Apart from being very professional and friendly, I want to tell you that they also showed humanity. I once misjudged something at an auction, and Propstore accommodated me even though they didn't have... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a first time customer/winning bidder of Propstore. Registering to bid was extremely easy. After I won the item, I received a couple of emails updating me on the shipping status. The item shipped... See more
Company replied
Their support staff went above and beyond to assist me in procuring the item’s payment. After my banking establishment was being difficult releasing the funds. I can’t over state the patient nature... See more
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Having both sold and purchased memorabilia from them, Prop store have always been an absolute pleasure to deal with. They have the best customer service out there. Ryan has been great to deal wit... See more
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Company details
About Propstore Ltd
Written by the company
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Contact info
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, United Kingdom
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4.6
Excellent
182 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
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Super quick service!
The process was easily, quick, and the turn around was speedy! All around it was a super easy and very expedited process!
April 7, 2026
I love how smooth your store interface…
I love how smooth your store interface was. I love how simply and easy it was to make the purchase. And I love how simple it is checkout.
One thing that does bother me- It is not very clear to me if an item is verified as "used in the final cut of the movie" or not. Some are marked as screen matched, but many are not and it confuses me.
April 9, 2026
Good auction website
Good auction website. Very pleased with my purchase. Everything went well aside from a delay on the delivery due to peak times in the distribution department.
April 8, 2026
Excellent Service and Follow up
Propstore is fantastic at Customer Service, follow through and following up. They also have premium shipping demonstrated through their care and attention to detail. I am a HUGE fan and will continue to buy and bid exclusively and directly through them.
March 26, 2026
Reply from Propstore Ltd
Thank you for your kind words!
We’re thrilled to hear you had a fantastic experience and truly appreciate your support.
THE BEST!!!
March 26, 2026
Reply from Propstore Ltd
Thank you for your kind words!
We’re thrilled to hear you had a great experience and truly appreciate your support.
Fantastic service!!!
March 19, 2026
Reply from Propstore Ltd
Thank you for your kind words!
We’re thrilled to hear you had a fantastic experience and truly appreciate your support.
Very Great Customer Service!!
Very Great Customer Service!!
The Team of Propstore was EXTREMELY friendly and really helpful throughout the entire Process!!! Definelty recommend and I will for sure be purchasing off of them Again!
March 18, 2026
Reply from Propstore Ltd
Thank you for your fantastic review!
We’re so pleased to hear that our team was friendly and helpful throughout the entire process. Your recommendation means a lot to us, and we’re thrilled to know you’ll be purchasing from us again.
We truly appreciate your support!
Great communication and smooth process
Great communication and smooth process. Have bid before, but I finally won two auctions this time. Answered all my (I’m sure annoying) questions in a clear and timely manner.
March 24, 2026
Reply from Propstore Ltd
Thank you for your great feedback!
We’re delighted to hear you enjoyed the smooth process and clear communication, and congratulations again on your winnings! It was our pleasure to assist with your questions, and we truly appreciate your continued support.
Reply from Propstore Ltd
Thank you for your feedback!
We’re delighted to hear you had a great experience with our customer care team. Your support means a lot to us!
Packaged perfectly
Packaged perfectly, very happy with my purchase and I can’t wait to acquire more!
March 10, 2026
Reply from Propstore Ltd
Thank you for your lovely feedback!
We’re so glad to hear you’re happy with your purchase and that everything arrived perfectly packaged. We look forward to helping you acquire more in the future!
Propstore has always been great with…
Propstore has always been great with everything from their broad selection of memorabilia unto the meticulous packaging that ultimately makes it all an unmistakingly positive experience. Thanks very much!
March 18, 2026
Reply from Propstore Ltd
Thank you so much for your kind feedback!
We’re delighted to hear that you’ve consistently had a positive experience with us, from our wide selection of memorabilia to the care we take with packaging. Your continued support means a great deal to us.
Thanks again, and we look forward to our next encounter :)
Prompt delivery and care for product as…
Prompt delivery and care for product as well as good communication!
March 18, 2026
Reply from Propstore Ltd
Thank you for your kind words!
We’re glad to hear you were happy with the prompt delivery, careful packaging, and communication. We really appreciate your support!
I'm Happy With Propstore!
Great communication and customer service!
Items were well packaged and shipped, and arrived in perfect condition!
I will definitely do business again!
March 13, 2026
Reply from Propstore Ltd
Thank you for your fantastic feedback!
We’re so pleased to hear that you were happy with your experience with Propstore. It’s great to know that our communication and customer service stood out, and that your items arrived safely and in perfect condition.
We truly appreciate your support and look forward to doing business with you again in the future!
A Perfect Transaction and Experience
Everything about my purchase, from the website descriptions and photos, email updates, and shipping was outstanding.
March 6, 2026
Reply from Propstore Ltd
Thank you for such a wonderful review!
We’re thrilled to hear that every part of your experience met your expectations. Providing clear information and a seamless service is something we work hard on, so your feedback means a lot to us.
We truly appreciate your support and hope to welcome you back again soon!
A positive experience
Made the winning bid, item was delivered in a timely manner.
I would definitely use them again.
March 3, 2026
Reply from Propstore Ltd
Thank you for your kind feedback!
We’re delighted to hear that you had a positive experience, from placing the winning bid to receiving your item promptly. Providing a smooth and reliable service is very important to us, so it’s great to know we met your expectations.
We truly appreciate your support and look forward to assisting you again in the future!
Easy to set up as a bidder and the…
Easy to set up as a bidder and the website very easy to use.
Quick and professional and kept me up to date with shipping.
Nice to deal with a company that makes it all seamless.
February 26, 2026
I had a Great experience with…propstore.
I had a great experience with Propstore.I bought a ken Russell photograph.Fed ex delight vered it.Great service.
February 24, 2026
Reply from Propstore Ltd
Thank you for your review!
We’re delighted to hear that you had a great experience with Propstore and that your Ken Russell photograph arrived safely with FedEx. It’s wonderful to know you were happy with the service.
We really appreciate you taking the time to share your feedback and hope you enjoy your photograph for many years to come.
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