional service. From start to finish, they were incredibly knowledgeable, responsive, and supportive throughout the entire process. Their attention to detail and dedication made everything smooth and stress-free.

I genuinely felt looked after every step of the way, and their expertise really stood out. I would absolutely recommend Propp’s services to anyone looking for a professional and reliable team. I’m already looking forward to working with them again in the future!

September 23, 2025
Unprompted review
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Reply from Propp

Thanks so much for the amazing review! It’s fantastic to hear you felt well looked after every step of the way. Your recommendation means a lot, and we can’t wait to work with you again! 😊

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company, managed to get me a bringing loan within 2 weeks, and offer accepted within 48 hours. Extremely friendly and informed staff, nothing was too much hassle!

September 18, 2025
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Reply from Propp

Thanks so much for the fab review! So glad we could get your finance sorted fast and make the process hassle-free 😊

Rated 5 out of 5 stars

Mortgage application made easy…

Ellie keira and all the team at propps were so supportive throughout the process. They were always there on the phone to answer my numerous questions.
Thankyou once again
Janice vose

September 8, 2025
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Reply from Propp

Thanks so much for the great review! So glad Ellie, Keira, and the team could make everything easy and be there for all your questions 😊

Rated 5 out of 5 stars

it's been only a week they found me a…

it's been only a week they found me a finance. they are so efficace and so helpful.

Louis, Megan i dont know how to thank you for this. its was really quick.

in one week time you found me finance it s incredible

thank you so much

September 4, 2025
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Reply from Propp

Thanks so much for the fab review, Nirosha! We’re thrilled Louis and Megan could sort your finance so quickly – it means a lot to hear you’re happy with the service we offer 😊

Rated 5 out of 5 stars

Great brokerage Highly Recommend

Great brokerage and always manage to overcome any obstacles along the way to reach the desired outcome. Highly recommend Matt, Nicole & Harriet as part of your Property Power Team!

September 4, 2025
Unprompted review
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Reply from Propp

Thanks for the great review! Delighted the team could help you smash through the hurdles and get the result you were after. Matt, Nicole and Harriet will be thrilled - power PROPPerty team 😉

Rated 4 out of 5 stars

Friendly and efficient

Abbie was great to deal with when she took over and worked on my case and was very responsive when I had questions

August 19, 2025
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Reply from Propp

Thanks for the lovely feedback! Great to hear Abbie was so helpful and responsive – she’ll be chuffed to know she made a difference.

Rated 5 out of 5 stars

Fantastic service!

Caroline and Erin were both incredibly helpful and patient in dealing with my mortgage. They made the process super easy, and completion was a very smooth and swift process. Their fees are also lower than other brokers who I'd spoken to. I'd highly recommend their services!

August 27, 2025
Unprompted review
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Reply from Propp

Thank you so much for the fab review, Alex! We’re so happy to hear Caroline and Erin made everything feel easy and stress-free. That’s always the goal, so it’s great to know we hit the mark. Really appreciate the recommendation 😊

Rated 5 out of 5 stars

Bridging Loan & Commercial Finance sorted

I worked with Brad West and he was nothing short of amazing. He kept me informed and navigated our complex case with ease!! Would definitely use again.

August 12, 2025
Unprompted review
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Reply from Propp

Thank you for your fab review - Brad will be delighted! We look forward to working with you again 😊

Rated 1 out of 5 stars

Brad west is no good

Dealt with Brad west who just totally fobbed me off no responses back nothing after dealing with him for a bit. A very rude man.

August 1, 2025
Unprompted review
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Reply from Propp

Hi Bradley,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your recent experience and understand how frustrating it must have felt.

It seems there was some miscommunication regarding your telephone number change, coinciding with Brad going on annual leave, which unfortunately contributed to the delays in communication.

We sincerely apologise for this and for any impression of rudeness - that's not the level of service we aim to provide, as you can see from our other reviews.

We’re glad to hear that you were ultimately able to get your finance sorted, and we’re reviewing our internal processes to make sure communication like this doesn’t happen again.

Thank you again for highlighting this; your feedback helps us improve.

Best, The team @ Propp

Rated 5 out of 5 stars

Hayley and Brad dealt with my…

Hayley and Brad dealt with my application up to the completion stage and were both extremely professional, kept me informed every step of the way (zero chasing required) and went over above. Would definitely use Propp again based on their customer service.

August 8, 2025
Unprompted review
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Reply from Propp

Thank you, Lee! So happy to hear that Brad & Hayley made the process smooth and kept you updated throughout. We look forward to supporting you again in the future 😊

Rated 5 out of 5 stars

Helpful with good advice

Matt was extremely helpful, found a good mortgage offer and answered every question I kept sending him very promptly.

August 1, 2025
Unprompted review
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Reply from Propp

Thanks for your kind review 😊 We're so pleased Matt could find you a great deal!

Rated 5 out of 5 stars

What can I say other than amazing

What can I say other than amazing! I desperately needed to reorganise my finances and despit good credit and large equity struggled to secure a reasonable deal! I was referred to Propp and they weee able to help with exactly what I needed at a great rate. The transaction was held up by ex partners solicitors for nearly two months but Jordan supported me through the whole process and went above and beyond. Will definitely be using again when needed.

July 30, 2025
Unprompted review
Propp logo

Reply from Propp

Thank you so much for the amazing review! We are so glad to hear that we were able to help. We're here if you ever need us again! 😊

Rated 1 out of 5 stars

There's a reason they are cheap

There's a reason they are cheap. Left me in the lurch through lack of communication and false promises. Avoid.

June 30, 2025
Unprompted review
Propp logo

Reply from Propp

We're really sorry to hear about your experience. That's certainly not the level of service we aim to provide.
We'd really like the chance to look into this and make things right - please reach out to us directly at hello@propp.io so we can better understand what happened.
Best, the team @ propp.

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