ProProfs Survey Reviews 

Written by the company

ProProfs Survey Maker is an AI-powered survey creation platform designed to help businesses easily build custom customer surveys, CSAT, CX, and NPS forms using simple prompts, automatically generating polished surveys with relevant questions and branching logic. It supports everything from quick polls for early users to large-scale survey campaigns, helping teams collect feedback efficiently without unexpected costs. Popular use cases include customer satisfaction and CSAT surveys, NPS and customer experience (CX) feedback forms, signup and onboarding polls, product feedback and market research surveys, and internal employee or team feedback. Its AI Survey Builder helps streamline survey creation and analysis with an AI Survey Creator that drafts complete surveys from a topic or brief, including questions and logic; an AI Question Editor that rewrites or simplifies existing questions and suggests clearer wording; AI Branching Suggestions that recommend relevant skip logic based on respondents' answers; AI Sentiment Analysis that analyzes open-text responses to identify key themes; AI Report Insights that highlights patterns and important findings; and AI Multi-Language Support that adapts surveys while maintaining a consistent tone. Additional features include over 100 professional survey templates, more than 20 question types such as NPS, ranking, and slider questions, full branding and white-label options, skip logic, branching and scored surveys, GDPR compliance and SSO (SAML) on higher plans, integrations with Salesforce, HubSpot, and other commonly used tools, mobile-friendly survey design, multilingual support, and detailed reporting and analytics. ProProfs Survey Maker offers flexible pricing plans, including a Free Plan at $0 forever, with core survey creation features, templates, basic branding, limited responses, the main builder tools, and basic analytics; the Essentials Plan, starting at $19.99 per month, with the AI Survey Creator, higher response limits, advanced branding, skip logic, scored surveys, and standard integrations; and Business & Enterprise Plans, priced at $49.99 and $149.99 per month, respectively, offering unlimited or high-volume responses, full AI capabilities including sentiment analysis and insights, white-label options, SSO, priority support, and enterprise-level security options. Businesses can also choose the Customer Delight Suite, which bundles Survey Maker with other ProProfs products such as Help Desk, Live Chat, Knowledge Base, and Qualaroo, or the Smarter Employee Learning Suite, which combines Survey Maker with Training, Knowledge Base, and related internal tools, with both suite options starting at $499/month billed annually. Whether businesses want to measure customer satisfaction after a purchase, gather quick product feedback, conduct market research, collect employee insights, or run recurring CSAT and NPS surveys, ProProfs Survey Maker brings AI-powered survey creation, customization, feedback analysis, and reporting together in one platform. See more